State: Arizona City: Phoenix Product: Cox Communications Customer Care Clear all filters (0 of 114 reviews match)
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Cox Communications - Tricked into contract

I signed up for what i thought was TV and internet, was tricked into two year home monitoring. I cancelled service after 8 days... Cox threatened to sue me for early termination, ruin my credit, make me lose my home, etc. My lawyer said they(Cox) have spent thousands in order to collect hundreds. They are the {{Redacted}} of the communication industry!!!
1.0
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Advertised vs Delivered
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Product
Cox Communications Customer Care
#1130913
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Resolved
Their written confirmation said they would arrive today between 5:00 - 7:00 p.m.When they didn't show up or call by 7:30 p.m., I called them and was told they were "running about an hour late," but that they were definitely coming and that I was next. Now it's past...
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3.0
Product
Cox Communications Customer Care
I liked
  • People on phone -- always apologetic and eager to help
I didn't like
  • Failures to meet their written promises
#982098

COX Communications purposely falsifies information on customers who discontinue service. This has destroyed our credit rating.

COX Communications gets away with unethical business practices -- They falsify information and do not notify a person who has discontinued their service of a bill COX thinks the person owes. One service representative told me the service was performed at an address where we never lived. Did I pay someone else's bill???? COX would not authorize removal of false information from our credit report. However, debt collection agency to which COX gave false information removed immediate black marks. We still cannot get credit now due to all of the inquiries on our credit report as we were repeatedly denied credit. The Experiean credit report shows the false address COX used.
2.6
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Billing Practices
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Diversity of Products or Services
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Product
Cox Communications Customer Care
#958634
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Cox Communications - Customer Care Review from Phoenix, Arizona

I've had Cox for 12 months now. First signed up in Walmart they promised my bill would be $99/month. Get 1at bill it's $200. I was pissed because the Rep lied to sign me up. Besides that Cox Customer service sucks ***! The reps will hang up on you real fast! An so will them so called Managers. Cox has ridiculously prices an every month the bill goes up. Cox is a rip off. If your not a customer. Please don't waste your time Joining an getting stuck in a 2 yr contract.!! Please don't! I regret ever doing business with them. Will never happen again.
1.3
Details
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Website
Product
Cox Communications Customer Care
#924051
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They are charging me falsingly with install fees. Telling me that the conversation is NOT being recorded when it states that it is when u first call. There customer service staff including supervisors r very rude and do not care about fixing problems that need to be...
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Anonymous
Fedupwithsorry***cox

I signed up for cox 12/2012 and before they could install service the rep said I required a $250 dollar deposit which was fine because I had the money at that time. The rep th...

Anonymous
Cancelled Cox Communications

Today, I called Cox Communications to find out why they charged me more than $80 for the past month. Not only two of their male employees had no knowledge of it, but they did ...

Product
Cox Communications Customer Care
#283042