State: Arizona City: Phoenix Product: Cox Communications Phone Service Clear all filters (7 of 48 reviews match)
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Cox Communications in Phoenix, Arizona - Several missed service appointments

In the last week cox techs have not shown up for appointment 3 appointments, no phone calls, nothing.If cox didn't have a monopoly for cable service in this area they would have no customers.This is emblematic of my long term contacts with your company, poor service and indifferent employees.I cancelled patients on my schedule to be at my house on tuesday and no one from cox showed.Another appointment was made for wednesday morning and again no one from Cox showed up.An appointment was made for friday morning and a tech did show but din't complete the job, so another appointment was made for sunday morning and again no one from cox showed up.If I practiced my profession like this I would be in jail.
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Review
#553337 Review #553337 is a subjective opinion of poster.
Service
Cox Communications Phone Service

Cox Communications in Phoenix, Arizona - Billing is never consistent with the online vs. paper. Rude, no commincation.

Cox bills me a different amount every single month! I call to talk to the billing department, and they always say "we're sorry" or "I'm sorry that you had that experience" or they hang up on you, disconnect you...on and on. My bill is different every single month. At one point I was being charged for phone services that I had canceled 2 months ago, was being charged for a package that was opposite of what I had selected, and even charged me for 6 *** movies I never even watched!!!! My bill was $500.00 to $61.00. It has been a nightmare all around! I've now reduced my services to internet only....and guess what, my bill fluctuates every single month! I hate COX!!!!!!!!! I wish I could change services, but unfortunately, DirectTV and Dish Network all get bad reviews. So, I'm stuck with the worst cable company ever and we need the internet. I HATE COX!!!! They SUCK!!!!
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Review
#466659 Review #466659 is a subjective opinion of poster.
Service
Cox Communications Phone Service

Cox Communications in Phoenix, Arizona - Bill

Every time Eben you call Cox about the bill, sounds good on the phone, but when you get the bill is totally didn't go the way you thought. I'm sick and tie ofCox. They think that because there high speed is there bait. You know what? Dtv is 40mbps, that is ffast enough for gaming. AND CHEAPER. Cox, you WILL loose if you keep this up with your customers. Read your reviews about what customers are saying about your service, oh, forgot! You don't care. I will be going with dtv soon. I did a comparison and it was almost 80 dollars cheaper
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1 comment
CoxHelp
#636047

Perhaps I could take a look at your account and see what's going on with the bill. If you still require assistance feel free to email me at coxhelp@cox.com.

-Chris

Review
#399746 Review #399746 is a subjective opinion of poster.
Service
Cox Communications Phone Service
Loss
$100

Cox Communications in Phoenix, Arizona - Always the Same excuse Updating the systems

I don't sleep a lot so I work on my computer, watch their new DVR trio system but because I am handicapped I have to wake up my husband to help get up and use the bathroom. What No Phone, The Cable just went out and in the middle of doing a major download the Internet disappears. Oh my goodness how I want to throttle Cox. So I yell out and wake up my whole house and the next door neighbor bangs on wall cause I woke her up. I do what needs to be done. I call Cox. They basically didn't care that I need the phone, that I lost the major download or that what I was watching and recording is lost! Their response was most people sleep at night. Not me you idiots! This happens a lot. The last response was if you want the system to work let us do our jobs. I hung up so mad and yelling that's it I have to change companies. They know that they have some locked with them because of various reasons but I am very P'Od with them and wished I had a way around this but I don't. Thanks for letting me vent!
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1 comment
CoxHelp
#611896

That sounds very frustrating indeed. Our maintenance is usually done in the evening hours which may explain what happened. If this continue to be a regular occurrence please email me at coxhelp@cox.com for further assistance.

-Chris

Review
#386218 Review #386218 is a subjective opinion of poster.
Service
Cox Communications Phone Service
Loss
$2500

Cox Communications in Phoenix, Arizona - Hold time for more than 18 minutes! Where's a Manager?

Nothing but problems for many reasons! Customer don't mean anything to this company. Hearing the voice of the customer is non-existent. We are $58 past due and we asked for a 1 day extension, and they will not honor it. So they are going to charge us an additional $20 to reactivate our service. Another situation, we have our alarm system through cox, and the city is charging us for a false alarm, however there was no false alarm, so we were asking cox to provide proof, but they can't even keep their word- They told us a manager would call us back within 48 hours, and we never received any phone calls, so we called a again and we were given the same promise...and to our surprise, still no phone call within 48 hours, not even within 1 week! And every time we ask for a manager, they say they can't transfer. One rep hung up on us because we demanded a manager. Without they're support, we will be charged $96 for the false alarm, and $20 to reactivate our service. I'm going to the media!
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1 comment
CoxHelp
#594271

It sounds like there's a lot going on there and I'd like to try and help. Please feel free to email me at coxhelp@cox.com with all the details if you still require any assistance.

-Chris

Review
#375461 Review #375461 is a subjective opinion of poster.
Service
Cox Communications Phone Service
Loss
$116

Cox Communications in Phoenix, Arizona - *** Communications...Heap Steaming Piles

First, you have to press 1 for english, heap steaming. Next you have to endure several more phone levels of, heap steaming piles including *** about setting up phone messaging even though you fortunately don't have *** phone. Then more heap steaming piles of what they describe as "Instant Service, Instant Answers..What horse steaming piles. These people don't give a *** about customer service, meaning You! They are just Money *** who spue every conceivable type of heap steaming piles. *** Comm. just wants to screw every possible person they can. I wish I could run a bill of millions and send them a bag full of my very own heap steaming pile.
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Review
#245952 Review #245952 is a subjective opinion of poster.
Service
Cox Communications Phone Service
Somehow a couple of criminals obtained my phone number; one of them is identifiable as a scammer on Google by searching his phone number (yes, they were dumb enough to give their numbers to me). One caller - this one from Los Angeles - claimed to be from Publishers...
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4 comments
Anonymous
#1400991

Cox Cable / Telephone pays these phony telemarketers to call you so you will buy Cox's $30 a month Call Blocking Service.

Why else would someone call you everyday for years with different phone numbers asking you to donate to a imaginary Senate Race.

Wake Up People !

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Review
#230133 Review #230133 is a subjective opinion of poster.
Service
Cox Communications Phone Service

Contact Cox Communications Customer Service

Website:
www.cox.com
Mailing Address:
6205-B Peachtree Dunwoody Road NE
Atlanta, Georgia 30328
United States
Phone:
(877) 404-2568
All Cox Communications Contacts

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