They charged me twice for everything
- Deposit twice
- Cable did not work and called them ...they sent a tech and never told me $75 charge showed up on monthly bill , tech did not resolve the issues
- Called second time , sent a tech and again never told $55 charge showed up on monthly bill
- Spent almost 2 hours on call to resolve ( 2 good reps and 1 aXX HXXX)
- One bad rep told me ...I cant cancel as I don't have any option for cable in my location
- No one told my deposit will be killed if I move out before a year
- Charged me $340 against an invoice of $230 ( no explanation)
- would never recommend COX to anyone
Product or Service Mentioned: Cox Communications Technical Support.
Reason of review: Pricing issue.
Monetary Loss: $350.
Preferred solution: Full refund.
I didn't like: Fraudulent billing schemes, Customer services was not helpful.