Not resolved
1.0
Details
Billing Practices
Customer service
Exchange, Refund and Cancellation Policy
Reliability
0 comments

They charged me twice for everything

- Deposit twice

- Cable did not work and called them ...they sent a tech and never told me $75 charge showed up on monthly bill , tech did not resolve the issues

- Called second time , sent a tech and again never told $55 charge showed up on monthly bill

- Spent almost 2 hours on call to resolve ( 2 good reps and 1 aXX HXXX)

- One bad rep told me ...I cant cancel as I don't have any option for cable in my location

- No one told my deposit will be killed if I move out before a year

- Charged me $340 against an invoice of $230 ( no explanation)

- would never recommend COX to anyone

Reason of review: Pricing issue.

Monetary Loss: $350.

Preferred solution: Full refund.

I didn't like: Fraudulent billing schemes, Customer services was not helpful.

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