Not resolved
1.5
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Value for money
Website
0 comments

I called in to get a price quote about changing or disconnected my cable.I was then transferred to customer retention where the talked me into keeping my cable and that I could switch to a different box which would give me the exact same features for less money minus Recording‘s of my shows.

Come to find out the agent lied I did not retain my programming it changed the boxes are not the same I can’t get the same features and I’m paying more money then she quoted me for.

And I can’t change back to my original Internet price and speed because she put in the change ticket .I Called Cox back and spent over 3 1/2 hours on the phone with Cox with no resolution I still am paying more money than I was told I was going to pay for a lot less services the company has lied to me and represented false information .

Review about: Cox Communications Internet Service.

Reason of review: Not as described.

Comments

Terms of Service
Post Comment
Cancel

You May Also Like