57 views
Verified Reviewer

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

0 comments

Update by user Nov 11, 2019

I was contacted through messenger by cox communication and they apologized for the inconvenience and told me they would send me a box with Prepaid postage to send the modem back to them at no cost to me or if I wished to get service still, they would give me a $50 credit on my bill after I paid the deposit and activated service.They were very professional about it I activated my service and they have given me the $50 credit towards my bill. Thank you Chris and Nicole at Cox Communications!

Original review posted by user Nov 08, 2019

5 to 6 months ago, I found a panoramic modem that was thrown away in a dumpster. I kept it because I wanted to get internet someday and knew that, this type of modem is what is use these days.

I called Cox to have internet service, it turned out that it was one of their modems that a customer had not returned and apparently threw away.

Instead of offering me free rent on the device or waiving the $50 deposit for it, they wanted the deposit and the monthly rent on it. I had no problem with paying the monthly rent but, when they told me I have to pay a $50 deposit for something I found in the garbage I refused and therefore canceled getting my internet from them all together. On top of that, now they tell me I must return the device to them, or I will be charged for it. Now it's going to cost me money for my gas and my time to deliver this device back to them.

I refused to do that at an expense to me for something I found in the garbage. That if they wanted it they can come pick it up, they then told me they would charge me $25 to have someone come pick it up, I refused to do that as well. So now they plan on billing me for the cost of this device which, I have no doubt, that they have already billed the customer who they previously rented it to for the cost of it already.

This is so absurd and out of line I can't believe it.

How can they legally charge me for a device they did not give to me, that I found in the garbage? Or make me return it at a cost to me?

It is their device, so they say,

*NOTE* Device does not say: "Property of Cox Communications" on it and this device can be purchased at Amazon.

So I canceled getting service with them and am awaiting to see if they bill me for this device, if I am billed, I shall no doubt turn this over to my attorney and have my day in court with them at their expense.

You would think that just for finding a device of theirs, and gaining of an approximate $500 1 year contract from me, that they would at least waive the $50 deposit.

Good business sense?=

Good customer relations?=

Product or Service Mentioned: Cox Communications Internet Service.

Reason of review: Poor customer service.

Preferred solution: Provide me with the service I was wanting and wave the deposit, or, come pick up the device at your expense, not mine..

Cox Communications Cons: Cost and customer service, Manager didnt resolve issue or try helping, Lack of good people skills, Customer relations.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Cox Communications Reviews

  1. 439 reviews
  2. 177 reviews
  3. 72 reviews
  4. 18 reviews
  5. 14 reviews
Cox Communications reviews