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My wife cancelled the cable service and returned the receiver 4 years ago. Now that we are canceling our internet, they are trying to charge us over $300 for the "unreturned" receiver.

Their customer service is terrible. We had to spend hours on the phone and go through several agents, two of whom told us they would take care of it for us. Their inventory system is even worse. How does it take them 4 years to notice a receiver is missing?

Oh, if we want to keep their internet service, they will drop the charge. They must not really be missing it if they're willing to do that.

Product or Service Mentioned: Cox Communications Receiver.

Reason of review: Poor customer service.

Monetary Loss: $378.

Preferred solution: Full refund.

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