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When you decide to cancel Cox, please read the following carefully to avoid being charged for things you shouldn't be charged for.

1) Prior to cancelling, log on to your Cox account. Download and save EVERY BILL YOU HAVE ACCESS TO. EVERY ONE. It's typically 12-13 months of bills.

2) When you call to cancel, request a ticket number. Explain that you want to cancel. Explain that you do not wish to be reconnected. Explain that you will return their equipment in one of their local stores, in person, with a witness. Also explain that you will require a receipt for each and every transaction. Also make it clear that you will have witnessess for each and every transaction.

3) Demand that every statement you have made in step 2 above is typed up in your ticket. Then, have them email you a copy of your ticket. DO NOT ALLOW THEM TO HANG UP. Wait for the ticket, and what you demanded, to be received. READ YOUR EMAIL AND TICKET C A R E F U L L Y. If Cox makes a mistake, make them correct it. Then demand a resend of the email. Do not hang up the phone with the person you are cancelling with until you are 900% certain that every word in that email is exactly to your demands.

4) Do not allow anyone from Cox to visit your home. Do not allow them to send someone to pick up their equipment. Take the equipment to a store yourself. Make sure you take clear photographs of the equipment you are returning prior to your visit. Write down every number and word on that equipment prior to your visit. Obtain a receipt for every piece of equipment you turn in. Boxes, remotes, ANYTHING. Demand a receipt for each seperate piece of equipment.

5) Your equipment charge should be removed from your bill within 48 hours. Once this happens, make another visit to the store to pay your final bill. Ensure you have a witness. Make sure you ask the following questions in front of your witness: "Do I owe Cox any other equipment?" "Is my account paid in full?" If they answer no to both questions, ensure you state "I do not want to be reconnected. I do not want any Cox services whatsoever."

Monetary Loss: $178.

Location: Las Vegas, Nevada

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Guest

I tell you the experience I had with Cox should be more like Extortion Communications. What a horrible experience from start to finish.

I had to cancel the first day they installed it without knowing what it was going to cost. No work orders, no invoices, no signed agreement contract, just pay for the installation without using the service not one minute. Too little service too much money.

Never received an invoice or explanation. It was very predatory behavior.

Guest
reply icon Replying to comment of Guest-2273528

Cox will try to get money from you any way it can. Do not let them extort you.

Contact the FCC, FTC, Attorney general, and public utilities commission in your home area.

File complaints. Let's get Cox outta here!

Guest
reply icon Replying to comment of Guest-2273528

Cox ix the most horrible company and should be disconnected from the public by the regulators and other authorities. How this company still exists as a business is a total failure within the telecom system and business in general.

Cox is an embarrassment with its flawed service, self-serving customer service, and illegitimate activities that can be found with a simple online search which every current and prospective new customer should do before signing up and remaining a customer. The online reviews on pissed consumer, yelp and other sites tell it like it is, and it isn't good for Cox!

Guest

Cox is so awful, never use them or disconnect them if you have the "service" if you can call it that. The Wichita customer service office is horrendous, and the escalations teams from San Diego and Virginia are total knuckleheads.

Refuse to speak with these teams.

Refuse to let them record you. Complain to the feds for any perceived criminal activity.

Guest

Cox is the worst and nastiest company out there. Complain to the FCC, FTC, Attorney General's office and your local utilities regulatory commission! You are in charge, not this incompetent company that should not be in business.

Guest

Cox will attempt to screw you any way they can. Complain to the FCC and Attorney General about them if they pull any stunts.

Guest

New customer, week 1, already having major issues with Cox. But I battle companies if there is a clear problem they are causing and go ABOVE the company to the regulators and beyond so they have to answer to them and not just the customer. Have proof of your claims, submit it, and copy Cox so they know you mean business.

Guest

Contact the attorney general's office in your home state and their home state of Georgia. Don't let them get away with this.

Go above their heads and force the execs to answer the charges. You're in charge, not Cox.

Guest

It's a shame that Cox company cannot be trusted...I also had numerous problems with them throughout my 21 years with them

Antoni Zar

I can't stand Cox Comments nication. This is the worst company I have ever dealt with!

I am forced to have Cox because I work from home..so I have to have internet and phone line..and they are the only provider in my area! I have had their services for almost 4 years now...and still ...almost every month...faithfully ..I am on the phone dealing with a billing issue..2 years ago ...I moved from the apartment upstairs..to an apartment downstairs..and instead of processing it as a move order .the processed it as a disconnect/reconnect ...charged me all the early termination fees...and then after finally correcting it...2 months later...I get a bill from a collection agency for the fees they had been trying to charge me..thats only one incident. I could write a book on this company! Anyone contimplating service with Cox.,.don't do it!

Steer clear! They are the most fraudulent company I have ever dealt with!

Guest
reply icon Replying to comment of Antoni Zar

I agree, I just canceled my service due to the lying and overcharging!

Guest
reply icon Replying to comment of Antoni Zar

No doubt Cox Communications is a greedy, self-aggrandizing company that is hungry to exploit their customers.

Guest

470

Guest

Cox has been the worst service I have ever had the misfortune of using. I will not be working with Cox ever again.

They are the worst company I have ever delt with. Their service never worked properly and after less than 1 month I am dealing with pass the buck game and have now been on hold attempting to settle the bill for lack of service for more than 1/2 hour.

Guest

Going to be honest, a witness that is your friend or faniky member wont do anything for you. I share similar frustrations with cox

Guest

Thank you for this information. We are cancelling cox today and am taking your advice!

Guest

I recently changed my TV to streaming, and changed to ATT for internet. After cancelling via phone and returning the equipment they continued to Bill me for 60 days and sent me to collections. The good news they removed the charges, and I save $100 a month with Cox in the rearview mirror.

Guest

Please don't use cox they don't care about anyone or damaging someone house

Guest

If you ever have any issues with Cox's regular representative you can call the corporate office and ask for there Executive customer service. Remember to get the first representatives name and employee #, which they are obligated to give you. Note the time your first call took place and the executive office can pull up the call and send complaint to there manager.

Guest
reply icon Replying to comment of Guest-1334595

Cox executive customer service phone #404-843-****

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