154 views
0 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.0

Internet service went down and was told our modem was bad. Took the "bad" one in for a replacement.

Was told there would be a charge of $103 for the replacement!?? Went home and hooked it up. Didn't work. Tech was called out a couple days later.

Said he fixed the problem. Wrong! took the replacement modem back to Cox and was told the modem we were given had already been returned by another Cox customer as it didn't work! Needless to say after 3 more Techs came out and another trip to Cox to replace the modem, I took everything associated with Cox back to them and told them to stick their equipment, their service and their lie after lie after lie up their A@@.

There was another Cox "satisfied" customer standing next to me doing the same thing as myself. Turning in his equipment and vowing to NEVER return as a Cox customer!

Reason of review: All of the above.

Preferred solution: Train your personnel to do their jobs and quit trying to screw over your customers. The hours we have to spend dealing with your lies is time we will never get back!.

Cox Communications Cons: Incredibly slow internet at times, There services, Not leaving the already high price of my bill alone, Billing practices.

Location: Tulsa, Oklahoma

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Cox Communications Reviews

  1. 588 reviews
  2. 222 reviews
  3. 97 reviews
  4. 26 reviews
  5. 24 reviews
Cox Communications reviews