I received a nasty past due notice that was sent before my account was due. Cox had cashed my check before the due date.
I call to complain and decide to use their chat service. They take about 10 minutes to finally respond they can't find any amount owing on my account. Threatening someone with being taken to collections is BS given they were paid on time. I hate dealing with Cox but no other cable option so I am stuck.
The word count is not working properly so I will keep typing until I reach 100 words.
I doubt that Cox takes these consumer complaints very seriously since it seems to be very poor year after year. I am done.
Product or Service Mentioned: Cox Communications Customer Care.
Reason of review: Problems with payment.
Preferred solution: Let the company propose a solution.