I called cox communications in Phoenix to ask about some up grades I was interested in. Had a good service rep and at the end decided the cost was to high and ended the conversation.
A week later cox called me and offered me what I wanted and a significantly different price than what I had been quoted before. I signed up, got the service and when I got my next bill, it was over $40 dollar MORE than what I had been told. After more than 45 minutes of a phone conversation, NOTHING had changed but I got many many "I'm sorry" responses from the service agent. I carefully explained everything that the agent that had called me offered and the prices etc.
They were unable to find any written record of the offers made. The long and the short of it, DON'T agree to anything until you have it in writing. Even if you have to go into an office to do it. Don't do it over the phone.
I have been with Cox for almost 20 years. What a sad way to treat their customers.
Product or Service Mentioned: Cox Communications Phone Service.