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Cox Communications review in La Mesa, California: Worst customer service ever

1.0
Details
Their kept me on the phone ,trying to reboot my router with out activate my account.
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1 comment
Anonymous
#1769439

TOOK MY KIDS HALLOWEEN COSTUME MONIES OFF MY CARD!!!!!ONLY 21.63?? SAID THEY WERE GIVING IT BACK THEN WENT IN AND GAVE ME A CREDIT AGAIN BUT SAID REFUND DENIED DUE TO CURRENT BILL NOW MY KID IS CRYING SHAME

Review
#1691307 Review #1691307 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Reason of review
Poor customer service

Cox Communications review in Mission Viejo, California: Poor Service

1.0
Details
When i go to use my TV I receive a no signal message. I have to call customer service to get it rebooted. I'm fed up with the poor service. I went to can my account and they want to charge me a penalty...I've been paying for something that hasn't work right since they installed it and they what to charge me a penalty??
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Review
#1671660 Review #1671660 is a subjective opinion of poster.
Service
Cox Communications Tv Service
Cons
  • Network unrealiability
Reason of review
Poor customer service
Loss
$400
Preferred solution
Full refund
Tags
  • Poor Technical Support

Cox Communications review in Santa Barbara, California: Lack of TV reception

Watching the Democratic Party debate was interrupted this evening (2019-07-30) as well as all other channels. A call to Cox at 877-7658 gave a recorded message that service would not be restored for some more hours. No further explanation was offered. I believe customers deserve a refund for the interrupted service period.
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Review
#1606962 Review #1606962 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$20
Preferred solution
Price reduction

Cox Communications review in Oceanside-Escondido, California: Cox contour

1.0
Details
Mandatory upgrade to contour is a disaster. It fails to respond 30% of the time. I have had to pull the plug to get the system to turn off. The guide is dark and not legible. This stuff is too unreliable to be forced on your customers. Give me my old equipment back.
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Review
#1578125 Review #1578125 is a subjective opinion of poster.
Service
Cox Communications Tv Service
Reason of review
Bad quality
Loss
$300
Preferred solution
Let the company propose a solution

Cox Communications review in Los Angeles, California: Cox cable the worst!! No wifi or tv for days.. Seriously this is how you run your business

No cable or wifi! Updates are false. Have been told twice it would be fixed after midnight. This has been going on for more than 2 days!
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Review
#1568353 Review #1568353 is a subjective opinion of poster.
Cons
  • Poor wifi and digital cable service
Reason of review
Bad quality
Loss
$50
Preferred solution
Price reduction
1.6
Details
Cox Communications review - Contour Sucks
If you moved to Contour from the older DVD get ready to purchase the 6 record option as you can’t record two shows at the same time if one is identified as starting at 8:59. In their wisdom Cox on the Contour only allows you to extend recording times so if their a...
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2 comments
Anonymous
#1724663

The guide is the worst now. Even the time display on the box is hard to read.

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Review
#1391957 Review #1391957 is a subjective opinion of poster.
Product
Contour Receiver
Reason of review
Bad quality
Cox Communications 6205-B Peachtree Dunwoody Road NE Atlanta, GA 30328 Atten: Customer Service I’m writing about the poor service I received over a billing query I've had with Cox Communications since I first signed up with the company October 13, 2015. Today, August...
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Review
#1337211 Review #1337211 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Problems with payment
Loss
$25
Preferred solution
Go back to when I signed up, and reinstate that billing date. Stop billing me early!!!

Cox Communications review in Irvine, California: Cox is awful

1.6
Details
Why do I pay for internet when it is constantly down. I have invested in multiple expensive routers . The connection is constantly dropped, huge lag spikes, and they do nothing about it. Horrible company and they don't care about their customers
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Review
#1236987 Review #1236987 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Reason of review
Bad quality
1.0
Details
Had a house visit appointment today for technical support to come and check my Internet service, the gentleman showed up in time however I was in the other line talking to my dish provider asking about my house visit by them (both were supposed to be at the house by...
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Review
#1191912 Review #1191912 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Pros
  • You are stuck with them
  • Representative who handled my call
  • Internet speed
Cons
  • Customer care
Reason of review
Poor customer service

Contact Cox Communications Customer Service

Website:
Mailing Address:
6205-B Peachtree Dunwoody Road NE
Atlanta, Georgia 30328
United States
Phone:
(877) 404-2568
All Cox Communications Contacts

Cox Communications Products and Services Reviews

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Latest Question

Cox Communications Questions
1.0
Details
Before you change your business phone to Cox, be aware of their hidden "fees". They will quote you a monthly fee of $25 plus taxes and "fees" for basic phone. Then when you get your first bill, after signing a multi-year contract, you will see a charge of $9 for...
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Review
#1164917 Review #1164917 is a subjective opinion of poster.
Service
Cox Communications Phone Service
Cons
  • Deceptive business practices
  • Deceptive sales tactics
Reason of review
Pricing issue
Loss
$972
Preferred solution
Price reduction