State: California Product: Cox Communications Customer Care Clear all filters (0 of 80 reviews match)
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Had a house visit appointment today for technical support to come and check my Internet service, the gentleman showed up in time however I was in the other line talking to my dish provider asking about my house visit by them (both were supposed to be at the house by...
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1.0
Product
Cox Communications Customer Care
I liked
  • You are stuck with them
  • Representative who handled my call
  • Internet speed
I didn't like
  • Customer care
#1191912
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Cox Communications - Bad customer service

It’s 10:24 am there are five representatives that are actually helping customers. There are about 40 people here waiting. This is Federal office for you. I just have 2 more months of this and no more.
1.0
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
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Website
Product
Cox Communications Customer Care
#1164696
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I sold my house in AZ finally and cancelled the account, ask them to send me a box to return their modem which they did, 1 piece of equipment 1 small box.Returned it now they are billing me for another piece of equipment saying it wasn't returned. Why did they send me...
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1.0
Product
Cox Communications Customer Care
#951520
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hi there people, I'm using cox internet since 2012. one day I went to best buy where there was a cox sales agent. I asked him to increase my bandwidth, instead he asked me to open a roommate account to get a better and cheaper rate. I told him I already have an...
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1.0
Product
Cox Communications Customer Care
#933234
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First off, I hope an actual "Lying" Cox worker sees this review!I tried to fix a billing issue that they made (not me); basically, I was being charged for a promotion that a "Lying" Cox Service Rep said would be free. Bottom line; I have to pay for a so-called free...
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Product
Cox Communications Customer Care
#926673
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Gave my info to a virtual stranger who just moved in as a roommate.Told him annoying and relentless. , and not paying for EVERY SINGLE CHANNEL COX OFFERS but wouldn't leave me alone. I told him to put HIS portion in his name, but he didn't listen and doesn't have...
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Product
Cox Communications Customer Care
I didn't like
  • That they teach their employees to be evasive
  • That every employee tells you something different
  • Train employees to be niave to save face
#923457
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Sadly this year, i have had two credit cards stolen and compromised.Each had been used for automatic payment to my cox account (easy pay). Cox refuses to remove the 25 dollar "returned payment" fee for the second card, because they say they already did that once (for...
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1.0
Product
Cox Communications Customer Care
I didn't like
  • Customer service
#863358
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I have not had dial tone and Cox has continued to charge me for my phone... when I called they said I had a couple of cancellations on my account.. I have never cancelled an appt with them.. Not only bad service but they also lie.. I have been a customer with them...
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Product
Cox Communications Customer Care
#847629
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Cox is a rip off service. Yeah their customer service stinks too... They do offer service quickly but at a rip off price as these people dont care about longevity only new people to take advantage of at a high price...They don't tell you prices go up quickly and once...
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Anonymous
Christopher

Believe me I know. I work for Directv and switch people over from Cox all day long. It amazes me how they get away with all of their hidden fee\'s. Doing business like that is...

Product
Cox Communications Customer Care
#248177
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