State: California Product: Cox Communications Customer Care Clear all filters (10 of 114 reviews match)
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Cox Communications 6205-B Peachtree Dunwoody Road NE Atlanta, GA 30328 Atten: Customer Service I’m writing about the poor service I received over a billing query I've had with Cox Communications since I first signed up with the company October 13, 2015. Today, August...
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Cox Communications Customer Care
#1337211
Had a house visit appointment today for technical support to come and check my Internet service, the gentleman showed up in time however I was in the other line talking to my dish provider asking about my house visit by them (both were supposed to be at the house by...
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1.0
Product
Cox Communications Customer Care
I liked
  • Internet speed
  • Representative who handled my call
  • You are stuck with them
I didn't like
  • Customer care
#1191912

Cox Communications - Bad customer service

It’s 10:24 am there are five representatives that are actually helping customers. There are about 40 people here waiting. This is Federal office for you. I just have 2 more months of this and no more.
1.0
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
Product
Cox Communications Customer Care
#1164696
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Cox Communications - Customer Care Review from Riverside, California

I sold my house in AZ finally and cancelled the account, ask them to send me a box to return their modem which they did, 1 piece of equipment 1 small box. Returned it now they are billing me for another piece of equipment saying it wasn't returned. Why did they send me a small box and say one piece of equipment when there were two pieces of equipment supposedly that wouldn't have fit in that small box. First time I called they hadnt received anything. SCAM
1.0
Details
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Website
Product
Cox Communications Customer Care
#951520
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hi there people, I'm using cox internet since 2012. one day I went to best buy where there was a cox sales agent. I asked him to increase my bandwidth, instead he asked me to open a roommate account to get a better and cheaper rate. I told him I already have an...
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1.0
Product
Cox Communications Customer Care
#933234

Cox Communications - Lying Customer Service Reps or Not So Well Trained Lying Customer Service Reps or Both

First off, I hope an actual "Lying" Cox worker sees this review! I tried to fix a billing issue that they made (not me); basically, I was being charged for a promotion that a "Lying" Cox Service Rep said would be free. Bottom line; I have to pay for a so-called free promotion even though their notes on whatever screen they're looking at says it would be free? What the heck? No problem...just mad as heck...and time to get back at "Lying" Cox. In two months...I'll be cancelling my services with "Lying" Cox...the very same time all the good folks in my street will be cancelling their services with "Lying" Cox! It won't stop in my street...we will go to other neighborhoods and "advertise" the cancellation of "Lying" Cox!
Product
Cox Communications Customer Care
#926673
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Cox Communications - Illegal activity regarding my privacy rights in many ways. Gonna sue, but they wont give me the legal depts phone #! They are crooks bigtime

Gave my info to a virtual stranger who just moved in as a roommate. Told him annoying and relentless. , and not paying for EVERY SINGLE CHANNEL COX OFFERS but wouldn't leave me alone. I told him to put HIS portion in his name, but he didn't listen and doesn't have regard for anyone, and Cox doesn't either. COX RELEASED MY PRIVATE INFORMATION TO HIM WITHOUT NOTIFYING ME AND VINCENT FELDMAN CLOSED MY ACCOUNT DOWN. I HAVE BEEN ON THE PHONE WITH COX, WASTING MY TIME, TRYING TO DEFEND MY PRIVACY RIGHT. I WAS THEN TOLD I WAS GOING TO OWE 181.40 FOR TERMINATION OF A 2 YR CONTRACT (WHICH THEY CLAIM I AUTHORIZED, BECUASE THEY CONVENIENTLY DIDNT NOTIFY ME IN FEB 2016). THEY CLAIM THEY DID, THEY ARE LIARS, AND THEY INPUT INTO THE NOTES UNDER MY ACCT. I AM TRYING TO EXPLAIN ACCURATELY, BUT THEY HAVE PUT OUT SOOO MUCH IRRESPONSIBILY AND UNEDUCATED PERSONNEL (IF YOU CAN CALL THEM THAT). THEY ARE IN BREACH OF THEIR OWN LAWS AND IT WAS CONFIRMED THAT IT WAS ILLEGAL 3X BY (RARE)RESPONSIBLE EMPLOYEES WHO CARED AND ADMITTED COX, THEIR EMPLOYER, WAS WRONG. THEY HAD NO RIGHT TO DO THIS, AND IT IS GOING TO AFFECT MY CREDIT. THEY THEMSELVES SAID ON TAPED CONVERSATIONS THAT THEY COULDNT BELIEVE THIS HAPPENED. THEY RESEARCHED AND TOLD ME IT WAS ONE OF THEIR EMPLOYEES NAMED KALVIN (THEY REITERATED, HIS NAME WAS SPELLED WITH A k) AND THAT HE LIKELY DID IT TO MAKE COMMISSION!!!!!! VIOLATED MY RIGHT FOR A FEW BUCKSTHEN A SUPERVISOR, FRANK WAS KIND AND UNDERSTANDING, CONCERNED FOR THE BREACH, GAVE ME CREDITS TO TRY TO SHUT ME UP, I ASKED FOR CONFIRMING EMAIL FOR MULTIBLE CREDITSAND THEY SAID THEY DONT DO THAT, REALLY A COMPANY WHO SPECIALIZES IN COMMUNICATION CANT SEND AN EMAIL?/ NEXT DAY, NEW ROOMATE CLAIMS HE SPOKE WITH COX AND THEY GAVE HIM INFO AGAIN THAT HE WAS NOT TO BE GIVEN, WHICH WAS ALSO FALSE! I AM REPORTING IT TO THE FEDERAL TRADE COMMISSION AND PURSUING THIS MATTER IN A BIG WAY. I ALSO FIND IT FUNNY THAT NO EMPLOYEE HAS A NUMBER FOR THEIR LEGAL DEPT!!!!!!!!!I TRIED TO LOOK IT UP INTERESTING. I AM RETAINING COUNSEL.. THEY ARE CROOKS ON SO MANY LEVELS AND THEY MAKE IT IMPOSSIBLE TO REACH THEM. I AM GOING PUBLIC. ANYONE WHO HAS A PROBLEM WITH COX (WHO IS THE MONOPOLY IN MY AREA, ALTHOUGH THEY DENY IT, LOL) PLEASE CONTACT ME. CALCHERRY100@gmail.com. ONE WHO HAS A SUGGESTION ON AN APPROPRIATE ATTORNEY, I ASK YOU PLEASE TO EMAIL ME. NO COMPANY SHOULD GET AWAY WITH THIS, GIVING MY PERSONAL PRIVATE ACCT INFO THAT SOMEONE CAN USE TO ACCESS OTHER AREAS OF MY LIFE!!!! THIS ISNT GOING AWAY AND I AM TAKING THIS TO THE FULL EXTENT OF THE LAW.
Product
Cox Communications Customer Care
I didn't like
  • That every employee tells you something different
  • That they teach their employees to be evasive
  • That they are a crooked establishment
#923457
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Cox Communications - Cox refuses to remove late payment penalty

Sadly this year, i have had two credit cards stolen and compromised. Each had been used for automatic payment to my cox account (easy pay). Cox refuses to remove the 25 dollar "returned payment" fee for the second card, because they say they already did that once (for the first card). I have been a long standing client of cox, always with immediate payments...and I cannot believe they refuse to remove the penalty for the second card (by the way, I now have automatic payment via my bank account..so there is no risk of a nonpayment because of a compromised credit card).
1.0
Details
Billing Practices
Product
Cox Communications Customer Care
I didn't like
  • Customer service
#863358
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Cox Communications - Horrible horrible customer service

I have not had dial tone and Cox has continued to charge me for my phone... when I called they said I had a couple of cancellations on my account.. I have never cancelled an appt with them.. Not only bad service but they also lie.. I have been a customer with them for 15 years.. this is how they treat their old customers.. shame on them.. I am disconnecting their service I use to be happy with their service ...Not happy with them anymore service ... This is so sad, they treat their customers this way
Product
Cox Communications Customer Care
#847629
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Cox is a rip off service. Yeah their customer service stinks too... They do offer service quickly but at a rip off price as these people dont care about longevity only new people to take advantage of at a high price...They don't tell you prices go up quickly and once...
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Anonymous
Christopher

Believe me I know. I work for Directv and switch people over from Cox all day long. It amazes me how they get away with all of their hidden fee\'s. Doing business like that is...

Product
Cox Communications Customer Care
#248177