State: California Product: Cox Communications Phone Service Clear all filters (11 of 48 reviews match)
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1.0
Details
Before you change your business phone to Cox, be aware of their hidden "fees". They will quote you a monthly fee of $25 plus taxes and "fees" for basic phone. Then when you get your first bill, after signing a multi-year contract, you will see a charge of $9 for...
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Review
#1164917 Review #1164917 is a subjective opinion of poster.
Service
Cox Communications Phone Service
Cons
  • Deceptive business practices
  • Deceptive sales tactics
Reason of review
Pricing issue
Loss
$972
Preferred solution
Price reduction

Cox Communications in San Juan Capistrano, California - Long distance telephone call

On my current bill is an international call for 34 minutes which brought my bill $111. over the usual amount. I submitted a request for investigation. This same thing happened to a neighbor a few years ago. The call was removed from her bill after they investigated it. What I wonder is how can a call show up like that as being made from my home phone ? Can someone who knows my number or someone from the cable company who has access to equipment make calls and have them billed to other people that they pick out for some reason ?
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Review
#795000 Review #795000 is a subjective opinion of poster.
Service
Cox Communications Phone Service
Reason of review
Problems with payment

Cox Communications in Tustin, California - Billing

1.5
Details
On June 2015 I called cox customer service regarding my account. I spoke with several customer service James, Cassandra and Fernando. I was on the phone for 3 hours and finally got escalated to a supervisor. Luke, supervisor, had gave me an explanation in regards to our bill. He mentioned we had 200 channels which I discovered it wasn't working (off air) but being charged. He mentioned that he will be able to adjust our bill since we only have 155 channels. A credit will be issued every month for 4 months time ( worth $220). He mentioned for us to continue paying $114.43 versus what they are charging $169.43 and a credit will show up each month for 4 months. June bill showed still over billed. I paid $114.43 and showed a balance. July billed came no credit showed. I called customer service and spoke with Laura. I was very upset because cox did not deliver what he told me. Monthly credit of $55 Laura put me on hold for 30 minutes she came back to tell me she coul not find Luke. Then I requested to speak with her supervisor she said she don't know her supervisor. Put me on hold for another 15 mins then she hang up on me. That made me angry. So rude!!! I have been a customer for almost 10 years and I have never had a super bad customer service. Normally it's tolerable but this time I can't forget how I was treated. Why do cox hires customer service employees that are so rude and does not want to work with the customer. I really do not believe that she does not know her boss. What a liar!!!
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Review
#689806 Review #689806 is a subjective opinion of poster.
Service
Cox Communications Phone Service
Reason of review
Problems with payment
Loss
$220
Preferred solution
Full refund

Cox Communications in Rancho Palos Verdes, California - A frustrated customer

I did not have a contract with Cox. Therefore, on 6/10/15 I spent about one hour on the phone with Gabby who represented herself and was able to change our service and reduuce it by about $70 per month. Then on 6/12 I received a call from a third party representative stating they could not honor this and there must have been a misunderstanding. I spent over an houur today with 4 representatives and finally cancelled our service. It is a sad parody that the utility companies feel they can treat customers in this manner and have no repercussion. A possibility in the 1960's this worked, but not in the 21st century. Kathleen Howden
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Review
#649619 Review #649619 is a subjective opinion of poster.
Service
Cox Communications Phone Service
Reason of review
Poor customer service
1.0
Details
I signed a 2-year agreement at a "Locked Rate" on April 8, 2014, for service to be installed and activated on April 30, 2014. The monthly charges were "locked and guaranteed" at $202.46/month for 2 years. When the Price Lock Guarantee expires in 2016, the monthly cost...
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1 comment
Anonymous
#1175746

The guy was bending over backwards willing to credit you over $100 every month to make you happy and you told him that wasn't good enough? You're an ***.

You're lucky you found someone nice enough to even do that. He didn't have to.

Review
#643957 Review #643957 is a subjective opinion of poster.
Service
Cox Communications Phone Service
Cons
  • Breach of contract
  • Fraudulent billing schemes
  • Customer service
Reason of review
Poor customer service
Loss
$500
Preferred solution
Cox needs to stick to the legal binding agreement or face legal action and publicity!
After double paying my last bill, and returning DVR box in the postage paid supplied box, COX will not refund money and says I did not return box. That I needed a tracking number for the box they sent me. Kept me on the phone for over 1 hour. They are not not only...
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3 comments
CoxHelp
#826157

That's frustrating, I can see why you're upset. Let us get to the bottom of this.

Please email us at Cox.Help@cox.com and include your full name, complete address and the Cox PIN to allow us access to your account.

We will be happy to investigate this for you. Thank you, Dina

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Review
#492073 Review #492073 is a subjective opinion of poster.
Service
Cox Communications Phone Service
Loss
$200
They told me that my internet service will be $19.99 a month and there will no be installation fee. So I agreed to sign up for their service. However, when I get the bill, they charged me $20.00 for installation and $30.00 a month for my internet service. When I...
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2 comments
CoxHelp
#805710

Hi Vnghiem,

I think I'd be upset if in your shoes, too! I wholeheartedly apologize that your initial experience with Cox has been so negative.

I stand behind our products and services and want you to get the deal that we promised you! So that I can investigate further, please email my team at Cox.Help@cox.com.

If you still have the copy of the ad, include it as an attachment, along with your name and service address. I will do everything I can to make this right for you!

Sincerely,

Becky K.

Cox Social Media Support Specialist

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Review
#482995 Review #482995 is a subjective opinion of poster.
Service
Cox Communications Phone Service
Loss
$200

Cox Communications in Laguna Niguel, California - NEVER HAVE SERVICE!!!!!!!!!!!!!

I would like to know who it is that is giving out these "AWARDS" for excellent service. My phone/ internet/ and especially cable are out more than on. Then you get to talk to 5 *** and waste an hour for them to tell you that you have to make yet another appointment. An appointment which you work around their schedule and waste another 2+ hours and then in a week the same problem. You give extensive details over and over but yet when you call in you get the same, "sorry there are NO notes on your account". It is all just a big joke. For the prices they charge they need to care! If I had this many problems getting my check to them, I guarantee you they would be calling me quick.
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Review
#381790 Review #381790 is a subjective opinion of poster.
Service
Cox Communications Phone Service
Loss
$240
In 2007 I moved out of Pensacola on orders from the Navy. All my bills with COX were set up to be paid automatically from my account but just to make sure, when I turned in my equipment I asked the clerk at the desk to confirm that everything was paid in full. She...
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2 comments
Anonymous
#469818

They did this to me also....they claimed i never turned in my diital box when i moved and they hounded me about it and i told them i returned the box and i did....they sent a collection agent to my doorstep for the equipment....they insisted i didnt return it and billed me 500 dollars for it...this company does not keep accurate records andd for your safety i would suggest getting a reciept for everything and anything you get from these people....and those boxes cost no more than a 100 bucks and the bill you 500 for it

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Review
#309392 Review #309392 is a subjective opinion of poster.
Service
Cox Communications Phone Service

Contact Cox Communications Customer Service

Website:
www.cox.com
Mailing Address:
6205-B Peachtree Dunwoody Road NE
Atlanta, Georgia 30328
United States
Phone:
(877) 404-2568
All Cox Communications Contacts

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Cox Communications in Studio City, California - Terrible service! Don't get The all in one package. When it goes down you are sol for at least 3 day

There service is terrible! Don't get the cable,Internet and phone package! because when it goes down you don't have any of them for at least 3 days before they will schedule an appointment to fix it. It is quit paralizing when it happens. When you ask to talk to a supervisor they just transfer you to another agent that tells you the same lame excuses. What they need to do is hire more people to just take care of emergencies. There are plenty of them, This is the third time it's happened to me in three months.
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Review
#251524 Review #251524 is a subjective opinion of poster.
Service
Cox Communications Phone Service