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Cox Communications review in Irvine, California: Cox is awful

1.6
Details
Why do I pay for internet when it is constantly down. I have invested in multiple expensive routers . The connection is constantly dropped, huge lag spikes, and they do nothing about it. Horrible company and they don't care about their customers
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Review
#1236987 Review #1236987 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Reason of review
Bad quality
1.0
Details
hi there people, I'm using cox internet since 2012. one day I went to best buy where there was a cox sales agent. I asked him to increase my bandwidth, instead he asked me to open a roommate account to get a better and cheaper rate. I told him I already have an...
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Review
#933234 Review #933234 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
fake accounts
Loss
$2000
Preferred solution
cancel the fake account and dont ask consumer to pay for 2 bills.

Cox Communications review in Irvine, California: Mis Information at set-up

1.5
Details
I helped my son who was working at the time to get Cox cable, internet, and they offered a free phone--for $99.99/per month When the first Bill arrived the actual bill was $146 and change, Upon calling in to the service line I was told that the promotion we signed up for was not right. After pleading with the service man over the phone he stated that the bill would be reduced to $123.00/per month but we would have to return the phone since it really cost $31.00 per month. As a result we will not honor the bill and be seeking computer service and cable to another provider.
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Review
#890006 Review #890006 is a subjective opinion of poster.
Service
Cox Communications Bundle
Cons
  • Bait and switch marketing and delivery
  • Billing practices
  • Awful customer service
Reason of review
mis information --a bait and switch to get a new customer, very poor service reps and too long solving a problem
Loss
$5000
Preferred solution
Let the company propose a solution
Tags
  • cox pricing
  • cancelling service
  • problem resolution

Cox Communications review in Irvine, California: Cox Business Contract Not Worth The Paper Its Written On

1.5
Details
They say one thing and do another. I had them come out and install phone systems and internet for my business, was a total disaster, phones were not right for a week. Then the bill. They told me for 3 months don't worry will get it corrected - well it never did. The charge this month is double and the cost per month is substantially higher than what agreed to and we have a written contract! Totally frustrated, spoke with so many different people at Cox and they all say it's because of this account # and that one was transferred over and you have now 8 lines and I said what 8? It's the toll-free # and its the Fax # you wanted to keep, and well we had to close this account and start this one and its an endless mess. Doesn't make sense, had to file a complaint today with the FTC and FCC.
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Review
#883040 Review #883040 is a subjective opinion of poster.
Pros
  • There is no competition
Cons
  • No phone calls from tech for repair services
Reason of review
Pricing issue
Loss
$1000
Preferred solution
Honor your contract!
Tags
  • Cox Contract

Cox Communications review in Irvine, California: Cox Treating of Long Standing Clients

3.1
Details
What bothers me about Cox, and other service providers, is when they have specials on internet, cable TV or telephone service, they don't bother calling their current "long term" and "outstanding clients" to see if they are interested in saving a few dollars. I pay $250 per month for all the services and had to call to find out what promotions are going on. I ended up getting more movie channels and paid less per month. Totally not valuing their clients or their clients dedication to Cox. Maybe more people should start switching and that will wake them up to passing on some of the rewards.
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Review
#857630 Review #857630 is a subjective opinion of poster.
Service
Cox Communications Bundle
Cons
  • Lack of offering price savings to current clients
Reason of review
Pricing issue
Loss
$250
Preferred solution
Full refund

Cox Communications review in Irvine, California: Horrible horrible customer service

I have not had dial tone and Cox has continued to charge me for my phone... when I called they said I had a couple of cancellations on my account.. I have never cancelled an appt with them.. Not only bad service but they also lie.. I have been a customer with them for 15 years.. this is how they treat their old customers.. shame on them.. I am disconnecting their service I use to be happy with their service ...Not happy with them anymore service ... This is so sad, they treat their customers this way
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Review
#847629 Review #847629 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Poor customer service

Cox Communications review in Irvine, California: Exploitive Company

1.0
Details

Update by user Mar 26, 2016

My bill with this company has increased almost 10 percent per year for over a decade.The average US inflation rate since 2006 is less than 2 percent.

The highest was 4.1 percent and the lowest 0.1 percent. How can Cox justify this kind of increase?

Cox Enterprises ranks number 17 as America's Largest Private Company, yet number 5 as the richest family.I'm all for free enterprise, but somehow this seems to indicate an unacceptable face of capitalism.

There is never any discount when the internet is down, and they have extremely poor customer service.

Original review posted by user Mar 25, 2016

My bill with this company has increased almost 10 percent per year for over a decade. The average US inflation rate since 2016 is less than 2 percent. The highest was 4.1 percent and the lowest 0.1 percent. How can Cox justify this kind of increase? Cox Enterprises ranks number 17 as America's Largest Private Company, yet number 5 as the richest family. I'm all for free enterprise, but somehow this seems to indicate an unacceptable face of capitalism. There is never any discount when the internet is down, and they have extremely poor customer service.
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Review
#817393 Review #817393 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Cons
  • Inflationary pricing
Reason of review
Inflated pricing
Preferred solution
Let the company propose a solution

Cox Communications - Tv Service Review from Irvine, California

1.4
Details
Cox service is absolutely atrocious! The channels go off the air frequently. Inputting channel numbers is slow. Channels load slowly too. Their On-Demand service is so horribly cobbled together a team of pre-schoolers could do a better job designing the interface and user interaction. We live in the Irvine Company apartments and are forced to use Cox. We can't get a dish because we face the wrong way. It's just too bad.
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Review
#811961 Review #811961 is a subjective opinion of poster.
Service
Cox Communications Tv Service
Reason of review
Bad quality

Cox Communications review in Irvine, California: Cox - working hard to be THE WORST telecom in the industry

2.1
Details
Moved about 1/2 mile down the street. Had been Cox customers since 2008. Thought and expected it would be a simple process to transfer our account from one address to another, or at the least a routine matter to close our old account and open a new one at our new address. Oh what fools we were. Cox: - charged an "early termination fee" of $210 to close the old account - charged a $100 deposit to open the new account - lied through their teeth about the internet/cable/telephone "deal" we ordered, adding Cinemax, HBO, Showtime, DVR Service, Starz to the bill without our consent or approval. - continues to give us the runaround about the $300+ credit THEY SHOWED US HAVING on the old account. - today, after 20 minutes on hold waiting for a Cox human and then another 10 minutes on hold once I was able to tell the human I would NOT be paying the "early termination fee" come *** or high water, said human told me we would get an "application" within the next two weeks to "apply" for exemption of the early termination fee. W.T.H.
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Review
#686566 Review #686566 is a subjective opinion of poster.
Service
Cox Communications Bundle
Pros
  • Internet speed
Cons
  • Incompetent e-care specialists or liars
  • Horrible customer service
Reason of review
Items 1, 3, 4, 5, 8, 9
Loss
$600
Preferred solution
Deliver product or service ordered
Tags
  • Bogus Termination Fee

Contact Cox Communications Customer Service

Website:
Mailing Address:
6205-B Peachtree Dunwoody Road NE
Atlanta, Georgia 30328
United States
Phone:
(877) 404-2568
All Cox Communications Contacts

Cox Communications Products and Services Reviews

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Cox Communications review in Irvine, California: Its not really an appointment until dispatch calls you.

1.4
Details
I would like to say Cox business is the worst support I have ever used in my professional career. I need a tech out. I wanted to check the RF. They told me a tech would be out tomorrow 8-10 in the morning. Next day no tech. I call support mind you our Cox bill for business is about 900$. I call in and they proceed to tell me there is an outage in the area so no tech could come out. (Rick The Supervisor) from national data center. Cost them a customer soon as someone else shows up.
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1 comment
Anonymous
#881177

We can take a look into this for you. Please email us at cox.help@cox.com with the account info to get started.

-Chris

Review
#543326 Review #543326 is a subjective opinion of poster.
Service
Cox Communications Technical Support
Reason of review
Problem with delivery
Loss
$900
Preferred solution
You fire Rick from the national data center. Supervisor for tech support (Business Account)