State: California City: Laguna Niguel Product: Cox Communications Customer Care Clear all filters (2 of 119 reviews match)
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1.0
Details
Had a house visit appointment today for technical support to come and check my Internet service, the gentleman showed up in time however I was in the other line talking to my dish provider asking about my house visit by them (both were supposed to be at the house by...
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Review
#1191912 Review #1191912 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Pros
  • Representative who handled my call
  • You are stuck with them
  • Internet speed
Cons
  • Customer care
Reason of review
Poor customer service

Cox Communications in Laguna Niguel, California - Cox refuses to remove late payment penalty

1.0
Details
Sadly this year, i have had two credit cards stolen and compromised. Each had been used for automatic payment to my cox account (easy pay). Cox refuses to remove the 25 dollar "returned payment" fee for the second card, because they say they already did that once (for the first card). I have been a long standing client of cox, always with immediate payments...and I cannot believe they refuse to remove the penalty for the second card (by the way, I now have automatic payment via my bank account..so there is no risk of a nonpayment because of a compromised credit card).
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Review
#863358 Review #863358 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$25
Preferred solution
please remove the 25 dollar returned payment fee.

Contact Cox Communications Customer Service

Mailing Address:
Cox Communications, Inc.
6205-B Peachtree Dunwoody Road NE
Atlanta, Georgia 30328
United States
Phone:
(877) 404-2568
All Cox Communications Contacts

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