State: California City: San Diego Clear all filters (43 of 1463 reviews match)
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1.0
Details
Before you change your business phone to Cox, be aware of their hidden "fees". They will quote you a monthly fee of $25 plus taxes and "fees" for basic phone. Then when you get your first bill, after signing a multi-year contract, you will see a charge of $9 for...
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Review
#1164917 Review #1164917 is a subjective opinion of poster.
Service
Cox Communications Phone Service
Cons
  • Deceptive business practices
  • Deceptive sales tactics
Reason of review
Pricing issue
Loss
$972
Preferred solution
Price reduction

Cox Communications review in San Diego, California: Bad customer service

1.0
Details
It’s 10:24 am there are five representatives that are actually helping customers. There are about 40 people here waiting. This is Federal office for you. I just have 2 more months of this and no more.
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Review
#1164696 Review #1164696 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Poor customer service

Cox Communications review in San Diego, California: Complaint

1.0
Details
my name is tom taylor at 355 61st street saN DIEGO CA 92114 I BOUGHT A BUNDLE PACKAGE FOR THE 200 DOLLAR REBATE AS OF THIS DATE I HAVE NOT REVEIVED A VALID VISA CARD WITH A VALID PIN NUMBER TO USE TO CHARGE AGAINST THE CARD. I HAVE CALL IN ON THIS 5 TIMES PROBLEM STILL ISNT RESOLVE. SPOKE TO ROBERT ID NO 19840 HAS BEEN ANY HELP BUT OFFER ANOTHER VISA CARD THAT ISNT SET UP WITH A PIIN CODE. IN ORDER TO USE YOU NEED A PIN FOR CREDIT AND DEBIT PURCHASES. CAN ANY ONE HELP WITH THIS PROBLEM. 619 764 2687 CALL ME IF YOU DONOT UNDERSTAND.
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Review
#948041 Review #948041 is a subjective opinion of poster.
Service
Delivery Service
Cons
  • Customer service is very bad
Reason of review
Problem with delivery
Loss
$200

Cox Communications review in San Diego, California: Positive Review - technician

I would like to provide a positive review for technician Tham in San Diego. He came to my house to install the new Contour 2 DVR cable box & client box. He was extremely helpful, thorough & conscientious. There were issues with the client box out of his control - he came back the next day to ensure all was fixed, resolved & working properly. I appreciated his professionalism, great attitude & help. One of the best Cox Cable experiences I have ever had. On the other hand, I just had a horrible experience on cox.com with their "live chat" function trying to find out how to leave a review. Completely ridiculous & worthless.
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Review
#945795 Review #945795 is a subjective opinion of poster.
Service
Cox Communications Technical Support
Reason of review
Good customer service
1.2
Details
In long: I recently got Cox bundle that included tv, internet and homelife security. I initially called to get a bundle service that included tv, internet and a home phone but representative I spoke to sold me on homelife security instead of a home phone, saying it was...
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2 comments
Kasheena
#1436620

I don't think people need to go around bragging about smoking pot I have grandkids that I love and adore and letting them think pot is ok to smoke it's a drug call it what you want.. cigarettes are also a drug but it's legal and very addicted..... good day

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Review
#902749 Review #902749 is a subjective opinion of poster.
Service
Cox Communications Bundle
Pros
  • I am very upset and disguss about cox cable and there
  • No resolution
Cons
  • Bad internet connection
  • Unfair business practices
  • Billing practices
Reason of review
Pricing issue
Loss
$450
Preferred solution
Full refund
Tags
  • Coxcom
  • Values
  • Cox Rebate

Cox Communications review in San Diego, California: Talking to a brick wall

I have had nothing but frustrating service from this company. Years ago they were one of the best. So disappointing now. From service that is so slow, you think I was back in 1999. And their blaming it on my computer, cracks me up. I had the same before. And it use to be just fine. Why now, does it suck? Well, could be 2 things...the wiring coming into my "new" apt. is old & stiff. Or the single band modem the sold me is a lemon. Or both. Either way. I have had no relief from these "people". $60.00 a month for just internet. It is not worth it. I am going to shut it off the end of this month.
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Review
#864639 Review #864639 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Reason of review
Bad quality
Loss
$200

Cox Communications review in San Diego, California: Monolopy

4.0
Details
Companies like (COX M) is what causes the Liberals to step in and decide on how you should treat customers. I am trying to reduce my bill since I am now retired and on a fixed income. There is no way that anyone should be paying for channels you don't watch, like 95% of what's in your package. I don't watch sports or speak Spanish and to add insult to injury, the important channels I need is in a package with a higher price... And now I have to purchase extra boxes since you decided that the only way I can watch regular and local channels is to purchase this new digital mini box. After 30 yrs as a customer I am on the *** of dropping cox and going back to reading books only. Who *** needs TV...
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Review
#826124 Review #826124 is a subjective opinion of poster.
Service
Cox Communications Tv Service
Reason of review
Unfair pricing
Tags
  • Cox sucks

Cox Communications review in San Diego, California: It's all a game to them

How many times can they disconnect or route the call to an incorrect dead end before it becomes either a custom and habit OR an intentional game or sport? Cox customer service representatives appear to delight, from the entry level to the supervisor and manager, at tormenting me - - when I'm already aggravated by substandard delivery of the services they promised? Shouldn't there be rules? Like huge fines if one customer has been disconnected or has had to call back on the same problem over 12 times in an hour? When does the unfulfilled promise to "call you back if we get disconnected" ever become compensable? Oh, I know that they can hang up on you for cursing at them. Or for yelling. After all, they have sensitive ears. No - - eleven hang ups and re-routes where I was assured that the call HAD to be transferred to someone else who could better help me only to have it mis-routed or disconnected. Or, in the middle of the tech talking to me the disconnect occurs. Or, I am told to hold while they check on my account (apparently they cannot both simultaneously talk on the phone to you AND look up your customer information simultaneously so as to necessitate not needing to place me on hold to see what occurred on my case already). So - 11 hangups means 11 times repeating my complaints OVER and OVER and OVER again, only to get transferred to a dead end that doesn't go anywhere. So didn't have cable operating properly for one week and scheduled an in-home visit. Got a credit on the account which was the maximum allowable, supposedly of $40. Then in-home visit never appeared. Didn't know I needed a confirmation number to prove that you were coming. Would be nice if it was your habit and custom to send an email confirmation every time an in-home is scheduled but that would be too professional. So never get "proof" of visit before. Now, it becomes obvious, that in addition to calling customer service, have to document everything that they promise you and do throughout the entire call because they are not there to help you. They are there to make your miserable experience even more miserable. They are there to make sure that it is NOT easy. And that you know that you mean nothing to this company that they could train their employees to treat you like that and that there are no remedies. In one call, the level one person who answered the call refused to transfer the call to a level 2 supervisor (who I had last been talking to before the call was disconnected) until I again repeated to this level 1 person the reason for the transfer so she could decide whether or not it was appropriate. And then even when I make specific requests that the account be annotated with the call details, most times nothing is - -after 12 calls on my end, the call history only had 3 documentations. There is obviously no oversight in what gets added or deleted. Work orders for home visits are never documented and can be canceled without repercussion. Who cares that I spent 2 hours waiting for a tech to arrive who was never going to arrive because the work order was deleted? So then Tiffany, the last tech I worked with (c'mon - who believes that Tiffany is the real name and not a work assigned pseudonym, like a *** name) anyway - - we'll continue to call her Tiffany because that's the name she gave me - - she promised me over 10 different times that she would follow back and call ME back after the Tech who was scheduled to arrive the following Saturday arrived and fixed the problem. She never did. But I'm skipping most of the fun. See ,despite being a customer for 17.5 years and despite having received quite a few credits to the account for COX inability to provide the service they promised to provide (or, in some instances, stealing from me), Tiffany now tells me that she can't give me another credit to the account - - for the time from Thursday when the tech didn't arrive and I called about the problem - until Saturday when the tech was scheduled to arrive. Reason being - - they hadn't failed to deliver the services yet. Even though they new they were broken. Even though they knew they hadn't fixed it yet. Instead, I'm supposed to pay them FIRST, even without them giving me adequate services, and then, after I Pay, then they refund or credit my account. Not before. And she's telling me this like it's always been a rule and she didn't just make it up. Like I didn't just get a credit from Thursday to Thursday for the cable that was out before the original visit was supposed to have occurred and I didn't get that credit on Monday - midway through the week. But no - - each person who answers the phone tells me different rules that apply. It's always different. Whatever they make up. I've learned my lesson and I won't call without recording them from start to finish and through all the hangups and disconnects. I have to plan at least two hours to call to get a refund and a tech visit. And why? The torment I am put through is only because I insist on a refund. Through this bullying they hope to deter refunds. Refunds when they did not deliver the services they promised they would. So - - they want to bully you into letting them get full price from you even though they gave you less than full service. And they make you really PAY if you are going to get a refund. So much so, you will think twice next time before you dare to ask for such a thing. So - the above just described the most recent of exploits by Cox. But let's go back a few years before I was aware this website existed. I purchased a router from Frye's. Had the receipt to prove it. Gave it to Cox service tech when he was fixing related problems to intall. He unplugged the old router (of a different manufacturer and blend) from where the ac connected to the device and then used the ac from the former device in my new device. I kept losing cable intermittently and nobody could figure out why for the longest time - until another techie came 6 months later and discovered the ac plug didn't match the router. So the correct cord was connected. Then, Cox started charging me for the router as if I bought it from them. I did not. I bought it from Fry'es. They charged me three monthly installments. I called after the first. They apologized. Took it off. Then next month, I got another charge. They took it off again. Promised me that would be the last. Then, next month I got another charge. Again, they took it off. Promised me it was all done. Month FOUR - - now it should've only been a three month installment agreement, but now it is four months that it is appearing on my bill?? So Fourth month I was really pissed. More than the other three. But four months in, they are still taking money from me and making me call them back and go through the miserable automated phone system and repeat myself and endure hangups and disconnects, all to get them to give me back money they never should've taken from me in the first place. So, after four times they did this, I asked for a credit. Cox claimed they didn't owe me anything because they fully refunded the (false and fraudulent) charges (eventually). But what if someone sticks their hand in my pocket, grabs my cash, and runs down the street. I chase after them, and after a few blocks catch them and get my money back. Am I "even"? Hardly. I should've been able to go about my day without chasing that person to get my money back and that time is compensable. Maybe if Cox had to pay each and every time they made a mistake - - without the customer even asking first - - maybe then they would have more incentive to actually get it right. Now they appear to only have incentive to want to make your life miserable for requesting a refund to keep you from ever asking for refunds. I'm tired of Cox treating me like this and am taking steps to divest myself of the company and find alternative providers to the services I seek.
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Review
#818920 Review #818920 is a subjective opinion of poster.
Reason of review
Problem with delivery

Cox Communications review in San Diego, California: Customer Service

Wow has this company fallen a long way. They charge a ridiculous amount of money...they force us to use a new mini box so they can charge more and then I don't even deliver it. Then I have all of my stations gone, then they say it was there error...oppps you will have in 7 business days. Yikkes I wish they had ATT in my area I would switch today. The minute they do I am done. Over 30 years with this company.
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Review
#792012 Review #792012 is a subjective opinion of poster.
Cons
  • Cost and customer service
  • Current performance
Reason of review
Pricing issue
Preferred solution
Price reduction

Contact Cox Communications Customer Service

Website:
Mailing Address:
6205-B Peachtree Dunwoody Road NE
Atlanta, Georgia 30328
United States
Phone:
(877) 404-2568
All Cox Communications Contacts

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Cox Communications review in San Diego, California: Excessive mass snail mailings from Cox

1.0
Details
I keep receiving printed snail mailings from Cox every week, advertising their bundles. I have made several calls to Cox marketing, billing, and customer representatives, plus I've gone to one of their physical offices in my neighborhood. To no avail. They all say "I cannot stop the mail going to your house". Cox should be ashamed of their lack of solutions in their customer service. This should be an easy issue to resolve. Sure, I can continue to put their mailings in my recycle bin, but I hate the waste of resources.
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Review
#753490 Review #753490 is a subjective opinion of poster.
Service
Cox Communications Bundle
Reason of review
Poor customer service
Loss
$10
Preferred solution
Let the company propose a solution
Tags
  • Mass Mailings