Reviews in San Diego, California
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After installing professional level network monitoring sw, I was able to provide Cox Corporate offices and technicians with detailed proof that the Cox service was failing ~100 times a day. The response from the technical side was robust and after several days and...
- Deceptive sales tactics
- Deceptive business practices
Bad customer service
- Customer service is very bad
Positive Review - technician
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- I am very upset and disguss about cox cable and there
- No resolution
- Unfair business practices
- Billing practices
- Bad internet connection
Talking to a brick wall
It's all a game to them
- Cost and customer service
- Current performance
Excessive mass snail mailings from Cox
Terrible customer service - do not use Cox
COX IS THE WORST COMPANY
i am back with dish now and when i called cox to cancel my service they tried to get me to change my mind by saying if i can get your bill down to $150.00 a month would i stay with them. that is $20.00 more than the last person i spoke with.
do they think that everybody is *** or something. well my night mare is not over yet because i still have to pay them for the incorrect bill amount plus the costs of having services changed to what i was told i was suppose to have originally plus reconnection fees because i did not want to pay until my original bill was right so i would not get locked into a bill that was incorrect but they told me that it was to late and i would have to pay the higher amount plus a termination cost of $199.00 if i cancelled which was a deterant at first but when the bills are over $100.00 a month more then i was told it would be $199.00 seams small compared thousands of dollars more in in extra costs since every time i call and complain about my bill it goes up instead of being lowered. so if a COX agent comes to your door just tell them to go away because they will lie to you and anybody that you talk to when you call will lie to you and throw more charges your way for changes to your service to supposable lower your bill but it goes up more anyways. i am going to send a letter to the BBB.
File a complaint with CONSUMER AFFAIRS. and the PUBLIC UTILITIES COMMISSION. I am also going to file a complaint with our local franchising authority. i wish i could get reimbursed for all the time i spent on the phone with them.
i will be back with results when the results of the dispute is in. but i am not going to keep my hopes up because of all the clauses they have in place to protect themselves. i will be happy when this is all over and i will go without television before i ever go with COX again.
a lot of people warned me about COX but the sales guy said that they had changed. what a fool i was.
i thought i might try 1 more time and was told this time by the representatives supervisor that the best they could do would be $130.00 a month and they would have to lower my phone service which i did not even need to begin with but i did not have my hopes up and was correct about that to. my bill is now $228.71 a month which is $119.00 more then originally quoted.
I can not afford that much and am dumping them and i will go to the BBB and anybody else who will listen. COX cable customer service and sales people are liars and if you want to get drowned by escalating bills every time you call them to complain about the high bill that they make even higher instead of fixing it like they say they will and tell you if you cancel the service will cost you $199.00 to cancel just do it because it will cost you a lot more if you do not. i am done with them. i can not trust anything they say.
my blood pressure is so high i am shaking just trying to type. if you go with COX good luck you will need it.
- Customer service
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