Show reviews that mention
cox service customer customer service internet cable bill phone cox cable services
Filter review

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
Cox Communications - Lack of corrective action by Cox to provide my internet service as contracted
Cox Communications - Lack of corrective action by Cox to provide my internet service as contracted
Cox Communications - Lack of corrective action by Cox to provide my internet service as contracted
Cox Communications - Lack of corrective action by Cox to provide my internet service as contracted
Cox Communications - Lack of corrective action by Cox to provide my internet service as contracted
Cox Communications - Lack of corrective action by Cox to provide my internet service as contracted
Update by user Sep 10

After installing professional level network monitoring sw, I was able to provide Cox Corporate offices and technicians with detailed proof that the Cox service was failing ~100 times a day. The response from the technical side was robust and after several days and...

View full review
ID
#2111508 Review #2111508 is a subjective opinion of poster.
Location
San Diego, California
Service
Cox Communications Internet Service
Loss
$300
Preferred solution
5-month refund and fix my service please
1.0
Details
Before you change your business phone to Cox, be aware of their hidden "fees". They will quote you a monthly fee of $25 plus taxes and "fees" for basic phone. Then when you get your first bill, after signing a multi-year contract, you will see a charge of $9 for...
View full review
ID
#1164917 Review #1164917 is a subjective opinion of poster.
Location
San Diego, California
Service
Cox Communications Phone Service
Cons
  • Deceptive sales tactics
  • Deceptive business practices
Reason of review
Pricing issue
Loss
$972
Preferred solution
Price reduction

Bad customer service

1.0
Details
It’s 10:24 am there are five representatives that are actually helping customers. There are about 40 people here waiting. This is Federal office for you. I just have 2 more months of this and no more.
View full review
ID
#1164696 Review #1164696 is a subjective opinion of poster.
Location
San Diego, California
Service
Cox Communications Customer Care
Reason of review
Poor customer service

Complaint

1.0
Details
my name is tom taylor at 355 61st street saN DIEGO CA 92114 I BOUGHT A BUNDLE PACKAGE FOR THE 200 DOLLAR REBATE AS OF THIS DATE I HAVE NOT REVEIVED A VALID VISA CARD WITH A VALID PIN NUMBER TO USE TO CHARGE AGAINST THE CARD. I HAVE CALL IN ON THIS 5 TIMES PROBLEM STILL ISNT RESOLVE. SPOKE TO ROBERT ID NO 19840 HAS BEEN ANY HELP BUT OFFER ANOTHER VISA CARD THAT ISNT SET UP WITH A PIIN CODE. IN ORDER TO USE YOU NEED A PIN FOR CREDIT AND DEBIT PURCHASES. CAN ANY ONE HELP WITH THIS PROBLEM. 619 764 2687 CALL ME IF YOU DONOT UNDERSTAND.
View full review
ID
#948041 Review #948041 is a subjective opinion of poster.
Location
San Diego, California
Cons
  • Customer service is very bad
Reason of review
Problem with delivery
Loss
$200

Positive Review - technician

I would like to provide a positive review for technician Tham in San Diego. He came to my house to install the new Contour 2 DVR cable box & client box. He was extremely helpful, thorough & conscientious. There were issues with the client box out of his control - he came back the next day to ensure all was fixed, resolved & working properly. I appreciated his professionalism, great attitude & help. One of the best Cox Cable experiences I have ever had. On the other hand, I just had a horrible experience on cox.com with their "live chat" function trying to find out how to leave a review. Completely ridiculous & worthless.
View full review
ID
#945795 Review #945795 is a subjective opinion of poster.
Location
San Diego, California
Service
Cox Communications Technical Support
Reason of review
Good customer service

Your trust is our top priority

  • 100% user-generated content
  • Professional automated and live moderation
  • Zero tolerance for fake reviews
  • Equal Opportunity and Protection
  • Verified content

For more information about PissedConsumer and our reviews check out our FAQ page

1.2
Details
In long: I recently got Cox bundle that included tv, internet and homelife security. I initially called to get a bundle service that included tv, internet and a home phone but representative I spoke to sold me on homelife security instead of a home phone, saying it was...
View full review
2 comments
Kasheena
#1436620

I don't think people need to go around bragging about smoking pot I have grandkids that I love and adore and letting them think pot is ok to smoke it's a drug call it what you want.. cigarettes are also a drug but it's legal and very addicted..... good day

View more comments
ID
#902749 Review #902749 is a subjective opinion of poster.
Location
San Diego, California
Service
Cox Communications Bundle
Pros
  • I am very upset and disguss about cox cable and there
  • No resolution
Cons
  • Unfair business practices
  • Billing practices
  • Bad internet connection
Reason of review
Pricing issue
Loss
$450
Preferred solution
Full refund

Talking to a brick wall

I have had nothing but frustrating service from this company. Years ago they were one of the best. So disappointing now. From service that is so slow, you think I was back in 1999. And their blaming it on my computer, cracks me up. I had the same before. And it use to be just fine. Why now, does it suck? Well, could be 2 things...the wiring coming into my "new" apt. is old & stiff. Or the single band modem the sold me is a lemon. Or both. Either way. I have had no relief from these "people". $60.00 a month for just internet. It is not worth it. I am going to shut it off the end of this month.
View full review
ID
#864639 Review #864639 is a subjective opinion of poster.
Location
San Diego, California
Service
Cox Communications Internet Service
Reason of review
Bad quality
Loss
$200

Monolopy

4.0
Details
Companies like (COX M) is what causes the Liberals to step in and decide on how you should treat customers. I am trying to reduce my bill since I am now retired and on a fixed income. There is no way that anyone should be paying for channels you don't watch, like 95% of what's in your package. I don't watch sports or speak Spanish and to add insult to injury, the important channels I need is in a package with a higher price... And now I have to purchase extra boxes since you decided that the only way I can watch regular and local channels is to purchase this new digital mini box. After 30 yrs as a customer I am on the *** of dropping cox and going back to reading books only. Who *** needs TV...
View full review
ID
#826124 Review #826124 is a subjective opinion of poster.
Location
San Diego, California
Service
Cox Communications Tv Service
Reason of review
Unfair pricing

It's all a game to them

How many times can they disconnect or route the call to an incorrect dead end before it becomes either a custom and habit OR an intentional game or sport? Cox customer service representatives appear to delight, from the entry level to the supervisor and manager, at tormenting me - - when I'm already aggravated by substandard delivery of the services they promised? Shouldn't there be rules? Like huge fines if one customer has been disconnected or has had to call back on the same problem over 12 times in an hour? When does the unfulfilled promise to "call you back if we get disconnected" ever become compensable? Oh, I know that they can hang up on you for cursing at them. Or for yelling. After all, they have sensitive ears. No - - eleven hang ups and re-routes where I was assured that the call HAD to be transferred to someone else who could better help me only to have it mis-routed or disconnected. Or, in the middle of the tech talking to me the disconnect occurs. Or, I am told to hold while they check on my account (apparently they cannot both simultaneously talk on the phone to you AND look up your customer information simultaneously so as to necessitate not needing to place me on hold to see what occurred on my case already). So - 11 hangups means 11 times repeating my complaints OVER and OVER and OVER again, only to get transferred to a dead end that doesn't go anywhere. So didn't have cable operating properly for one week and scheduled an in-home visit. Got a credit on the account which was the maximum allowable, supposedly of $40. Then in-home visit never appeared. Didn't know I needed a confirmation number to prove that you were coming. Would be nice if it was your habit and custom to send an email confirmation every time an in-home is scheduled but that would be too professional. So never get "proof" of visit before. Now, it becomes obvious, that in addition to calling customer service, have to document everything that they promise you and do throughout the entire call because they are not there to help you. They are there to make your miserable experience even more miserable. They are there to make sure that it is NOT easy. And that you know that you mean nothing to this company that they could train their employees to treat you like that and that there are no remedies. In one call, the level one person who answered the call refused to transfer the call to a level 2 supervisor (who I had last been talking to before the call was disconnected) until I again repeated to this level 1 person the reason for the transfer so she could decide whether or not it was appropriate. And then even when I make specific requests that the account be annotated with the call details, most times nothing is - -after 12 calls on my end, the call history only had 3 documentations. There is obviously no oversight in what gets added or deleted. Work orders for home visits are never documented and can be canceled without repercussion. Who cares that I spent 2 hours waiting for a tech to arrive who was never going to arrive because the work order was deleted? So then Tiffany, the last tech I worked with (c'mon - who believes that Tiffany is the real name and not a work assigned pseudonym, like a *** name) anyway - - we'll continue to call her Tiffany because that's the name she gave me - - she promised me over 10 different times that she would follow back and call ME back after the Tech who was scheduled to arrive the following Saturday arrived and fixed the problem. She never did. But I'm skipping most of the fun. See ,despite being a customer for 17.5 years and despite having received quite a few credits to the account for COX inability to provide the service they promised to provide (or, in some instances, stealing from me), Tiffany now tells me that she can't give me another credit to the account - - for the time from Thursday when the tech didn't arrive and I called about the problem - until Saturday when the tech was scheduled to arrive. Reason being - - they hadn't failed to deliver the services yet. Even though they new they were broken. Even though they knew they hadn't fixed it yet. Instead, I'm supposed to pay them FIRST, even without them giving me adequate services, and then, after I Pay, then they refund or credit my account. Not before. And she's telling me this like it's always been a rule and she didn't just make it up. Like I didn't just get a credit from Thursday to Thursday for the cable that was out before the original visit was supposed to have occurred and I didn't get that credit on Monday - midway through the week. But no - - each person who answers the phone tells me different rules that apply. It's always different. Whatever they make up. I've learned my lesson and I won't call without recording them from start to finish and through all the hangups and disconnects. I have to plan at least two hours to call to get a refund and a tech visit. And why? The torment I am put through is only because I insist on a refund. Through this bullying they hope to deter refunds. Refunds when they did not deliver the services they promised they would. So - - they want to bully you into letting them get full price from you even though they gave you less than full service. And they make you really PAY if you are going to get a refund. So much so, you will think twice next time before you dare to ask for such a thing. So - the above just described the most recent of exploits by Cox. But let's go back a few years before I was aware this website existed. I purchased a router from Frye's. Had the receipt to prove it. Gave it to Cox service tech when he was fixing related problems to intall. He unplugged the old router (of a different manufacturer and blend) from where the ac connected to the device and then used the ac from the former device in my new device. I kept losing cable intermittently and nobody could figure out why for the longest time - until another techie came 6 months later and discovered the ac plug didn't match the router. So the correct cord was connected. Then, Cox started charging me for the router as if I bought it from them. I did not. I bought it from Fry'es. They charged me three monthly installments. I called after the first. They apologized. Took it off. Then next month, I got another charge. They took it off again. Promised me that would be the last. Then, next month I got another charge. Again, they took it off. Promised me it was all done. Month FOUR - - now it should've only been a three month installment agreement, but now it is four months that it is appearing on my bill?? So Fourth month I was really pissed. More than the other three. But four months in, they are still taking money from me and making me call them back and go through the miserable automated phone system and repeat myself and endure hangups and disconnects, all to get them to give me back money they never should've taken from me in the first place. So, after four times they did this, I asked for a credit. Cox claimed they didn't owe me anything because they fully refunded the (false and fraudulent) charges (eventually). But what if someone sticks their hand in my pocket, grabs my cash, and runs down the street. I chase after them, and after a few blocks catch them and get my money back. Am I "even"? Hardly. I should've been able to go about my day without chasing that person to get my money back and that time is compensable. Maybe if Cox had to pay each and every time they made a mistake - - without the customer even asking first - - maybe then they would have more incentive to actually get it right. Now they appear to only have incentive to want to make your life miserable for requesting a refund to keep you from ever asking for refunds. I'm tired of Cox treating me like this and am taking steps to divest myself of the company and find alternative providers to the services I seek.
View full review
ID
#818920 Review #818920 is a subjective opinion of poster.
Location
San Diego, California
Reason of review
Problem with delivery

Cox Communications Products and Services Reviews

Product or Service Reviews
On Demand Tv Service  1.1 3
Internet Service  1.4 263
Modem  1.0 3
Prepaid Card  1.0 2
Modem Installation  1.5 2

Related Companies

Company Reviews
Nextgear Capital 63
Autotrader 39
Dealer Com 1
Manheim 1
Cox Enterprises 0
See all related companies

Compare Companies

Cox Communications
Cox Communications
1547 reviews
1.6
VS
Directv
Directv
13221 reviews
1.7
Compare Cox Communications vs Directv

Latest Question

I just want to pay my bill

I just want to pay my bill

Cox Communications Questions

Customer Service

Wow has this company fallen a long way. They charge a ridiculous amount of money...they force us to use a new mini box so they can charge more and then I don't even deliver it. Then I have all of my stations gone, then they say it was there error...oppps you will have in 7 business days. Yikkes I wish they had ATT in my area I would switch today. The minute they do I am done. Over 30 years with this company.
View full review
ID
#792012 Review #792012 is a subjective opinion of poster.
Location
San Diego, California
Cons
  • Cost and customer service
  • Current performance
Reason of review
Pricing issue
Preferred solution
Price reduction

Excessive mass snail mailings from Cox

1.0
Details
I keep receiving printed snail mailings from Cox every week, advertising their bundles. I have made several calls to Cox marketing, billing, and customer representatives, plus I've gone to one of their physical offices in my neighborhood. To no avail. They all say "I cannot stop the mail going to your house". Cox should be ashamed of their lack of solutions in their customer service. This should be an easy issue to resolve. Sure, I can continue to put their mailings in my recycle bin, but I hate the waste of resources.
View full review
ID
#753490 Review #753490 is a subjective opinion of poster.
Location
San Diego, California
Service
Cox Communications Bundle
Reason of review
Poor customer service
Loss
$10
Preferred solution
Let the company propose a solution

Programming Review

Lazy programing. I don't want to watch the same show over and over for 8 hours. By the way cox Customers can look at the networks and see there are many more shows that cox chooses not to air. Btw I also live in San Diego many of these are from here.
View full review
ID
#635027 Review #635027 is a subjective opinion of poster.
Location
San Diego, California
Reason of review
Not as described/ advertised

Programming Review

2.0
Details
Excessive 8hr blocks of the same show being played. Also too many commercials so many that's commercials are overlapped
View full review
ID
#635020 Review #635020 is a subjective opinion of poster.
Location
San Diego, California
Reason of review
Poor customer service

Terrible customer service - do not use Cox

1.0
Details
DO NOT USE COX - go to ATT Uverse, Netflicks, anyone but Cox. I've lived in San Diego for 10 years and have always had problems with billing and bad connections in every apartment/area I've lived in. Just got off the phone with them because I have not been able to see or pay my bill online since October and always have to call. Also, the sound goes in and out of my cable consistently and I miss much of what is said (rewinding with DVR doesn't help). Constant reboots do not help. I was assured there was NO WAY to get out of my 2-year contract without paying the $240 cancellation fee. I was also assured there was NO WAY they would waive the fee. CONSISTENLY TERRIBLE CUSTOMER SERVICE!!!!!!!!!!!!! I wish negative stars were an option.
View full review
1 comment
CoxHelp
#980495

Hello BG2015,

That is not the experience that we want our customers to have. We want to make sure that your services are working correctly and that you are able to make payments online.

When you have an opportunity, please email us your account information and a link to this complaint to cox.help@cox.com .

Thank you,

Tiffany R.

ID
#630494 Review #630494 is a subjective opinion of poster.
Location
San Diego, California
Reason of review
Both poor customer service and bad product quality
Preferred solution
Let me out of my 2-year contract with $0 penalty!!!!!!!!!!

COX IS THE WORST COMPANY

2.3
Details
Update by user May 07, 2015

i am back with dish now and when i called cox to cancel my service they tried to get me to change my mind by saying if i can get your bill down to $150.00 a month would i stay with them. that is $20.00 more than the last person i spoke with.

do they think that everybody is *** or something. well my night mare is not over yet because i still have to pay them for the incorrect bill amount plus the costs of having services changed to what i was told i was suppose to have originally plus reconnection fees because i did not want to pay until my original bill was right so i would not get locked into a bill that was incorrect but they told me that it was to late and i would have to pay the higher amount plus a termination cost of $199.00 if i cancelled which was a deterant at first but when the bills are over $100.00 a month more then i was told it would be $199.00 seams small compared thousands of dollars more in in extra costs since every time i call and complain about my bill it goes up instead of being lowered. so if a COX agent comes to your door just tell them to go away because they will lie to you and anybody that you talk to when you call will lie to you and throw more charges your way for changes to your service to supposable lower your bill but it goes up more anyways. i am going to send a letter to the BBB.

File a complaint with CONSUMER AFFAIRS. and the PUBLIC UTILITIES COMMISSION. I am also going to file a complaint with our local franchising authority. i wish i could get reimbursed for all the time i spent on the phone with them.

i will be back with results when the results of the dispute is in. but i am not going to keep my hopes up because of all the clauses they have in place to protect themselves. i will be happy when this is all over and i will go without television before i ever go with COX again.

a lot of people warned me about COX but the sales guy said that they had changed. what a fool i was.

Update by user May 05, 2015

i thought i might try 1 more time and was told this time by the representatives supervisor that the best they could do would be $130.00 a month and they would have to lower my phone service which i did not even need to begin with but i did not have my hopes up and was correct about that to. my bill is now $228.71 a month which is $119.00 more then originally quoted.

I can not afford that much and am dumping them and i will go to the BBB and anybody else who will listen. COX cable customer service and sales people are liars and if you want to get drowned by escalating bills every time you call them to complain about the high bill that they make even higher instead of fixing it like they say they will and tell you if you cancel the service will cost you $199.00 to cancel just do it because it will cost you a lot more if you do not. i am done with them. i can not trust anything they say.

my blood pressure is so high i am shaking just trying to type. if you go with COX good luck you will need it.

Original review posted by user Mar 28, 2015
A COX communication employee came to my door and ask if i was so and so and i said no he must have the wrong place. he said well then i can give the offer to you instead. i said that i am with dish. he said that he could give me a better deal. i told him i was about to add internet to my dish. so he said that he could do better then dish. He told me that he cold give me all three internet, tv, and phone for $110.00 a month after taxes if i sign a 2 year contract with a price lock guarantee. i then asked him how many shows can i record at once and how many hours recording time. He said you can record 6 shows at once and a thousand hours recording time. i asked how fast was the internet he said i would get 100 mbps down load speed. he called some one to make sure that the pricing was right and was setting up for someone to come out to install. after he was all done i made sure that i was only going to have to pay $110.00 a month after taxes. he confirmed the amount and told when they would install the system. they installed the system in a week. then about 2 weeks later i tried to record 3 shows at once and it told me i could only record to so i grabbed the bill they sent me abd realized the total was $120.00 not $110.00. So i called and explained what i was told by there rep when he was at my place. He told me that they they must have installed the wrong DVR so they would have to come back out the switch out to the correct DVR. he put me on hold then when he came back he said that they would take care of it and said he was going to transfer me to some else to make arrangement to have the DVR switch. when i was transferred i gave the person my account info and told him that i was supposed to get my DVR switched to the correct one that could record 6 shows at once. he told me that the work order was already created. he told me that someone would contact me to make the switch. well three weeks later i get my second bill and it is still the same price and nobody came out to switch to the correct DVR yet. So i call again and explain everything again and was told that work order was cancelled and i asked how come. he said it does not say. so he told me he would have to do a new work order but that they would not be able to lower the price to the $110.00 that i was told. They told me that the best they could do would be $120.00. I am very frustrated at this point so i said fine just switch out to the correct DVR. They came out a couple days later and switched the DVR to the correct one. I went out of town for a couple of weeks and when i got back i had no service and so i called and they said that i was shut off because of nonpayment. i said that i did not want to pay until they fixed the bill to the correct amount because i did not want to get locked into the wrong price and the told i would not and told me it would be the $120.00 that i had agreed to the previous time. so i payed the bill. then i get the next bill and it is higher then i was told and no credit for not having the service i was told for the first 6 weeks plus the time that the disconnected my service. so i called again and explained everything to this person and now i am being told that $149.56 is my monthly charge because i upgraded my service. so i said that i am fed up with them and just shut my service off and i will go back to dish and she said okay then she said that i would have to pay a early termination fee of $199.00 because of the contract. i said that i never signed a contract because the amount was incorrect. She said it did not matter i would still have to pay it. i asked to speak to a manager. She said she would. she transferred me to a manager about 5 minutes later. i explained everything to her. She was giving the same thing the other lady was how that if she changed the to the other way it would be more and that i was already saving $116.00 from the regular price. i said so what you are saying is the person that came out to my house lied to me the first guy i talked to when i called lied to me and then the guy i talked to the second time i called lied to me and i had forgotten about the third time i called until later but she did not answer my question anyways but she did say she could take something off the phone service and get the bill lowered to $130.00 a month. so i said whatever and ended the call. i am going to contact Dish right away to switch back to them and terminate COX. DO NOT BE CONNED BY COX THEY ARE WOLVES WEARING SHEEP COSTUMES.
View full review
1 comment
CoxHelp
#975399

Hello David,

That is not the experience we want you to have. It sounds like you are not getting the price you were quoted and first and you initially received the wrong equipment.

I would also be frustrated if that happened to me. Please allow me a chance to look into this and see what I can do.

Please email my team at cox.help@cox.com with your account information and a link to this complaint.

Thanks,

Tiffany

ID
#614330 Review #614330 is a subjective opinion of poster.
Location
San Diego, California
Service
Cox Communications Tv Service
Cons
  • Customer service
Reason of review
Not as described/ advertised
Preferred solution
Lower the price to what was promissed for the service promissed with the price locked for 2 years as promissed by COX communications rep.