I have Cox Customer Care Policy that should cover in home problems. The installer of my Cox equipment placed the modem in the wrong location.
We have a smart home and the modem must be placed in the panel. The installer insisted that it be installed in my office. Not knowing all the ins and outs of a smart home, I went with the expert installer's decision. Of course they had to come back and move the modem to the place it should have installed in the first place.
Now they are charging me $60 and tell me I cannot dispute it! Jasmine in customer service told me I cannot take this matter any further, and if I withhold payment of the $60 they will cancel me and I will be responsible for all early disconnect fees!
Product or Service Mentioned: Cox Communications Modem Installation.
Reason of review: Poor customer service.
Monetary Loss: $60.
Preferred solution: Full refund.
Cox Communications Cons: Customer service i received and the resolution, Not being informed of fees and billing practices, Employees not listening 2 ur wants.