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I called to see if I could get a reduced rate for my bill, thinking that they might be offering an incentive package. They proceded to remove my cox solutions program without telling me. When I discovered that I no longer had the service I called to find out why. I...
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2.4
#1082830
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I went into the Cox store near 51st and Mingo, in Tulsa, Ok. today to have my internet changed to try and save some money. I take care of 3 Cox accounts, my parent, my oldest son's and my family. Two weeks ago, I went into the same Cox location to see about saving some...
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1.0
I liked
  • Leaving the store
I didn't like
  • Managers not even knowing their own promotions
  • Rude customer service
#1082367
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My bill for cable, internet, and phone (which i don't need but was told was cheaper to include) was $245 .... for cable and internet!!! I've been a customer for over 25 years and this is their "loyalty" program. I told the gentleman i wanted the most basic tv i could...
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2.3
#1082039
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Cox Communications - Rip off

Cox Communications
#1086155
1.0
Details
Since when do you have to pay extra if you go over your internet allotment is this a cell phone company now I have had internet my whole life just about and never had to monitor how much I have used it never mattered
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Customer service
Price Affordability
Value for money

Cox Communications - Ruined my credit !

Cox Communications
#1078751
All of a sudden a bull collection showed up on my credit report from 2012 ! It's 2017. No one will help me resolve the issue and make this right . I'm suffering now because my credit went down and I can no longer qualify for a home for me and my kids
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Cox Communications - GIGA blast service is Lousy

Cox Communications
#1071628
The GIGA blast service keeps disconnecting & consequently I cannot use it to work from home
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Cox Communications - Complaint

Cox Communications
#1070187
there is cox communications truck parked in the back of greene ave cranston ri has been there over 2 hours is he sleeping or working
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So, I have a bundle package with Cox started at 90.00 a month. two yrs later my package deal is coming to an end and luckily i'm moving. So I call to transfer service, they zero out my account ( without telling me that they are taking another 235.00 in payment off my...
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#1081676
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Just spoke to cox customer service to get my bundle changed so I'm not paying $200 a month...she said there is nothing she can do. Later in the convo I repeated that back to her...she denied saying it, then continued to say she ASSUMES there is nothing she can do to...
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1.0
#1079089
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I called and asked a simpke question about switching service in my house I had initally done it onlune and was a bit confused immediatly the agent was so rude barely wanted to answer my questions and when I couldnt hear her she screamed the answer to me again the...
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1.0
#1078714
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We are moving to a Cox monopolized service area. When trying to set up service, and spending 30 hours on the phone in their phone mail *** runaround, constantly being connected to someone who was less than literate, asking for specific dates to ship equipment, no one...
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1.0
#1075851
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Wonder how a large company can be so inept. My elderly moved apartments today at the same address. Basically same address, different apartment number. I called Cox to get her internet switched. After locating her account they asked what apartment she moved to. Gave...
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1.0
#1071313
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I have been a customer of Cox Communications for over 5 years. On or around May 22, 2017, I called their technical support line because I was having a technical issue with my DVR box. The representative, unsolicited, told me about a customer loyalty package that she...
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1.7
I liked
  • Being a customer for years until billing makes a mistake
I didn't like
  • Fraudulent billing schemes
  • Wasting my time
#1070853
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Cox cable in the Hampton, VA area changed their line up at least for the Cox Starter programming. Gone are Animal Planet, Inspiration Channel and a couple more stations that I used to watch. No replacements unless you like infomercials or shopping networks. Of course...
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#1068058
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