It is very difficult to get anyone on the phone, as this company wants everyone to go online

Trying to get information about account and cannot even find a phone # on their website. I am not a technical person I am older and do not like all this new technology. I just want to talk to someone.

User's recommendation: Call centers currently closed at 6:30 pm phx time. Oh my goodness.

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ID
#3606965 Review #3606965 is a subjective opinion of poster.
Location
Chandler, Arizona
New Reviewer

Need to have downed wires off my house

Called 3 times regarding wires hanging off my house in street. We do not have Cox anymore and havent for many years. A truck pulled the wires low and we zip tied to my house so cars could pass. Your wires are still connected to my house. If not taken care of tomorrow we will cut it down and let then hang in the street! Tired of calling you to take care of this and I dont want them tied to my house!!!
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ID
#3591427 Review #3591427 is a subjective opinion of poster.
Location
Metairie, Louisiana
Cons
  • Manager didnt resolve issue or try helping
  • People wasting my time
Preferred solution
Your wires removed from My house immediately

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Verified Reviewer
New Reviewer

Cox Mishandling ACP applicants

I applied for and got approved by the ACP Program. Next step contact provider. First rep sent me back to ACP to apply! Next rep sent me to ID ME to apply to ACP program again. I kept asking for a supervisor and they would not refer me. I have the ACP ID and verification! If COX dont want to help veterans opt out of program. I need to find another provider.

User's recommendation: COX has lousy customer service.

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ID
#3587847 Review #3587847 is a subjective opinion of poster.
Location
Warner Robins, Georgia
Pros
  • It is internet
Preferred solution
Price reduction
New Reviewer

Cable box is off

Your customer service people may or deal with me if I pay $173 by the 2nd or the 3rd that they will keep my cable on All they had to do was take it off my account which they normally would do they always take it off of my account so when I check my account and realize the money was gone off my account it said that Cox communications have took out the $173 now my cable is turned off how come
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ID
#3576690 Review #3576690 is a subjective opinion of poster.
Location
Myrtle Beach, South Carolina
Loss
$173
Preferred solution
Turn my cable back on because this is not right yeah I turn my cable off with no reason that took $173 from me on for my card so therefore your should not have turned my cable off

Continuing long periods of no service.

Long periods of no service. Several long periods of no service this year. Anywhere from 3-21 hours. At least 4-5 this year alone.

User's recommendation: Beware of continuing long periods of no service.

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ID
#3573230 Review #3573230 is a subjective opinion of poster.
Location
Las Vegas, Nevada

Poor Phone Service From The Get-Go. If I Don't Get I'm Going To Go

Bad service from Day 1. Phone number malfunction requiring supervisor intervention with the robotic system so the number provided by the live rep and the one provided by the automated system match up. Cox sent the wrong equipment for phone hook-up requiring a tech to...
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ID
#3562562 Review #3562562 is a subjective opinion of poster.
Location
Atlanta, Georgia
Pros
  • Nice customer service people in general
Cons
  • Questionable competencies
  • Tries to blame the customer unless held accountable
  • Creates problems and the cannot fix them
Loss
$500
Preferred solution
Fix the problems and compensate me for the 12 hours I had to spend dealing with your company about this issue.
New Reviewer

Canceled

I called 5/6/2022 for cancelation on this day at end of day and at 9 a.m. on the 7th of May it's still on. You can't find hours of operations anywhere! I have 19 days credit die and will get every dime because of their MISTAKE! Paying $140 a month for unlimited wifi is OUTRAGEOUS and it buffers or goes out at least a dozen or more times a month! This company is useless and robs people of their money!

User's recommendation: BECAREFUL.

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1 comment
#2179525

Contact the Attorney General's office and file a complaint. The AG has the teeth needed to force Cox to remedy the situation in a professional, ethical way. My experience has been when you go above the company and force it to answer to Legal, you get the results assuming your claim is legitimate.

ID
#3551466 Review #3551466 is a subjective opinion of poster.
Location
Omaha, Nebraska
Pros
  • There are no pros
Cons
  • Internet performance
Preferred solution
19 days credit from the 6th of May

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Verified Reviewer
New Reviewer

My bill almost doubled!

I had a late payment and my bill doubled. I don't understand the method of their payment policies. Not good.

User's recommendation: Read the fine print.

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ID
#3512171 Review #3512171 is a subjective opinion of poster.
Location
Bethany, Oklahoma
Service
Cox Communications Internet Plan
Loss
$36
Preferred solution
Price reduction

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Verified Reviewer
New Reviewer

Contour

Cox was a great service until they forced us to change our DVR to Contour, and it's been nothing but trouble since. Weekly multiple loss of service from 2 hours to 3 days without cable. Has to be a problem with design or software as multiple people experience same issues. On phone with tech support interrupted him telling about neighbors, and he said to continue he had a script to follow ?????

User's recommendation: DOn't get this service.

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ID
#3511787 Review #3511787 is a subjective opinion of poster.
Location
Newton, Kansas
Preferred solution
Repair the issues with Contour
New Reviewer

Transfer service to a new address

Please disregard this call. I am not a pissed customer and I have no idea how I got on the pissed customer coz website. I was trying to call Cox customer service to transfer my service to a new address. Thank you.
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ID
#3507282 Review #3507282 is a subjective opinion of poster.
Location
Las Vegas, Nevada

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Verified Reviewer
New Reviewer

I want my bill paid now

I gave my card info and the bill is not paid. Simple as that. Why am I still waiting for the payment to go through?
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ID
#3501864 Review #3501864 is a subjective opinion of poster.
Location
Las Vegas, Nevada
New Reviewer

Past due

Would like a bill sent to my house.. Every month a 300 and plus Bill because Bill is not being sent to my house as I requested
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ID
#3500774 Review #3500774 is a subjective opinion of poster.
Location
Warwick, Rhode Island
New Reviewer

Past due bill

Having issues every month because the bill is not sent to my house all and request bill over and over again being forced into automatic payment and Im not a fan of that

User's recommendation: Send bill on time to my house.

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ID
#3500756 Review #3500756 is a subjective opinion of poster.
Location
Warwick, Rhode Island
Preferred solution
Let the company propose a solution

Corrupt

This company has immoral practices. I was lied to and stolen from and no resolution was found. It is disgusting how much this company takes advantage of its clients.

User's recommendation: Go with any other internet provider.

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ID
#3499133 Review #3499133 is a subjective opinion of poster.
Location
Redmond, Washington

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Verified Reviewer
New Reviewer

Internet problems. Internet goes on and off

Unable to keep TVs, computer or phones connected to the internet Have called Cox customer service several times Last night I was told the problem was being worked and would be corrected by 3:28 AM. I failed to ask what month or year the problem would be resolved Cox service sucks!

User's recommendation: Find an alternative to Coc.

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ID
#3486480 Review #3486480 is a subjective opinion of poster.
Location
Macon, Georgia
Pros
  • There is no good competition
Cons
  • Service sucks
Preferred solution
Deliver product or service ordered