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I have been a customer for an hour and you people have already messed up multiple times. I had to call and give a pin number because that is what your website told me to do and the customer service people didn't even know what I was talking about. I had to explain the...
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#1166875
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Ordered service transfer online for 2 phone lines and Internet service 2 weeks prior to local move on Jan. 12, 2018. I spoke to someone at Cox customer service who said everything was set on or about Wed. , Jan. 3, 2018. The following morning my phone was dead,...
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Anonymous
Matthew Wendt

Why does anyone consider service from Cox, they are horrible in regards to customer service, nice representatives, however their policies are the worst....I'll do without serv...

1.8
I didn't like
  • Being screwed over repeatedly
#1165068
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Before you change your business phone to Cox, be aware of their hidden "fees". They will quote you a monthly fee of $25 plus taxes and "fees" for basic phone. Then when you get your first bill, after signing a multi-year contract, you will see a charge of $9 for...
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1.0
I didn't like
  • Deceptive business practices
  • Deceptive sales tactics
#1164917
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Cox Communications - Auto billing

Cox Communications
#1161413
2.6
Details
I recieved a pointed email stating my bill was overdue and should pay immeditely. I’ve had autopay for years and recently updated my credit card. The very nice Cox rep Melissa told me I needed to resubmit my autopay. I was never informed of this. This is incredible and should never have hapoened.
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Cox Communications - Poor service

Cox Communications
#1159416
1.0
Details
Apparently cold weather is a problem for them! No ice, no real snow but still.....no service. Its a holiday weekend and my service went out and they just keep delaying when it will be working again. On new years eve morning they've now pushed it to by 12am. So, no service to bring in the new year! Way to go Cox. You suck
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Style and Design
Value for money
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Website

Cox Communications - Crooks

Cox Communications
#1155173
Did they pay off the politicos that enables them to charge premium prices for terrible service and minimal competition? We need to elect more ethical people to office and eliminate the crooks.
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Cox communications sucks

Cox Communications
#1154249
1.4
Details
It's been over 1 week and supposedly they have an outage even though people in my building that has Cox Communications still have internet. Out of all the internet service providers I have been with Cox Communication is the worst by far in comparison with the others
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
I and my daughter have been having issues of this Bait switch like rip off. I am a past Executive in the Customer Service Business. I am also a combat disabled Viet Vet. All of the info I obtained from 5 Cox and Rewards people was all different. The last person was a...
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2.3
I didn't like
  • Ambiguous online offers
  • Attitudes
#1162994
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I had a terrible experience today trying to downgrade my service with Cox Communications in Chesapeake, Virginia. The representative was rude, sarcastic and demeaning. She advised me that people who have purchased the Amazon firestick and want to get rid of their TV...
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2.9
I liked
  • Provision of service without downtime
  • Internet speed
  • Being a customer for years until billing makes a mistake
I didn't like
  • Billing practices
  • Incompetent e-care specialists or liars
#1162821
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Just got my bill $35.99 more then it was. Was told the tax went up lmao. This is getting out of hand they think they can just send you a bill that is more money an we pay it. The same programs all the time. I have Ben a cox cable customer for 23 years. Time to buy the...
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1.0
#1161479
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Ch. 157 Chiller has been removed with an "apology" and accompanied by irritating Monk guitar music that RE-loops. wtf Cox?? Are you losers EVER going to PUT something on Ch. 157 or let the Monks play the guitar for another 50 years with NOTHING?? Oh, ya want more...
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1.0
#1159307
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A phone was supposed to be installed between 8-10 a.m. on Dec.29 for my 97 year old Mother. No one came. I tried calling my Mother at 6p.m. and told there was no service. I called Cox and was told the service was rescheduled but no one know when or why....and the...
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#1159161
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I made mistake to sign with them again after 4 months of being away.Since that time I never received 1 BILL!Email address and regular address was checked few times -both correct.They call me THAT MY PAYMENT IS LATE,THAN I KNOW THAT I AM DUE, TRIED TO CHARGE $6 PAYING...
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#1156908
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Cox has applied my payment, to which they cash cashed the checks that were sent ahead of time, and applied the payment to the wrong account, and sent me nasty emails and robocalls saying my account is delinquent. I have proof that they cashed the freakin checks that...
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1.0
#1154976
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