Cox Communications
Reviews and Complaints
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Verified Reviewer | Denver, ColoradoCompletely unprofessional
On 10/13/23 I initiated the process to transfer my phone number from Cox Mobile as I moved out of state and there is poor coverage here. I previously cancelled my internet on 10/6/23 and have no concerns with internet, only mobile.
After many phone calls with both just myself and also myself and the new carrier employee while in store the task was not completed. On 10/22/23 I went to the new carrier store for a conference call with cox to get my number transferred. Cox then immediately cancelled my service instead of waiting for number to transferred thereby being the only carrier in two decades and eleven states to lose my number. I called 10/23/23 and was on the phone for four hours with mainly Supervisor Walter who said he could reinstate my number with a new account which turned into new internet as well even though they dont provide service in my area.
The costs would be over $100 and I questioned why they are charging me for their error. Walter said he would try to contact billing, left me on hold for 15min then hung up and when I tried to reconnect, offices were closed. This is after I gave him all of my personal info to create a new account. I was then billed $37 to a card that is not on autopay nor did I give a verbal to charge the card with that number.
On 10/24/23 I called and no one could tell me why I was charged (I gave confirmation number) nor if I have an active account.
Many calls and chats after that and Im still in the same boat. I have just moved and just started a new job and no one can get ahold of methis is so disruptive and their responses are truly unprofessional in every way.
User's recommendation: Choose someone else
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Verified ReviewerMisleading contracts
We signed a 3 year business internet and phone contract with Cox 3.5 years ago. When the 3 years was up, we told Cox we might be moving office locations or working remotely from home, so we told them we did not want to renew or sign a new contract.
They said ok, let us know when you have a decision.
Well, no one told us that when the contract expires, it auto renews for 12 months. So we told Cox we are leaving our office space and moving to 100% remote, no commercial office, but Cox will not let us cancel the policy. They want to connect the full 12 months even though we moved out of our space. At $430/mo that is a lot of money for no service provided
On top of that, they will not let us officially cancel the contract until 30 days within the end of the 12 month period.
If we forget to do so, they renew us for another 12 months. Complete Robbery and zero customer service from top to bottom.
This is what happens when companies have a monopoly. They do not care about the small business or individual and get away with horrible terms and service.
Preferred solution: Price reduction
User's recommendation: Find any alternative option, and ask about auto renews
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Verified ReviewerResolved: Unbelievably frustrated
Company resolved the issue.
I was able to get in touch with a representative from Cox’s escalations department at their executive branch. They were extremely helpful and ACTUALLY resolved my issue. I know where to go now with any questions I may have or assistance I may need.
I feel misled and misinformed. My internet was disconnected on me too early. Not once was I asked when do you want your Internet disconnected from your current location nor was I informed of when a disconnection would take place at my current location. I partially work from home.
I need Internet and I am currently without. No one can reinstate it without creating a new account, which would result in a new bill, and I find that unfair because I already paid for my Internet for the month of May, and your company turned it off on me without me agreeing to a specific disconnect date. Your records show that I chose May 22nd as my disconnect date. I did not agree to this in any way, shape, or form.
I was unaware of any disconnect date, therefore I was under the impression that it would disconnect the day I had my installation for my service transfer scheduled. Now, I am going to have to call again, tomorrow, to another department because I was informed that they cannot transfer phone calls to managers (how convenient). I did not create this order by myself online. I was assisted by a representative who never informed me when my Internet would be disconnected.
Also, the Internet package I wanted, showcased an online price of $60 (originally $90-image below)when I informed the representative about the Internet package I wanted and the pricing I saw, they proceeded to tell me I dont have access to Internet pricing. I still went with the package that I wanted and it ended up being $105 all said and done. They made sure to let me know about $100 installation fee associated with my transfer. It seems like no one has any issues charging fees, but helping a customer out is like pulling teeth!
I never once argued pricing or anything, I was happy with what I was getting, but now I am the most frustrated customer because no one seems to know what they are doing. I should not be penalized for the incompetency of other individuals. Your company has now impacted my job.
I NEED this fixed. Very ill-timed.
- No one helps they continuously transfer you to someone else
Preferred solution: Price reduction
User's recommendation: If you can choose a different provider. Do it.
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Verified ReviewerCox Is The Worst Company And Should Be Shut Down By The Government - I Dumped Them
At first, the company seemed okay, until there was a problem. I realized that Cox swindled me by selling defective equipment that even their own techs agreed with when they came to my home.
Cox corporate knew of the problem but would not do anything, so I had the government step in and force them to take care of the issue. I see here that Cox has an 87% unfavorable rating on this site. That should tell you everything you need to know. If you don't have Cox, don't get Cox.
The company cheats its own customers, and is a totally dysfunctional company. Get the attorney general in your state involved. Then they are forced to comply. Also, notice how Cox has been blocked out of advertising during NFL games.
So it advertises around the games but is like the little kid fenced out of the park. That's because, in my opinion, Cox is not worthy. In fact, it is worthless. Go to any other provider but not Cox.
Switch if you have them and do not get them if you don't. Cox sux.
User's recommendation: Never Use Cox Communications
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Verified Reviewer | Winfield, KansasDVR not working properly
- Always down and horrible picture quality
Preferred solution: Apology
User's recommendation: Do not use COX!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Mesa, ArizonaReally disappointed
Coxes offering it a gift card for 250 GB With an Internet plan or higher I signed up a few weeks ago for a 500 GB Internet plan and was never offered to gift card which they are advertising as a promotion to give it to their new customers. That meet those requirements.
I chatted with live chat with five different people. Literally they transferred me one To another nobody seems to be able to correct the problem or at least explain whats going on and why I was not operated. I am very disappointed and I am totally shocked that.
Nobody seems to be able to make this right for me If somebody could please respond to me at my email or my phone number that would great be greatly appreciated. Thank you and have a great rest of your day.
Preferred solution: I would like the gift card that all else is being given that signed up with a Internet service that is 250 GB or more and Is a new customer when I signed up for a 500 GB Internet plan and I am a new customer that began a few weeks ago
User's recommendation: Make sure You know what’s being offered to you as a promotion and what you’re paying for as a service because if not, you might get slighted
Strating an Internet service
User's recommendation: Not sure what to recommend. Try to see if there is another provider.
Resolved: Internet down for 5 days, cox sent ticket to wrong queue and it has been sitting.
Company fixed the issue and I have been provided with apology. Problem was solved through me calling and googling for COX executive phone numbers, calling them, messaging them on LinkedIn, contacting the CEO of their subcontractor, etc.
Once COX sent their subcontractor out to fix the problem they did a fantastic job, working till 2am to get the problem fixed. As a cust
wednesday I called and they said within 72 Business days. Today, Thursday, a supervisor said 7 days!! Cox can't take care of their customers! Their customer service can open a ticket and read notes in a ticket, that's it.
Cox doesn't understand what customer service means nor how to do it! I've been a customer since the 90's and I'm treated as if they could careless about customer retention. I've had no internet for 5 days!
Security cameras not working, hot spot limit hit, no TV, can't pay bills, can't respond to personal business emails, have guests coming tomorrow. COX DOESN'T GIVE A RATS!
User's recommendation: Don't do business with Cox.
Unhappy with service
- Speed
- Service
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Chandler, ArizonaNeed to know how to file a claim against COX.
Preferred solution: I would like the damage to my car repaired and the COX box removed from my property ASAP
They are highway robbery.
Worst internet provider i've ever had!
Cox ineptness
User's recommendation: Get out of doing business with Cox!
Billing
User's recommendation: Get a more affordable cable provider
Service outage
User's recommendation: Don't do it.
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Contact the FCC and Attorney General in your state and file a complaint which forces Cox to address your concerns. They are an awful company but you have rights and can force them to face their own stupidity and incompetence.