Want to log into my account to review latest invoice

I have tried more that 12 times to login. I've changed my password at least 8 times and every time I go back with new password to log in it says invalid
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ID
#3482391 Review #3482391 is a subjective opinion of poster.
Location
Destin, Florida
Cons
  • Customer relations
  • No human help when i need it

Problem with tv sound and picture cutting out

Service person came out all taken care of. Was never pissed as you save. Only thing I would recommend for cox would be to make finding phone number for service more seamless You have too many which is why I ended up on this
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ID
#3481073 Review #3481073 is a subjective opinion of poster.
Location
Chandler, Arizona
Expect an IS THE WORST: Please read this! 1st I told Cox I was taking a break from they're internet service. They made a big fuss about it. (My tech guy said to get Tmobile's internet because it's way faster & it would take cox millions to catch up) 2nd Today (April 8,...
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ID
#3472349 Review #3472349 is a subjective opinion of poster.
Location
Fort Worth, Texas
Pros
  • No resolution for multiple months
Cons
  • I was given high priced channels i never ordered
New Reviewer

David Card was blocked by my bank. Now, I have a new card from the Capital One bank. There was a fraud on my debit card.

I need to get the late fee waived, as fraud was the issue for my auto payment not being approved by my bank.
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ID
#3471923 Review #3471923 is a subjective opinion of poster.
Location
Phoenix, Arizona
Loss
$89
Preferred solution
Please waive the late fee, I want to pay unpaid balance of my account.
New Reviewer

Quiero verificar cuántos Mb tengo d Internet

quiero verificar cuántos Mb tengo de Internet , mi esposo dice q son 150 pero necesito verificarlo, gracias
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ID
#3471526 Review #3471526 is a subjective opinion of poster.
Location
Las Vegas, Nevada

Internet bill

I have qualified for the $30 government payment for my internet bill. I didn't see it used on my bill. Thanks
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ID
#3444418 Review #3444418 is a subjective opinion of poster.
Location
Denver, Colorado

I want to know why my $30 government payment hasn't been used on my account yet.Internet bill

My internet bill. The $30 government payment has not been used on my bill. I qualified and gave you the acceptance number.
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ID
#3436596 Review #3436596 is a subjective opinion of poster.
Location
Wichita, Kansas
New Reviewer

Drop MLB extra innings package

Nothing trying to call . What number ? Thuiugfghhghgyfcfghhvvdddfggyhggfffffffgvvgvvvvvggvvvgggggvvfffff
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ID
#3434106 Review #3434106 is a subjective opinion of poster.
Location
Gainesville, Georgia
New Reviewer

Very unhappy with your so-called customer service.

I need to access my email. My password doesn't work...very difficult since I just returned home from surgery....no customer service to assist me...refused to reset my password.

User's recommendation: Don't expect help from customer service...go elsewhere for service.

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ID
#3423622 Review #3423622 is a subjective opinion of poster.
Location
San Diego, California
Pros
  • No pros
Preferred solution
Let the company propose a solution

Mis-Leading Advertising on Website

My current plan costs $59.99 per month. On the Cox Website it has selected a plan for me which states I would pay $58.99 per month for 2 years with the upgrade to a faster speed. When I called them to upgrade for the 2 years period they tack on $13.99 per month for the faster speed! VERY DECIEVING! It is in the invoice page hidden as the last charge, So not saving a penny but tacking on $13.99 per month!

User's recommendation: STAY CLEAR OF COX OFFERS.

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ID
#3411710 Review #3411710 is a subjective opinion of poster.
Location
Las Vegas, Nevada

HORRIBLE

Wow, I don't have words, make a small change to your account or equipment you will spend months untangling their nest of no customer service to talk to. The new American monopoly with no competition in many areas

User's recommendation: DONT USE THEM, USE ANY OTHER SERVICE EVEN VERIZON 5G.

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ID
#3407594 Review #3407594 is a subjective opinion of poster.
Location
Peoria, Arizona
New Reviewer

Help me discontinue service

I need to discontinue service, unable to do it online because it only offers me the option of moving service to different address- I lost my PIN

User's recommendation: No recommendation.

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1 comment
#2179527

Just don't pay the bill. Let them come and get it.

If you don't owe, don't pay. If you do, then pay.

ID
#3406214 Review #3406214 is a subjective opinion of poster.
Location
La Mesa, California
Service
Cox Communications Internet Service
Cons
  • No human help when i need it
Preferred solution
Help me get disconnected
New Reviewer

I’m not getting help to cancel service

I need to cancel service, can't find me PIN, and was told on chat, that my security answer was wrong. I need help to cancel service- no move- just cancel and Im not getting help.
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ID
#3406196 Review #3406196 is a subjective opinion of poster.
Location
La Mesa, California
Pros
  • It was gone until time to cancel
Preferred solution
Help me cancel service
New Reviewer

Trying to terminate services that was submitted for my mother who passed away!

My mother passed away on 12/16/2021. I called Cox on 12/20/2021 to terminate services. Cox has drafted her account in January and February and I want to AGAIN cancel her service and ask for a refund for January and February of 2022.
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ID
#3378342 Review #3378342 is a subjective opinion of poster.
Location
Mansfield, Texas
Loss
$92
Preferred solution
Apology
New Reviewer

Line hanging too low.

The rep. came out and basically didn't feel it was his concern. It hangs over my driveway too low. Can not get any trucks in and out of my driveway. I have contacted the power company and they are going to see if they can put another pole so the cables can be attached higher. No thanks to Cox or AT&T.
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ID
#3377984 Review #3377984 is a subjective opinion of poster.
Location
Pensacola, Florida
Preferred solution
Let the company propose a solution