Cox Communications Reviews and Complaints
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5
ISSUES RESOLVED
1.5K
TOTAL REVIEWS
$440K
CLAIMED LOSSES
$1.2K
AVG LOSS
210K
PAGE VIEWS
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Cons
- Awful customer service
- Service support
- Fraudulent billing schemes
Pros
- Internet speed
- No resolution
- I am very upset and disguss about cox cable and there
Due to failure to supply reliable Internet connectivity, Cox replaced their network modem 11/23/2019. The new cable modem was reported to be their best made by Panoramic (model CGM4140COM) and suited for the highest standard, DOCSYS 3.1. However, even Cox reports that...
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Review
Pros
- You are stuck with them
Cons
- Awful customer service
Reason of review
Poor customer service
Loss
$106
Preferred solution
Deliver product or service ordered
Tags
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I started out with the low income internet, as I was a student and single mother working only as a federal work study! Christmas was coming around and I wanted to cut some bills. The internet was one of the bills I had chosen to cut off. I called Cox and explained to...
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Review
Service
Cox Communications Internet Service
Pros
- Easy online payments
Cons
- Not honest
- Price gouging
- Does not care about consumers
Reason of review
I feel like I was swindled and am having a hard time keeping up with payments!
Loss
$11
Preferred solution
Low income internet restored!!!
Cox communications-reward card woes
Since August to November, communicated many times with Cox regarding the $50 Dollars prepaid rewards card, finally received by December 6, 2019- follows instruction to activation process, found out this prepaid reward card has " ZERO" balance, the same day (12-06-19) calling cox reward center regarding this issues- representative hang up my call several times, it's like a zero balance reward card is a BEST REWARD FOR CUSTOMER, instead of $50 dollars. if COX communication-can not honor or afford the promotion / rewards, let customers know about,,,, no one will bother to apply for it .....
Review
Service
Cox Communications Internet Service
Cons
- To have pricing promises made but not honored
Reason of review
Not as described/ advertised
Loss
$50
Preferred solution
Let the company propose a solution
Find other provider | Cox Communications review from Avondale, Arizona
had cox t.v. years ago.telephone has not worked for months,can only use cell phone. if you have cox home phone.911 you can not call.It is Endangerment,cox can not provide phone service. I went cox office,think only temp employees
Review
Service
Cox Communications Phone Service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I have all of my services with Cox ( internet, TV, Phone, security ) unfortunately, because they are the only company that can provide all 4 services based on where we are located because we live in a newer housing addition, and for this we have paid a hefty price. The...
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Review
Pros
- All 4 services on one bill
Cons
- Poor service
Reason of review
Bad quality
Preferred solution
Price reduction
Tags
Avoid cox cable !!!! All advertising is bs, they do not care once you sign up. Do not!!! Do auto pay!They will not refund your money, just give you credit and still over charge you for there services. | Cox Communications review
Customer service, will not help you. Even when they over charged your account. Do not get cox cable total wasn’t of your time.
Review
Service
Cox Communications Customer Care
Reason of review
Problems with payment
Loss
$481
Preferred solution
Price reduction
Cox is the worst Internet provider; they hire some of the dumbest people I've ever encountered. Cox has been hacking my Internet for the past year...They must be working with the evil CIA because my Internet crashes every time I try to expose truth about how corrupt...
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Review
Service
Cox Communications Internet Service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYour remote will cease functioning when batteries reach 1.5 volts, still considered charged by all standards, but unable to sustain communicarion with your TV. You must use batteries above 1.5 volts. | Cox Communications review
typical new batteries are 1.6 volts, so your range and longevity are small.
Review
Reason of review
Access/ activation issues
Preferred solution
Let the company propose a solution
Cox has left me hanging without an internet connection for nearly a week and outright lied to me about sending a special tech to fix it. When my connection failed on a Wednesday, they couldn’t get a technician to inspect it until Friday, and when he finally came, he...
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Review
Service
Cox Communications Internet Service
Pros
- Internet when it still worked
- Internet speed
- Strong wifi
Cons
- Monopoly
- Lack of communication from customer service
- Lack of good people skills
Nt cox phone service | Cox Communications review from Avondale, Arizona
cox wanted me to change their equipment. now does not work.
Review
Service
Cox Communications Home Phone Service
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Do you have a tin foil hat as well?