Cox Communications Reviews and Complaints
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5
ISSUES RESOLVED
1.5K
TOTAL REVIEWS
$440K
CLAIMED LOSSES
$1.2K
AVG LOSS
210K
PAGE VIEWS
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Cons
- Awful customer service
- Service support
- Fraudulent billing schemes
Pros
- Internet speed
- No resolution
- I am very upset and disguss about cox cable and there
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- Latest review first
- Most helpful reviews first
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Cox Communications in La Mesa, California - Worst customer service ever
Their kept me on the phone ,trying to reboot my router with out activate my account.
1 comment
Review
Service
Cox Communications Internet Service
Reason of review
Poor customer service
Cox Communications - Cox Self Install Kits Are Defective
Multiple customers can get their wireless self install kits to work... The Contour Remote that is packaged in the kit...is refurbished product. Cox ships it to customers without removing the micro- code from the last customer. The remote will not "pair or synch with the wireless modem.... Cox installation guide fails to tell the customer to punch into the Contour remote the code "981". This code removes the existing micro- code allowing it to "pair and synch." I had 4 Cox tech reps come out and all of them told me to go to the Cox Store. The Cox Store self install kits have the same problem. I finally called Corporate Office to report the defect
Review
Pros
- Excellent field support
Reason of review
Bad quality
Loss
$200
Preferred solution
Update the self installation brochure with the code 981
Tags
Cox Communications - Racist company refused to serve my mother
She asked for cable to be hooked up and asked kindly to add every spanish channel and they supposedly were gonna hook it up on saturday but never showed up! The person who was supposed to connect it said no one was home which was a straight up lie cause i was there too. They said they were "sorry" and would come within a day or two.... Nothing. They are sorry, not the way of apologies either
Review
Product
Cable
Pros
- No resolution
Reason of review
Poor customer service
Cox Communications - Have not received any visa rewards cards for my promotions
Account number 23811 717-061-and acct #9238 103-774-4911??? I now have a new account number which also comes with a Visa card +238-119-264-2206 I pay a lot of money for my service each month I pay my bill on time I deserve to get what I was told by the representative now I spoke to customer service on the day they installed my new account which was a couple of days ago and they gave me these account numbers again I will send them through and I hope to receive my Visa cards if there's anything you can do please email me at Lita at yahoo.com
Review
Pros
- Last agent was
- Special prices
- Love my service but need to stick to what they say
Cons
- Breach of contract
- Need to stick to promotion
Reason of review
Not as described/ advertised
Loss
$500
Preferred solution
Full refund
Tags
Cox Communications in Mission Viejo, California - Poor Service
When i go to use my TV I receive a no signal message. I have to call customer service to get it rebooted. I'm fed up with the poor service. I went to can my account and they want to charge me a penalty...I've been paying for something that hasn't work right since they installed it and they what to charge me a penalty??
Review
Service
Cox Communications Tv Service
Cons
- Network unrealiability
Reason of review
Poor customer service
Loss
$400
Preferred solution
Full refund
Tags
Cox Communications - Great Customer Service
Sheena Gholston, Chicago,Illinois a 3rd party agent for Cox Cable sells and Dawn from Phoniex, Arizona a collection agent gave me the most awesome experience in my life. Their customer service was so great that I will be using Cox Cable forever. I will tell everyone how these two ladies made an extraordinary experience for me. Please let them know they are great employee but most of all wonderful people.
Review
Service
Cox Communications Bundle
Pros
- Great customer service
Cons
- Nothing really
Reason of review
Good customer service
Cox Communications in Fort Lauderdale, Florida - Need that your company pay to me
I worked for your s company and at this moment I have not got pay
Review
Cox Communications - Worst company ever
They charged me for an unreturned cable when it was already there in my dorm before moving in. It's not fair that I have to pay because everyone else has a cox cable in their rooms so what the *** they are the worsttttt ever dont get cox please
Review
Pros
- You are stuck with them
- Will never use them again
Cons
- Scam artist
Reason of review
Problems with payment
Loss
$82
Preferred solution
Full refund
Cox Communications in Gainesville, Florida - Worst company ever
They charged me for an unreturned cable when it was already there in my dorm before moving in. they are the worsttttt ever dont get cox please
Review
After spending almost an hour on the phone with two representatives (one was a supervisor) he said they would have to schedule a tech to come out on Saturday from 1 to 3 pm. I said waiting over 40 hour was unexceptionable and I would call the next day to complain with...
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Review
Pros
- When a service tech comes
Cons
- Much too long a wait for repair service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
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TOOK MY KIDS HALLOWEEN COSTUME MONIES OFF MY CARD!!!!!ONLY 21.63?? SAID THEY WERE GIVING IT BACK THEN WENT IN AND GAVE ME A CREDIT AGAIN BUT SAID REFUND DENIED DUE TO CURRENT BILL NOW MY KID IS CRYING SHAME