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I received an email last month stating that my service address had changed. I immediately called Cox and stated that my service address had not changed. And, I knew nothing of such actions and that the problem had come from the clear sky. Now, at present, I received...
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1.5
I didn't like
  • Simple problem could not be solved by cox agents
#1409115
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I have been a customer for years as they are the only cable company in my area. I paid a bill online before my regular due date October 27th ,2018 and didn’t enter a number right- which was my fault and they ended up rejecting the payment. November comes and I get two...
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1.1
#1407553
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Cox Communications - Cox cable and internet

Cox is the worst in ALL ways!!
1.2
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#1406442
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Cox Communications - Visa reward card

I was promised a 200.00 visa card with my service have yet recieved it i have called 4 times no help at all
#1404553
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Cox Communications - Can't get service turned back on!

My service was cut off on Wednesday paid the bill Friday. Service is still not on. Customer service tells a different story everytime. We're going to switch to Direct.
2.7
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Billing Practices
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
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Style and Design
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#1402482
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I have been on the phone with Cox's loyalty department for over an hour. The gentleman that I was speaking with didn't get my service charges decreased, in fact it was the opposite, Instead of my bill being $179.84, he was saying it would be $235.00. It doesn't make...
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1.0
#1397806
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Cox Communications - Cox Discussing

They should have a package for customers that have been loyal to them for YEARS. But their worried a making their pockets fuller. And don't be a day late, they love the late charge. They SUCK!
1.0
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#1393558
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Cox Communications - Horrible internet and cable

Internet shuts off all the time cable freezes up premium channels i pay for always freeze or not have a signal but yiur service is garbage
1.1
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1393515
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I moved to a new apartment located at 3539 S. George Mason Dr. I was told Ana Romero was the rep for Cox cable and I contacted her to set up an appointment for installation. I asked for a list of the available service and equipment. She emailed the alternatives and I...
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#1393313
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I just like to take the time out of my day to write this letter because I received outstanding service and knowledge of products from by Universo home tech by the name of LEIF YORGASON this guy was great and very knowledgeable about products offered through Cox I had...
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5.0
#1392989
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