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Cox Communications in La Mesa, California - Worst customer service ever

1.0
Details
Their kept me on the phone ,trying to reboot my router with out activate my account.
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1 comment
Anonymous
#1769439

TOOK MY KIDS HALLOWEEN COSTUME MONIES OFF MY CARD!!!!!ONLY 21.63?? SAID THEY WERE GIVING IT BACK THEN WENT IN AND GAVE ME A CREDIT AGAIN BUT SAID REFUND DENIED DUE TO CURRENT BILL NOW MY KID IS CRYING SHAME

Review
#1691307 Review #1691307 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Reason of review
Poor customer service

Cox Communications - Cox Self Install Kits Are Defective

2.6
Details
Multiple customers can get their wireless self install kits to work... The Contour Remote that is packaged in the kit...is refurbished product. Cox ships it to customers without removing the micro- code from the last customer. The remote will not "pair or synch with the wireless modem.... Cox installation guide fails to tell the customer to punch into the Contour remote the code "981". This code removes the existing micro- code allowing it to "pair and synch." I had 4 Cox tech reps come out and all of them told me to go to the Cox Store. The Cox Store self install kits have the same problem. I finally called Corporate Office to report the defect
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Review
#1685900 Review #1685900 is a subjective opinion of poster.
Pros
  • Excellent field support
Reason of review
Bad quality
Loss
$200
Preferred solution
Update the self installation brochure with the code 981
Tags
  • Self Install Kit Defect

Cox Communications - Racist company refused to serve my mother

1.0
Details
She asked for cable to be hooked up and asked kindly to add every spanish channel and they supposedly were gonna hook it up on saturday but never showed up! The person who was supposed to connect it said no one was home which was a straight up lie cause i was there too. They said they were "sorry" and would come within a day or two.... Nothing. They are sorry, not the way of apologies either
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Review
#1679096 Review #1679096 is a subjective opinion of poster.
Product
Cable
Pros
  • No resolution
Reason of review
Poor customer service

Cox Communications - Have not received any visa rewards cards for my promotions

5.0
Details
Account number 23811 717-061-and acct #9238 103-774-4911??? I now have a new account number which also comes with a Visa card +238-119-264-2206 I pay a lot of money for my service each month I pay my bill on time I deserve to get what I was told by the representative now I spoke to customer service on the day they installed my new account which was a couple of days ago and they gave me these account numbers again I will send them through and I hope to receive my Visa cards if there's anything you can do please email me at Lita at yahoo.com
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Review
#1675065 Review #1675065 is a subjective opinion of poster.
Pros
  • Last agent was
  • Special prices
  • Love my service but need to stick to what they say
Cons
  • Breach of contract
  • Need to stick to promotion
Reason of review
Not as described/ advertised
Loss
$500
Preferred solution
Full refund
Tags
  • Cox Visa Card

Cox Communications in Mission Viejo, California - Poor Service

1.0
Details
When i go to use my TV I receive a no signal message. I have to call customer service to get it rebooted. I'm fed up with the poor service. I went to can my account and they want to charge me a penalty...I've been paying for something that hasn't work right since they installed it and they what to charge me a penalty??
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Review
#1671660 Review #1671660 is a subjective opinion of poster.
Service
Cox Communications Tv Service
Cons
  • Network unrealiability
Reason of review
Poor customer service
Loss
$400
Preferred solution
Full refund
Tags
  • Poor Technical Support

Cox Communications - Great Customer Service

3.6
Details
Sheena Gholston, Chicago,Illinois a 3rd party agent for Cox Cable sells and Dawn from Phoniex, Arizona a collection agent gave me the most awesome experience in my life. Their customer service was so great that I will be using Cox Cable forever. I will tell everyone how these two ladies made an extraordinary experience for me. Please let them know they are great employee but most of all wonderful people.
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Review
#1670275 Review #1670275 is a subjective opinion of poster.
Service
Cox Communications Bundle
Pros
  • Great customer service
Cons
  • Nothing really
Reason of review
Good customer service

Cox Communications in Fort Lauderdale, Florida - Need that your company pay to me

I worked for your s company and at this moment I have not got pay
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Review
#1668923 Review #1668923 is a subjective opinion of poster.

Cox Communications - Worst company ever

They charged me for an unreturned cable when it was already there in my dorm before moving in. It's not fair that I have to pay because everyone else has a cox cable in their rooms so what the *** they are the worsttttt ever dont get cox please
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Review
#1659173 Review #1659173 is a subjective opinion of poster.
Pros
  • You are stuck with them
  • Will never use them again
Cons
  • Scam artist
Reason of review
Problems with payment
Loss
$82
Preferred solution
Full refund

Cox Communications in Gainesville, Florida - Worst company ever

1.0
Details
They charged me for an unreturned cable when it was already there in my dorm before moving in. they are the worsttttt ever dont get cox please
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Review
#1659170 Review #1659170 is a subjective opinion of poster.
2.2
Details
After spending almost an hour on the phone with two representatives (one was a supervisor) he said they would have to schedule a tech to come out on Saturday from 1 to 3 pm. I said waiting over 40 hour was unexceptionable and I would call the next day to complain with...
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Review
#1659030 Review #1659030 is a subjective opinion of poster.
Pros
  • When a service tech comes
Cons
  • Much too long a wait for repair service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution