Cox Communications
Reviews and Complaints

Called Cox customer service to tell them I just started getting a sports package I did not sign up for. After jumping through all the hoops to get to a customer service agent I ended up with a person who I could not understand who was outside America.

As he was going through my account I was advised that my bill was going up, nothing about the Center Ice package that I didn't sign up for. I then asked for a person in America to speak to and was told that was not possible. Then I asked for a supervisor and was advised he was trained in these matters. That was 30 minutes wasted.

I checked on line for other Cox telephone numbers and tried another also taking me outside America and another person hard to understand who advised me they had been trained for one year to handle these matters. That person transfered me to a supervisor who after some time and a scripted discussion advised me my bill was going up and there was nothing that could be done. I was also advised that if I wished to speak to someone in America I would have to go to a Cox store to do so.

All this was over one hour with nothing resolved. Cox could care less about customer loyalty, That Is Fact!

I am extremely dissatisfied with Communications Customer Service and the recent changes to my service and billing. I have been a loyal Cox customer, subscribing to your TV, internet, and phone bundle.
On June 11, 2024, I received an email informing me that my monthly bill would increase from $257.73 to $282.73, effectively ending a $25 promotional discount.

In response, I took advantage of an email offer to maintain my current service package at a reduced rate of $248.70 per month, including a $25 discount for the next two years. I confirmed this order on June 13th and received an order confirmation.
On June 19th, I was surprised to receive an unsolicited package containing a new modem. My existing modem was functioning perfectly and did not require replacement.
The following day, June 20th, I discovered that my landline phone service was no longer working. After contacting Cox and speaking to four different representatives, I was informed that my phone line had been disconnected and was subsequently reconnected.

None of the four agents mentioned any changes to my billing or pricing.
On June 21st, I received yet another email, this time informing me that my new monthly bill would be $289.12. This represented a staggering increase of $41.58 from the agreed-upon price of $248.70.
Today, June 24th, I have spent several frustrating hours attempting to resolve this issue with Cox customer service representatives. However, I have yet to receive a clear explanation for the sudden and significant price hike. The agents I have spoken to have provided conflicting information, mentioning the new modem, the expired promotion, and various other irrelevant details.

No one has been able to explain how the agreed-upon price of $248.70, which includes a $25 discount, could increase to $289.12 within two weeks.
I understand that Cox may hold a monopoly on high-speed internet in my area, and therefore they brazenly raise prices and behave disgustingly.

However, I believe that the company's recent actions are not only unprofessional but also unethical. I am deeply disappointed with the lack of clarity, transparency, and customer service I have experienced.

We have optical fiber and our service is glitchy and freezes a lot. We've had to reset the modem so many times, and it helps for a bit before it starts freezing up again.

When we call in, we're told everything looks good on their end so it must be something we are doing. Our bill went up, so I called because we have a $10 charge for additional services but it's showing up on our bill twice and the customer service representative thinks it's funny to laugh when I ask about it. We have unlimited data because my kids stream and game, which costs $50 a month, but if I remove the unlimited plan, it lowers my bill $60.

However, the customer service representative argues with me and tells me I'm seeing it wrong. They have a mile-long list of promotions trying to bring people in, but absolutely nothing for existing customers.

Absolute garbage.

I moved out of my last apartment on May 30, but then got billed for June and July. My accounts been closed, but my card got auto-billed regardless, and Ive now called about 5 times (separate days, each call a long obnoxious experience of being passed like a hot potato to various departments, having to re-explain my issue to each new person) several official requests for refunds of my stolen money submitted all subsequently denied by management with no satisfactory explanation, prompting a new call.

Cox literally just billed me for months I was no longer living there, the internet box UNPLUGGED stole my money and refuses to refund me. Insult to injury, I get an exhausting frustrating runaround every time I try to address it.

I will be filing a complaint with the Better Business Bureau.

There have been constant outages (3 significant) in under 2 months, and the only thing they can offer is a tech to come out in 3 days. The first significant outage, which they kept telling was not an outage, was indeed an outage.

I work from home, and that was a day of lost wages. A week later, another outage occurred. I lost four days of work until the tech finally arrived, only to find out that a contracted Cox tech had come and tampered with the cables, compromising my service. Now, it's less than a month and a half later, and my service (as well as my neighbor's service) is out again.

However, we don't qualify as an outage because we aren't numerous enough, leading to another minimum of 3 days of lost wages until a tech comes out.

Trying to get technical help with Cox is useless. This is a garbage company.

I am writing to express my deep dissatisfaction with the service I have received through your customer support chat system. I have encountered several issues that have significantly impacted my experience as a customer, and I believe these need to be addressed promptly.

Firstly, the wait times on your chat system are unacceptably long. On multiple occasions, I have had to wait extended periods for responses. It often feels as though the representative is handling multiple chats simultaneously, as it can take up to five minutes or more to receive a response to a single sentence. This lack of prompt attention is frustrating and unacceptable.

It appears that these delays and inefficiencies may be intentional, as it often feels like we are being made to wait on purpose. This is highly unprofessional and does not reflect well on Cox Communications.

Your communication sucks, Cox. Dealing with Cox is a massive pain in my *** And the realization that im spending money every month for this *** service from Cox?

That is hard to swallow! I mean im *** each month just trying to get by, last thing I need is frequent Internet outages. I would love to insert myself into one of their corporate meetings just to see what these clowns do on a daily basis. I'm trying to think of something positive to say, but this service just blows.

I guess Cox might think I'm just being a jerk..."Off with their heads!" I say. Don't even bother trying to contact their customer service, the process is just too damn long and hard. Don't you just see, man? It's reasons like this that you have such bad reviews.

Come up with some better solutions for consumer problems.

Maybe erect some more 5G towers or something idk. I will be contacting the BBB to request consumers get Protection against corrupt companies like Cox, but until then I guess we're all just getting shafted

I'm not actually a Cox customer - Thank God! In the last three months, I've been receiving my sister's, my parents', and the gentleman who bought my last home five years ago, bills to my email account.

At the bottom of the bill, it states, 'If you received this email in error, please contact Cox at 800-234-****.' I did just that, spending 15 minutes with two lovely and very customer-oriented individuals who told me there's nothing that can be done. They went on to tell me the listed account holder would have to have provided my email address for me to receive their bill and only they can remove it. Interestingly enough, those individuals haven't been receiving their monthly bill.

Way to go, Cox. I see nothing has changed since I chose a new provider five years ago.

I came to cox hoping to find a good AND BETTER SERVICE AND PROFESSIONAL COMPANY..MY HUGE MISTAKE..COX MADE SO MANY ERRORS AND AS USUAL APOLOGIES AFTER APOLOGY.FROM SO MANY MANAGERS SPECIAL SUPPORT MANGER SO ON SO FORTH.. ON THE 1ST OF AUGUST THEY SHOWED ONCE AGAIN.

ITS THIER WAY OR NONE AT ALL.. CAME IN THE STORE TO CANCEL MY INTERNET.. AND NO SHOCK OR SURPRISE TOLD ME MY MOBILE SERVICE WILL BE DISCONNECTED IF I DID.. THE PLACE WE MOVED IN TO PROVIDES COX INTERNET WITH YOUR RENT...

THEY NEVER ASKED OR TOLD ME ABOUT THIS.. SAME AS NORMAL DON'T TELL YOU., IT'S YOUR JOB TO QUESS.. DON'T ASK CUSTOMER it customers job to do theirs..

don't need cox or reply from cox show disrespect and unethical unprofessional service or content. don't get another chance..

We came to cox hoping to find a better and more professional company then who we had.. worse mistake..

the surmounting number of errors and not being forthcoming led me to unwittingly attempts to fix it.. the response and reply I received from manager and special support manger and above., the numerous apologies and unacceptable lack of knowledge and accountability.basic sums up to IT is cox way or nothing.. my final day was on the 1st of August came in the store..to cancel my Internet and then told if I do it will cancel my mobile service.. mind you the place we just moved to.

Provide cox Internet with your rent..

never asked..just normal game and attitude and way they handled new customers and many more others..now I get continuing emails from cox about a bill for service i dont .. cox way 101