Cox Communications
Reviews and Complaints
Reviews Chart
$550K
CLAIMED LOSSES
1.5K
TOTAL REVIEWS
220K
PAGE VIEWS
8
ISSUES RESOLVED
Resolved: *** virtual 200 reward has been sent to email
Update by user Sep 04
Paid my outstanding bill for the 2 months I refused to pay.
Update by user Sep 04
Filed with BBB cox responded with false truths and in the end wiped my bill clean almost 500$ and I signed up for internet with no deposit !! Anyone who had same issue with being lied to about reward benefit for cox should file case with BBB and at worst you'll be another victim complaining about their misleading deals GL
Original review posted by user Aug 05
Never got first one. Second one didn't show up in 72 hrs like *** said it would pieces of *** they are must be in buisinessnwith trump User's recommendation: tell them to do off.
Resolved
ID
Product
Cox Communications Prepaid Card
Cons
- Everything about them
Loss
$200
Preferred solution
Full refund
Price is too high. Poor support.
Cox has the worst tech support. On hold for 20 minutes, then I was told no one was available and the connection was terminated. Tried online chat, I asked a very simple question. Can you send a single to my router to determine if there is an outage or my router has a problem, the answer was we cannot do that, it was pitiful trying to chat with someone reading off of a queue card. I asked to speak to a network engineer. No help there either. They offered to have someone come out in a week. I told them no.
User's recommendation: Research ALL options.
ID
Location
Portsmouth, Virginia
Poor customer service
I waited over one hour while texting Cox, their recommended means of communication for a problem. All information requested was furnished by me but at over the hour I was exhausted. I let Louis know I was leaving This is very unprofessional for any business, especially one in communications. I have been with them for years. The last time I had an issue I was on hold forever waiting for an in house transfer call. I was just sent to a dead end. Guess it is time to move on to another carrier.
User's recommendation: BE CAREFUL.
ID
Location
Glendale, Arizona
Bad service, bad customer service
Over all bad experience, my instill was done incorrectly, my modem was bad then finally bit the dust, had service people out 3times this mo, then was charged 100. 00 on my bill for a service call that wasn't my fault, all the trouble I have been having is due to the mistakes Cox made, had a 100.00 credit on my account due to all the trouble, then Cox adds the 100.00 service call to my bill, which just took the credit, when I tried to explain that I shouldn't have had a service call charge, I was just blown off, their excuse was you had 100.00 credit to take care of the service charge, a service charge I should have never had, so I am left paying that service charge with my credit.
User's recommendation: Don't believe a word they say, and if you can get any other service provider besides cox.
ID
Service
Cox Communications Modem Installation
Pros
- Will never use them again
Cons
- Monopoly practice
- Inefficient lack of empathy
- Inefficient
Loss
$10000
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I have been a Cox customer for over 10 years. Unfortunately, there are no other alternatives but Verizon Fios is working on coming to our area. We have had issues with the cable service and had 4 technicians come to try and fix the problem but at the end, the only to...
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ID
Service
Cox Communications Contour Tv Package
Pros
- When it works
- Cox was our only choice until now
Cons
- Unhelpfulness
- Defrauds customer with unannounced surcharges
- Non-responsive tier 2 techs
Loss
$33
Preferred solution
For Cox to honor the agreement I had about keeping the promotional package price for 2 years; as suggested initially by their own rep and that I agreed upon, a year ago!
NBA TV Blackout
I was super excited to watch the Thunder scrimmage the Celtics on NBA TV today. I took the afternoon off of work, got some snacks, and set up on the couch only to find that the game was blacked out. It's not on TV in OKC at all, and now I've got to watch the game on my phone. This sucks. What a terrible policy. I should have stayed at work. I can understand blacking out the game if it's on local tv, or a home game that tickets are available, but neither of these apply. It seems to me that with the restart of the league, you'd want to make the games as accessible as possible. Please do what you can to correct this for future games.
ID
Preferred solution
Deliver product or service ordered
I have a miscellaneous utility note on my credit report and I'm not familiar with this!
I noticed Cox Communication on my credit report it states miscellaneous utilities
User's recommendation: I'm not just trying to resolve this issue I don't have Cox Cable!
ID
Location
Oklahoma City, Oklahoma
With all the choices for communication services in competition of each other I have discovered all have hidden fees especially when they add in home telephone service...911 FCC state maintaining the lines etc. They all do it. Transfer that landline number to a prepaid...
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ID
Pros
- People on the phone are very nice
Cons
- Any of this
Preferred solution
Help people save money
Billing
you have some of the most rudest people working for you, i have had a problem with my bill for the last few years and im done with it!!!!! No one there has any heart all, all you want is money, You charge WWWAAAYYYY!!!!!! to much for service so i have deceide to find another cable company, i will take great pride in telling everyone how HEARTLESS your company is. What im really tired of is being hung up on, where do you find these people to work for you at??????????????????????????????????????????????????????
User's recommendation: hire people with some kind of a heart.
ID
Location
Las Vegas, Nevada
Loss
$50
Preferred solution
Price reduction
Loss of channels
Cox just shut off some of my channels, and I was told by tech support I would have to pay $78.00 to get those three channels back...that is price gouging. I am elderly and disabled and $78.00 buys my food. Shame in Cox. My daughter helped me get a streaming service and I get hundreds of channel for free.
User's recommendation: Go to streaming thier channels. You get more channels for less.
ID
Location
Phoenix, Arizona
Service
Cox Communications Internet Service
Pros
- Will never use them again
Cons
- Lies from customer service
- Intermittent connection
- I did not like that no one would communicate with me from cox
Loss
$15
Preferred solution
Restore my channels.
Wrong information
I went to the cox office in Williamsburg, Virginia to return cables boxes the sign on the door said Reopen on the 7,8 of July and no one is there. No one answered the phone today also .What is the problem?
ID
Location
Berkeley, Virginia
Pros
- Internet speed
Cons
- Quality of service
Excess wires
Need supervisor to come to location in order to discuss removing excessive Cox cable on townhouses. When new service is required, old cable is left and new cable is added. We want all Cox cable not hooked up to Cox service removed.
ID
Location
Niceville, Florida
I have been without internet service 8 times since 6/10/2022, amounting to approximately 20 hours without service. I have spent over 15 hours with tech support. I have been told repeatedly that there was no outage in my area in spite of the fact that I have several...
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ID
Location
Escondido, California
Service
Cox Communications Internet Service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCOX blocks the HONEST 'One America Channel !
There is absolutely 110% NO DOUBT about it: FOX NEWS IS THE (FAKE NEWS) channel. The ONE AND ONLY NON- FAKE NEWS channel is: (ONE AMERICA NEWS) No matter the new is BAD or GOOD 'OAN' ALWAYS TELLS IT LIKE IT IS! NO LIES! Most Cox and other cable companies don't even allow ONE AMERICA NEWS but one of the SATELLITE providers like..........(DIRECTV ~ ATT) PROUDLY and GLADLY ALLOWS OAN. Try it, you'll NEVER go back to those FAKE NEWS CHANNELS AGAIN! Be a PROUD American and watch One American News!
User's recommendation: Ask Cox to ADD One America News (OAN) Channel, or get a Provider who DOES have IAN!
2 comments
ID
Pros
- Fast internet
Cons
- Cox does not have one america news
Preferred solution
Let the company propose a solution
Billing me for services not provided
Youve been billing me 54.99 for 2 months now for internet service that I dont have. I want my card credited back immediately. Thats actually stealing when you take someones money and arent providing any service at all
1 comment
ID
Location
Boston, Massachusetts
Loss
$160
Preferred solution
Full refund
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Because Fox doesn't report the news the way you want to hear it doesn't make them "fake news". If you want to make a point, supply hard evidence proving it!
Just Confirming this Truth!