
Cox Communications
Reviews and Complaints
Cox Communications Reviews
It is very difficult to get anyone on the phone, as this company wants everyone to go online
User's recommendation: Call centers currently closed at 6:30 pm phx time. Oh my goodness.
Need to have downed wires off my house
- Manager didnt resolve issue or try helping
- People wasting my time
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Verified Reviewer New ReviewerCox Mishandling ACP applicants
User's recommendation: COX has lousy customer service.
- It is internet
Cable box is off
Continuing long periods of no service.
User's recommendation: Beware of continuing long periods of no service.
Poor Phone Service From The Get-Go. If I Don't Get I'm Going To Go
- Nice customer service people in general
- Questionable competencies
- Tries to blame the customer unless held accountable
- Creates problems and the cannot fix them
Canceled
User's recommendation: BECAREFUL.
- There are no pros
- Internet performance
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Verified Reviewer New ReviewerMy bill almost doubled!
User's recommendation: Read the fine print.
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Verified Reviewer New ReviewerContour
User's recommendation: DOn't get this service.
Transfer service to a new address
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Verified Reviewer New ReviewerI want my bill paid now
Past due
Past due bill
User's recommendation: Send bill on time to my house.
Corrupt
User's recommendation: Go with any other internet provider.
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Verified Reviewer New ReviewerInternet problems. Internet goes on and off
User's recommendation: Find an alternative to Coc.
- There is no good competition
- Service sucks
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Contact the Attorney General's office and file a complaint. The AG has the teeth needed to force Cox to remedy the situation in a professional, ethical way. My experience has been when you go above the company and force it to answer to Legal, you get the results assuming your claim is legitimate.