Kari P Eih

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Denver, Colorado

Completely unprofessional

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

On 10/13/23 I initiated the process to transfer my phone number from Cox Mobile as I moved out of state and there is poor coverage here. I previously cancelled my internet on 10/6/23 and have no concerns with internet, only mobile.

After many phone calls with both just myself and also myself and the new carrier employee while in store the task was not completed. On 10/22/23 I went to the new carrier store for a conference call with cox to get my number transferred. Cox then immediately cancelled my service instead of waiting for number to transferred thereby being the only carrier in two decades and eleven states to lose my number. I called 10/23/23 and was on the phone for four hours with mainly Supervisor Walter who said he could reinstate my number with a new account which turned into new internet as well even though they dont provide service in my area.

The costs would be over $100 and I questioned why they are charging me for their error. Walter said he would try to contact billing, left me on hold for 15min then hung up and when I tried to reconnect, offices were closed. This is after I gave him all of my personal info to create a new account. I was then billed $37 to a card that is not on autopay nor did I give a verbal to charge the card with that number.

On 10/24/23 I called and no one could tell me why I was charged (I gave confirmation number) nor if I have an active account.

Many calls and chats after that and Im still in the same boat. I have just moved and just started a new job and no one can get ahold of methis is so disruptive and their responses are truly unprofessional in every way.

View full review

User's recommendation: Choose someone else

1 comment
Guest

Contact the FCC and Attorney General in your state and file a complaint which forces Cox to address your concerns. They are an awful company but you have rights and can force them to face their own stupidity and incompetence.

Zachary W Dfm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Misleading contracts

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

We signed a 3 year business internet and phone contract with Cox 3.5 years ago. When the 3 years was up, we told Cox we might be moving office locations or working remotely from home, so we told them we did not want to renew or sign a new contract.

They said ok, let us know when you have a decision.

Well, no one told us that when the contract expires, it auto renews for 12 months. So we told Cox we are leaving our office space and moving to 100% remote, no commercial office, but Cox will not let us cancel the policy. They want to connect the full 12 months even though we moved out of our space. At $430/mo that is a lot of money for no service provided

On top of that, they will not let us officially cancel the contract until 30 days within the end of the 12 month period.

If we forget to do so, they renew us for another 12 months. Complete Robbery and zero customer service from top to bottom.

This is what happens when companies have a monopoly. They do not care about the small business or individual and get away with horrible terms and service.

View full review
Loss:
$2586

Preferred solution: Price reduction

User's recommendation: Find any alternative option, and ask about auto renews

Resolved
Gabrielle F Vvb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Unbelievably frustrated

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Cox Communications - Unbelievably frustrated
Updated by user Jun 25, 2023

Company resolved the issue.

Updated by user Jun 25, 2023

I was able to get in touch with a representative from Cox’s escalations department at their executive branch. They were extremely helpful and ACTUALLY resolved my issue. I know where to go now with any questions I may have or assistance I may need.

Original review May 26, 2023
I dont know who can help because everyone I talk to tells me that Ive reach the right person. However, I have called 7 times in regards to transferring my service, and I still do not have a resolution.

I feel misled and misinformed. My internet was disconnected on me too early. Not once was I asked when do you want your Internet disconnected from your current location nor was I informed of when a disconnection would take place at my current location. I partially work from home.

I need Internet and I am currently without. No one can reinstate it without creating a new account, which would result in a new bill, and I find that unfair because I already paid for my Internet for the month of May, and your company turned it off on me without me agreeing to a specific disconnect date. Your records show that I chose May 22nd as my disconnect date. I did not agree to this in any way, shape, or form.

I was unaware of any disconnect date, therefore I was under the impression that it would disconnect the day I had my installation for my service transfer scheduled. Now, I am going to have to call again, tomorrow, to another department because I was informed that they cannot transfer phone calls to managers (how convenient). I did not create this order by myself online. I was assisted by a representative who never informed me when my Internet would be disconnected.

Also, the Internet package I wanted, showcased an online price of $60 (originally $90-image below)when I informed the representative about the Internet package I wanted and the pricing I saw, they proceeded to tell me I dont have access to Internet pricing. I still went with the package that I wanted and it ended up being $105 all said and done. They made sure to let me know about $100 installation fee associated with my transfer. It seems like no one has any issues charging fees, but helping a customer out is like pulling teeth!

I never once argued pricing or anything, I was happy with what I was getting, but now I am the most frustrated customer because no one seems to know what they are doing. I should not be penalized for the incompetency of other individuals. Your company has now impacted my job.

I NEED this fixed. Very ill-timed.
View full review
Cons:
  • No one helps they continuously transfer you to someone else

Preferred solution: Price reduction

User's recommendation: If you can choose a different provider. Do it.

2 comments
Diania Nky

The company is a total sham and should be shut down. Complain to the FCC and Attorney General in your state. Cox will be forced to reply to them.

Guest
reply icon Replying to comment of Diania Nky

Cox is just awful!

View more comments (1)
Diania Nky

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cox Is The Worst Company And Should Be Shut Down By The Government - I Dumped Them

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

At first, the company seemed okay, until there was a problem. I realized that Cox swindled me by selling defective equipment that even their own techs agreed with when they came to my home.

Cox corporate knew of the problem but would not do anything, so I had the government step in and force them to take care of the issue. I see here that Cox has an 87% unfavorable rating on this site. That should tell you everything you need to know. If you don't have Cox, don't get Cox.

The company cheats its own customers, and is a totally dysfunctional company. Get the attorney general in your state involved. Then they are forced to comply. Also, notice how Cox has been blocked out of advertising during NFL games.

So it advertises around the games but is like the little kid fenced out of the park. That's because, in my opinion, Cox is not worthy. In fact, it is worthless. Go to any other provider but not Cox.

Switch if you have them and do not get them if you don't. Cox sux.

View full review

User's recommendation: Never Use Cox Communications

Barbara E Hfz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Winfield, Kansas

DVR not working properly

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Was trying to watch DVRd show and dots just ran across screen and then shut off TV. Also lost at least 10 shows I had taped and wouldnt tape shows tonight! Tried chatting and got no service at all..just a bunch of waiting!!! Called in and talked to rep and after more than 1/2 hour still no resolve. Sending tech on Wednesday but guessing it is the DVR box againalready had 2 in 5 months! Time to look at Hulu or YouTubeTVmaybe they will do what they are supposed to do!!!
View full review
Cons:
  • Always down and horrible picture quality

Preferred solution: Apology

User's recommendation: Do not use COX!

Kimberly D Ytx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Mesa, Arizona

Really disappointed

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Coxes offering it a gift card for 250 GB With an Internet plan or higher I signed up a few weeks ago for a 500 GB Internet plan and was never offered to gift card which they are advertising as a promotion to give it to their new customers. That meet those requirements.

I chatted with live chat with five different people. Literally they transferred me one To another nobody seems to be able to correct the problem or at least explain whats going on and why I was not operated. I am very disappointed and I am totally shocked that.

Nobody seems to be able to make this right for me If somebody could please respond to me at my email or my phone number that would great be greatly appreciated. Thank you and have a great rest of your day.

View full review

Preferred solution: I would like the gift card that all else is being given that signed up with a Internet service that is 250 GB or more and Is a new customer when I signed up for a 500 GB Internet plan and I am a new customer that began a few weeks ago

User's recommendation: Make sure You know what’s being offered to you as a promotion and what you’re paying for as a service because if not, you might get slighted

2 comments
Guest

If you are a brand new customer to Cox and never used them before, the offer is a $100 gift card for 250GB or higher. The promotion started 10/6/23.

Guest
reply icon Replying to comment of Guest-2437413

True. If the household ever in their life had an account, the offer is not available.

View more comments (1)
Anonymous
map-marker Flagstaff, Arizona

Strating an Internet service

I closed on a new house on December 22,2023 and I called COX to install internet service. i was informed by the technician that the conduit was not connected. Since then, I have called to fix this problem multiple times (approximately 27+). Not only they don't know when they will be installing it but they won't inform me if. They give you the same nonsensical excuses, they all promised me that they will be calling but never hear from them. I wish they had another provider in the area. COX is HORRIBLE!!!
View full review

User's recommendation: Not sure what to recommend. Try to see if there is another provider.

Resolved
Quayshawn Rhk
map-marker Phoenix, Arizona

Resolved: Internet down for 5 days, cox sent ticket to wrong queue and it has been sitting.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Nov 25, 2023

Company fixed the issue and I have been provided with apology. Problem was solved through me calling and googling for COX executive phone numbers, calling them, messaging them on LinkedIn, contacting the CEO of their subcontractor, etc.

Once COX sent their subcontractor out to fix the problem they did a fantastic job, working till 2am to get the problem fixed. As a cust

Original review Nov 09, 2023
Cox said some would be out that day or next. That was Tuesday.

wednesday I called and they said within 72 Business days. Today, Thursday, a supervisor said 7 days!! Cox can't take care of their customers! Their customer service can open a ticket and read notes in a ticket, that's it.

Cox doesn't understand what customer service means nor how to do it! I've been a customer since the 90's and I'm treated as if they could careless about customer retention. I've had no internet for 5 days!

Security cameras not working, hot spot limit hit, no TV, can't pay bills, can't respond to personal business emails, have guests coming tomorrow. COX DOESN'T GIVE A RATS!
View full review

User's recommendation: Don't do business with Cox.

1 comment
Guest

Dump Cox. Get rid of 'em.

Terrible company. Worst out there.

Lamiya Zkh
map-marker Tucson, Arizona

Unhappy with service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Given untrue information about government discount being credited to my account. Their system does not work.
View full review
Pros:
  • Speed
Cons:
  • Service

Preferred solution: Price reduction

Barbara B Wpx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chandler, Arizona

Need to know how to file a claim against COX.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
My car was damaged while leaving my driveway by a COX box. I have been attempting to have this box removed for a long time. I want to file a claim for the damage to my car.
View full review

Preferred solution: I would like the damage to my car repaired and the COX box removed from my property ASAP

1 comment
Guest

Was watching Judge Judy on November 16, 2023, and on the show she told a litigant to sue Cox when the litigant disclosed that Cox came to her home to install a phone line and caused her automatic garage door not to work. Cox would not do anything about it.

That's the kind of sleazy company you are dealing with here. I would pay-per-view to see Judge Judy confront Cox.

Anonymous
map-marker Ocala, Florida

They are highway robbery.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Almost $200.00 a month for internet is insane. How can people on a fixed income afford this? The have a monopoly in my area. Where I used to live better internet was $50.00 and there were multiple companies to chose from.
View full review
Charnele Gpz
map-marker Goodyear, Arizona

Worst internet provider i've ever had!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
if i could give this company a zero, i would. cox is the worst internet provider ever! their customer support is horrible, could barely speak english and half the time when i contact them with any issue, they just repeat it back and doesn't solve the issue. their connection is always non existent. i work from home so when i don't get some kind of notice, i can't work!! i hate this place so much!
View full review
Anonymous
map-marker Phoenix, Arizona

Cox ineptness

Still in limbo! I canceled my phone order the day I initiated the order! Because of given false pricing. I called twice to be sure it was canceled! Called once the SIM call arrived.No order found called again. Transferred 3 times! Was billed! Called and was told to return the card to a Cox store which I will do shortly! Was told to re port my number back to Verizon. Verizon said its still in their possession! What the *** I do not my phone number associated with Cox or disconnected! I dont know how many times I have to have this conversation! Geez!!!
View full review

User's recommendation: Get out of doing business with Cox!

1 comment
Guest

Cox is awful! Dump them and tell everyone else to also.

I got rid of them fast. Cox, Ick!!!!

Anonymous
map-marker Topeka, Kansas

Billing

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I only agreed to pay my past due which was 458 dollars which is way to much for a cable bill..It's was a few day before Christmas and the person in billing charged my card over 800..I couldn't even afford dinner for my family due to this error. I CALLED TO GET THIS RESOLVED AND STILL DONT HAVE MY MONEY BACK..THIS IS NOT OK AND IS VERY UNACCEPTABLE..I an still in tears as I was unable to provide things for my family..
View full review

User's recommendation: Get a more affordable cable provider

Anonymous
map-marker Mobile, Alabama

Service outage

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Why is it when it rains I can't watch TV or have my internet. That's when you want to have it. I would get a text saying it been repaired. Awesome. Sit watch TV for a min. Gone again. I am about to get with at&t and get fiberoptic. My neighbors have it and they love it. NEVER a problem. They recommend it to me and I think I will be going with them very soon.
View full review

User's recommendation: Don't do it.