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Pissed Consumer Interviews ?

Let me start by stating this is not a pleasant review. I initially inquired about Cox in January of 2017, due to an upcoming move. I had Verizon as my cable provider, and they did not service the area I was moving to. I did my due diligence and researched prices for companies that serviced the area, and Cox came in at the lowest prices ($160 after taxes for the 3 bundle all channels). I should have known something was up when I had called back to go forward with signing up, when the price had increased to $190, the dropped to $180 after the agent told me there was another “discount” he could add. I requested a supervisor, who finally came to the conclusion that the 1st agent was right and that there was a promotion for those in my service area of $160/mo. Trusting a supervisor I let them run my credit and scheduled the date of service. The highlight of Cox customer service was the installation guy, who was full of tips on how to use the devices and was a pleasure to speak with. Not even a week, later I noticed my bill was incorrect showing I owed over $400. It took several calls and agents to tell me it was a system error and would be corrected. A week after that it was “corrected” to $246 dollars for 2 weeks of service! As you can tell, it’s takes a lot of phone calls and cold transfers to get an ounce of information from these people. Still, under a month of service I called again, as my normal bill should be max $170 and I moved in during the middle of the month of February, so my bill should be prorated. It took calling in, until the second week of March, to get somewhere! I spoke to a agent named Jason in the Customer Advocate department, who told me there was system issue with the discount code for my service area and it’s not calculating properly. He explained my first bill should be $70, and the second month $167. As those number sounded right to me, I paid both bill as they became due. Now it’s April and I thought everything was fine, until I get an email from Cox stating my bill is $213. I think oh boy, not this again, so I call in for the normal cold transfers to unknown departments; after 30 mins on the phone and speaking to 7 people, I got transferred to a Leroy who said he was in the Customer Advocate department like, Jason was. I cut to the chase and state that my bill is incorrect, it seems it needs a manual adjustment again, he tells me he’s unable to and that my bill is correct. Leroy goes on to say that, he doesn’t know why Jason was adjusting the bill, even though he’s able to read the notes. I’m waiting for a call from a supervisor as this company has been nothing, but a headache. This has gotten to the point of FRAUD, how can they sign someone up for a price of $170 a month than back pedal to $213. I DO NOT RECOMMEND THIS COMPANY TO ANYONE!!!! STAY AWAY!! I’ve only had service for 2 months and they have done nothing but make me regret it.
Absolute WORST service I have ever encountered!! How DARE you blame our lack of service of "our" equipment!!! How DARE your reps say our router and modem is the cause your *** service constantly cuts out, our equipment is the best to be bought on the market at only one...
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1.0
#1389025
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My pmt. posted to wrong acct -another customer of cox. Gave them the correct acct. # (mine), they see the pmt. and cannot transfer it to my acct. this has been since August!! Now getting calls from collection agency. They can't reach anyone to fix it either. Have...
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#1388301
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The person I spoke with at Cox was courteous but hands are tied by a cable company that has no competition in this state other than dish and Verizon Fios. What ever happen to antitrust laws that were passed 75 years ago. I picked up two mini boxes 3 years ago. Hooked...
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3.4
I didn't like
  • Rigid to billing practices
#1383551
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Cox Communications - Dismissed concerns

Double charged on bill Would not address concerns
#1382714
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Cox High Speed Internet latest commercial showing a white couple adopting a Chinese child from Shanghai is racist. There are thousands of American-born children, many of them minority, desperately wanting to be adopted by a loving couple. The couple in the commercial...
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#1382378
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I really have a hard time reading the Black Back ground color and wish you would return to the old color scheme. I also do not like that if I want to change channels it does not automatically change but goes to a screen where I have to push another button to get that...
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#1378119
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We can compare cox with another provider because we also live in another state. Cox charges at the very highest rates, they make you play the game of going to another provider in order to get their highly publicized deal. The longer more loyal a customer is to Cox the...
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Anonymous
Alfred69

Cox rewards new customers at the expense of existing customers. Loyal customers are treated like dirt. Bad business practice. Cox does not discriminate. They screw every one e...

Anonymous
Anonymous

QUOTE : " they have little competition in are area. " A sure-fire plan for mediocrity ! I would take a wild guess that they are expensive as well. Nice company name ; it sound...

2.7
I liked
  • People
I didn't like
  • Monopoly practice
  • Company policies
#1377977
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Made a call to question the bill that is due. I asked a question she answered the first part I then stated that last month I paid 428 dollars. (which was more than what I owed and I’m not mad bc I owed that) However, she then got agitated saying she been trying to...
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3.5
#1373081
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Pay way too much to have an internet outage 6 times a month and customer service just says “I’m so srry we can update you when it gets fixed and we appreciate your loyalty to cox” NO MOTHER FKR I JUST HAVE NO OTHER CHOICE my apartments don’t allow any other internet...
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1.0
#1369113
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Cox Communications - Legal advice needed to deal with cox

This company is so underhanded , Is there an attorney out there ethical enough to want to do something about Cox communications.In 20 years of being a Cox? I have never ever gotten one thing they have promised on their deals that they offer ,I’ve never had a bill that was the same amount and I am never been talk to and been giving good customer service.
#1366753
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