cox service customer customer service internet cable bill phone cox cable services
1.3
Details
Due to failure to supply reliable Internet connectivity, Cox replaced their network modem 11/23/2019. The new cable modem was reported to be their best made by Panoramic (model CGM4140COM) and suited for the highest standard, DOCSYS 3.1. However, even Cox reports that...
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Review
#1734802 Review #1734802 is a subjective opinion of poster.
Pros
  • You are stuck with them
Cons
  • Awful customer service
Reason of review
Poor customer service
Loss
$106
Preferred solution
Deliver product or service ordered
Tags
  • Cox Deceptive

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.2
Details
I started out with the low income internet, as I was a student and single mother working only as a federal work study! Christmas was coming around and I wanted to cut some bills. The internet was one of the bills I had chosen to cut off. I called Cox and explained to...
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Review
#1729343 Review #1729343 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Pros
  • Easy online payments
Cons
  • Not honest
  • Price gouging
  • Does not care about consumers
Reason of review
I feel like I was swindled and am having a hard time keeping up with payments!
Loss
$11
Preferred solution
Low income internet restored!!!

Cox communications-reward card woes

1.0
Details
Since August to November, communicated many times with Cox regarding the $50 Dollars prepaid rewards card, finally received by December 6, 2019- follows instruction to activation process, found out this prepaid reward card has " ZERO" balance, the same day (12-06-19) calling cox reward center regarding this issues- representative hang up my call several times, it's like a zero balance reward card is a BEST REWARD FOR CUSTOMER, instead of $50 dollars. if COX communication-can not honor or afford the promotion / rewards, let customers know about,,,, no one will bother to apply for it .....
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Review
#1724913 Review #1724913 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Cons
  • To have pricing promises made but not honored
Reason of review
Not as described/ advertised
Loss
$50
Preferred solution
Let the company propose a solution

Find other provider | Cox Communications review from Avondale, Arizona

1.0
Details
had cox t.v. years ago.telephone has not worked for months,can only use cell phone. if you have cox home phone.911 you can not call.It is Endangerment,cox can not provide phone service. I went cox office,think only temp employees
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Review
#1724413 Review #1724413 is a subjective opinion of poster.
Service
Cox Communications Phone Service

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.4
Details
I have all of my services with Cox ( internet, TV, Phone, security ) unfortunately, because they are the only company that can provide all 4 services based on where we are located because we live in a newer housing addition, and for this we have paid a hefty price. The...
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Review
#1719105 Review #1719105 is a subjective opinion of poster.
Pros
  • All 4 services on one bill
Cons
  • Poor service
Reason of review
Bad quality
Preferred solution
Price reduction
Tags
  • Cox Overcharge

Avoid cox cable !!!! All advertising is bs, they do not care once you sign up. Do not!!! Do auto pay!They will not refund your money, just give you credit and still over charge you for there services. | Cox Communications review

1.0
Details
Customer service, will not help you. Even when they over charged your account. Do not get cox cable total wasn’t of your time.
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Review
#1713455 Review #1713455 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Problems with payment
Loss
$481
Preferred solution
Price reduction
1.1
Details
Cox is the worst Internet provider; they hire some of the dumbest people I've ever encountered. Cox has been hacking my Internet for the past year...They must be working with the evil CIA because my Internet crashes every time I try to expose truth about how corrupt...
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1 comment
Anonymous
#1795505

Do you have a tin foil hat as well?

Review
#1710427 Review #1710427 is a subjective opinion of poster.
Service
Cox Communications Internet Service

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Your remote will cease functioning when batteries reach 1.5 volts, still considered charged by all standards, but unable to sustain communicarion with your TV. You must use batteries above 1.5 volts. | Cox Communications review

typical new batteries are 1.6 volts, so your range and longevity are small.
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Review
#1710305 Review #1710305 is a subjective opinion of poster.
Reason of review
Access/ activation issues
Preferred solution
Let the company propose a solution
1.0
Details
Cox has left me hanging without an internet connection for nearly a week and outright lied to me about sending a special tech to fix it. When my connection failed on a Wednesday, they couldn’t get a technician to inspect it until Friday, and when he finally came, he...
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Review
#1710039 Review #1710039 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Pros
  • Internet when it still worked
  • Internet speed
  • Strong wifi
Cons
  • Monopoly
  • Lack of communication from customer service
  • Lack of good people skills

Nt cox phone service | Cox Communications review from Avondale, Arizona

1.6
Details
cox wanted me to change their equipment. now does not work.
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Review
#1709775 Review #1709775 is a subjective opinion of poster.
Service
Cox Communications Home Phone Service