Cox Communications
Reviews and Complaints
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Verified ReviewerCustomer loyalty office said I could not remove home phone with out paying to upgrade my home to fiber!!!
After 30 years with a home line, I finally decided to get rid of it in favor of a cell phone (that I've had for 20 years).
I contacted cox and they connected me to the "customer loyalty office". I explained (again) that I wanted to cancel my home line.
They spent 20 minutes trying to talk me out of cancelling the home (VOIP) phone.
When I still insisted that I wanted to cancel the phone, the women told me that I would have to pay to upgrade my home to fiber before I could cancel the phone line. I adamantly told her that I was not going to pay to have a service stopped. She then told me that she could arrange to do the work for half price. I told her that I was not going to pay anything to have a service stopped!!!
She insisted that she had no choice.
( I have a Doctorate in Electrical Engineering and know full well that converting my house to fiber in order to cancel the phone line was ridiculous.) I insisted on speaking with her manager.
After two hours and two levels of management, cox finally agreed to just cut off the phone line.
(They will charge me rent for the modem...this I expected.)
I was very strongly left with the impression that cox was going to take advantage of an older gentlemen because they thought they could easily intimidate him into paying for an upgrade that he didn't want or need. It was only my tenacity and engineering background that prevented them from succeeding.
I wonder how many other elderly people that cox pulls that routine on???
Filled out complaint, no response
Cox tech left and Internet and cable not working
User's recommendation: Don’t use them
Wrongfully Charged for Equipment - Now Threatened with Collections
I've been a loyal Cox customer for many, many years. I've moved to different homes and always returned equipment upon moving out.
When I moved from my home on, I called to disconnect my services and was told to "leave the equipment at the residence". I told the representative that sounded strange and asked her if she was sure. She said, yes. She added that there is no cost for non-returned equipment so I'd be fine.
A few weeks later, I received a bill for $200.
Naturally, I called Cox to explain. I was told at that time that I was only supposed to "leave half of the equipment a the residence and return the other half". I explained that I did what I was told, that I'd sold the house, and a new family lives there. I was then told there was nothing they could do and I was responsible for the payment.
I then called my realtor to get in touch with the new home owners who told me they went with Cox service as well. They shared that Cox rep installed their Internet with a new modem and took the old modem with them. I call Cox back to explain this and was told they would "submit it a form" to try to locate the equipment.
I called back several times to follow up on this and was either told that no form was submitted or that a form had been submitted but the equipment was not found.
Today, I received a notice that if I don't pay the $200, my account will be sent to a collections agency and this will negatively affect my credit. I cannot believe this is happening.
It has causes so much stress! If I would have been told to return the equipment, I would have... just like I have every time in the past. I did exactly what I was told by the Cox rep in leaving the equipment at the residence.
After countless calls to Cox, I'm being told that I'm responsible for the fee and that no one can help me. Now I'm being threatened with collections.
- No resolution
- Deceptive business practices
- Threatened
Preferred solution: Full refund
User's recommendation: When moving out, get all instructions in writing. Note that customer service will not help you. They will blame you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Virginia Beach, VirginiaTo cancel a service call
- It is not easy to get in touch with anyone at this company
Preferred solution: I’m trying to cancel a service call and it has become a major project
User's recommendation: I know we don’t have a choice but they don’t have the best service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Warner Robins, GeorgiaCox Mishandling ACP applicants
- It is internet
Preferred solution: Price reduction
User's recommendation: COX has lousy customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Newton, KansasContour
Preferred solution: Repair the issues with Contour
User's recommendation: DOn't get this service
Cox is the worst
Expect an IS THE WORST: Please read this!
1st
I told Cox I was taking a break from they're internet service. They made a big fuss about it.
(My tech guy said to get Tmobile's internet because it's way faster & it would take cox millions to catch up)
2nd
Today (April 8, 2022 im paying $174 for cable) I told my father to watch & see how Cox makes it difficult to leave their cable..
I was on the phone for almost an hour telling them I'm leaving their cable, they had the audacity to ask me: What are you going to do about cable then?! I said it's none of your business to ask me that, however I said I'm tired of price rises because we only have regular channels. The Cox Guy said I have HBO, Starz, Showtime & Max. I said no, I never ordered those channels.
He said I've had them since I got rid of internet.
I told him I never Ordered or Gave Permission to have those Channels.
He Did Not Deny that Fact about the Channels I didn't Order -Yet Argued on -If you leave you will lose your loyalty plan and can't do anything about if you come back.
(There's more than what I'm saying right now but everyone should get the point. Cox loyalty is only they're pockets)
- No resolution for multiple months
- I was given high priced channels i never ordered
User's recommendation: Expect an argument if you leave them
Not happy with service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Las Vegas, NevadaNever had service but they are taking me to collections
- Dont trust them
Preferred solution: Stop trying to charge me for zero services/hookups.
User's recommendation: Beware.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Newton, KansasInternet Outage
User's recommendation: This is ridiculous
Internet outage
Preferred solution: Let the company propose a solution
User's recommendation: Hope that Century Link Fiber internet comes to your area
I have a credit of 108$ you was supposed to apply that back to my card I pay my bill with I have a child it’s her birthday today an I’m disabled this money’s was supposed to be applied back to me
- I just want my service what i paid for
- Website almost impossible to find number to call
Preferred solution: A phone call right now for one I’m tired of questions I need a real person everybody hates type of help people want a live person
User's recommendation: Make sure that y’all understand conversations an installation dates an that Cox forgets the little things
Bill needs adjustment due to TV not working since last week of August
Preferred solution: Price reduction
User's recommendation: Other neighbors are hzz as bing same problem. Please call me
Pissed
- Billing games
- Locality
- False charges
Preferred solution: Full refund
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Cox is only loyal to itself and its money, not the customer. Could be in financial trouble from how they act.
Might have been decent at one time but appears to be struggling now.
Wonder if Cox will be around in a short time from now. Lots of complaints and legal action against Cox - go online and check these for yourself.
Would never invest in this company. Whoever owns them should divest of Cox immediately.