1945 E Camelback Rd, Phoenix, AZ 85016
Not resolved

Cox's new Contour box maybe new, but it certainly doesn't offer anything in the way of improved. We have had nothing but trouble in the 2 (long) months we have had this system; picture constantly freezing, tiling on many channels, sometimes no sound.

We can't turn off the box unless we unplug it (major fire hazard), remote oftentimes doesn't work (no it's not the batteries), recording of repeat episodes often fails, the reboot process is ridiculously long, So what is the reason that Cox decided to downgrade their service to everyone with an inferior bugged infested product? New is not always better! It would be another thing if Cox offered their customers the choice to stick with their previous system or "upgrade" (really downgrade), but instead it is forced upon everyone and we all have to suffer. Why?

There was nothing broken or that needed fixing with the previous system, so Cox goes ahead and forces a really bad product on everyone. This is supposed to be a tech company and we all know that it is going to take them years if and when they debug their "new" system.

Cox just rewrote the book on how to lose friends and turn away customers. Cox in tech speak means CRAP!

Product or Service Mentioned: Cox Communications Contour Tv Package.

Reason of review: Bad quality.

Monetary Loss: $1800.

Preferred solution: Price reduction.

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