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I Just bought a new computer and am running Office 365; I like keeping all my mail in outlook, so as always, I was setting up my cox email to pull into Microsoft Outlook. The normal setup for the mail in outlook did not work, so I had to call them. The first line support tried, but could not help; he sent me to the next tier support. Not only was the next tier support unhelpful, but was also extremely arrogant and annoying. He asked a couple of questions that a monkey would have known to do before calling cox and then proceeded to tell me that the issue is with Microsoft and that there is nothing that they can do on their side.

Well, needless to say, I fixed it myself; the issue was not Microsoft but rather that the Cox customer support staff are not adequately trained.

By the way, anyone else having an issue, the incoming IMAP server needs to be set to SSL 993 and the outgoing server to TLS 587 in case anyone else out there has an issue with the same thing.

Product or Service Mentioned: Cox Communications Technical Support.

Reason of review: Poor customer service.

I didn't like: Horrific support.

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