Bristol, Rhode Island
1 comment
Not resolved

We have a minimum internet only package... in noticing speed issues with viewing streamed communications, we talked to them and they sold us upgrade package that we've been using but have been experiencing issues with fir the last few months...

It's totally difficult to access information and it's difficult to get anyone on the phone with an any reasonable amount of time.

Now that we've been trying to get speed corrected, they now hit us for another $129.99 charge.

Finally in dealing with chat tech support, they are now telling us the modem we have is no longer good enough and need to update modem...

Kathie: However, the modem is a Docsis 2.0.

Kathie: Which is no longer recommended for the package she has.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

I didn't like: Awful customer service.

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Anonymous
Chesapeake, Virginia, United States #991968

Hi Doug,

We'd be happy to take a look at this and see how we may make things right for you. Please email us at cox.help@cox.com for further assistance.

-Chris

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