Product: Cox Communications Account Clear all filters (15 of 15 reviews match)
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1.3
Details
I am writing this letter to the Cox Communication Corporate Office because I have tried to resolve this situation through six phone calls and a visit to the Cox Store in Tempe, Arizona. My husband, Benson Manlove, and I had Cox services for many years and all seem to...
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Review
#1548275 Review #1548275 is a subjective opinion of poster.
Product
Cox Communications Account
Reason of review
Poor customer service
Preferred solution
Figure this out and make it right!

Cox Communications - Billing increase

1.0
Details
Just received a monthly statement with an increase of 68% over last month. The contact number 877 320 1485 was called. First young woman speaking fast verified me, took some information and transferred me to another young women speaking even faster. She seemed to try to help and search for current promotions to help with our bill but after some minutes of searching Nicole disconnected and failed to call back. Please do what I am now doing by filing complaints with the FCC, FTC, consumer advocates, state and federal agencies and others. The Cox headquarters in Atlanta does not seem to allow feedback directly.
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Review
#1521208 Review #1521208 is a subjective opinion of poster.
Product
Cox Communications Account
Pros
  • Former service
Cons
  • Present service
Reason of review
billing$
Loss
$18
Preferred solution
Price reduction
Tags
  • Billing Practice

Cox Communications - A Bill that skyrockets for no reason

1.0
Details
Cox Communications - A Bill that skyrockets for no reason
I have watched my Cox Communications bill rise twice in two months. There is no reason given, no breakdown of the cost, and zero notice. Worst of all no new service or faster speed to accompany the billing increases. What a terrible company. In the past I have contacted them when they do this, and negotiated some other deal. Why are cable signals not a utility? But inevitably Cox raises the rate like they did something new or added some unseen value to the signals they provide. Lame sauce with chunks.
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Review
#1491110 Review #1491110 is a subjective opinion of poster.
Product
Cox Communications Account
Cons
  • Repeating the same dance every time the bill goes up
Reason of review
Pricing issue
Loss
$20
Preferred solution
Price reduction
Tags
  • good customer
  • cox communcations phoenix
  • Gouging Prices
  • Bad Faith
  • Poor Retention

Cox Communications - What the ***

1.0
Details
after 6 months of paying my bill with an on file account, someone at COX messed with the account numbers. for 2 months they falsely returned payment and charged me late fees, FORCING me to add a credit card to the account. once the credit card number was entered they started charging 3 times in one month to the card. including $50 per transaction as late fees. WHAT THE *** this idiot on the phone said we wouldn't do that, then explain to me how an account all of a sudden won't process that has been processing for the past 6 months. SOME ONE AT COX DELIBERATELY CHANGED MY ACCOUNT NUMBER, CREATING A PAST DUE SITUATION. AGAIN WHAT THE ***
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Review
#1481834 Review #1481834 is a subjective opinion of poster.
Product
Cox Communications Account
Pros
  • To get revenge on the person messing with my account
Cons
  • Cox communications
Reason of review
Pricing issue
Loss
$100
Preferred solution
Full refund
Tags
  • Internet
  • Communications
2.4
Details
I am beyond fed up with Cox Communications. In my opinion they are crooks!!! I am forced to have them as my provider as they are the only company that services my area. I moved to Arizona in 2015 and I have had Cox as my provider since then. I originally lived in a...
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1 comment
Anonymous
#1644206

as a fourteen year customer with cox,I have been left hanging by a Customer Advocacy person named Marcus Morse...had had been giving me discounts due to constant screw ups by Cox billing department...but he has not responded this pay period and has ignored by many emails to him..and now even after many calls to the worst so called customer service reps;I am stuck with a bill that is much to high to pay,no credit for a bill already paid...I spoke with a nice gal from the Tech dept and she suggested to call in the morning and ask only for Customer Advocacy ...i asked for a new bill since the bill I received middle of January is beyond understanding...would appreciate someone from the Customer Service group call me...thank you...sheila.forman.lee@mail.com .....or call 623 476 8141

Review
#1468367 Review #1468367 is a subjective opinion of poster.
Product
Cox Communications Account
Cons
  • Late charges and disconnect charges fraud
  • Your total lack of concern
  • Fraudulent billing schemes
Reason of review
Billing
Preferred solution
Let the company propose a solution
1.3
Details
Chrislxr Today at 20:20 Currently the internet charges for my account total at $109.98 per month. 100mb download speed, modem rental and unlimited data. The EXACT same service from Spectrum ( a few miles from my service address) the EXACT same services cost a total of...
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Review
#1422280 Review #1422280 is a subjective opinion of poster.
Product
Cox Communications Account
Cons
  • Unhappy
Reason of review
Pricing issue
Loss
$1980
Preferred solution
Let the company propose a solution
1.9
Details
Tried to close an account for my mom when she died. They over billed and did not care. They kept giving me contrary information and when I tried to call about every other person would talk to me about the account while the rest said they can't because I'm not on the...
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Review
#1359264 Review #1359264 is a subjective opinion of poster.
Product
Cox Communications Account
Cons
  • Customer care
Reason of review
Poor customer service
Loss
$106
Preferred solution
Full refund
closed my account with them due to extra charges they put on my account without letting me know and had to close that account and made sure there is no charges left and I was told they would make a note of that. but received a mail after 3 months that my account was...
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Review
#1300249 Review #1300249 is a subjective opinion of poster.
Product
Cox Communications Account
Reason of review
Poor customer service
1.0
Details
I was subleasing an office which I knew was temporary.The leaseholder found a tenant that wanted to expand and I had to move. I wanted to suspend my coverage until I found a new location, however, Cox almost immediately sent me a disconnect billing for $4,200. I tried...
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Review
#1185790 Review #1185790 is a subjective opinion of poster.
Product
Cox Communications Account
Cons
  • I did not like that no one would communicate with me from cox
Reason of review
Return, Exchange or Cancellation Policy
Loss
$4200
Preferred solution
Let the company propose a solution

Contact Cox Communications Customer Service

Mailing Address:
Cox Communications, Inc.
6205-B Peachtree Dunwoody Road NE
Atlanta, Georgia 30328
United States
Phone:
(877) 404-2568
All Cox Communications Contacts

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Cox Communications reviews
1.0
Details
Every person i spoke with told me something different.... my bill had went up about $25 and by time it was said and done with the people i spoke with jacke my bill up an additional $65 when the call was made because my bill went up so after several calls my bill was...
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Review
#1172129 Review #1172129 is a subjective opinion of poster.
Product
Cox Communications Account
Reason of review
Pricing issue