Product: Cox Communications Account Clear all filters (0 of 14 reviews match)
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Cox Communications - Billing increase

Just received a monthly statement with an increase of 68% over last month. The contact number 877 320 1485 was called. First young woman speaking fast verified me, took some information and transferred me to another young women speaking even faster. She seemed to try to help and search for current promotions to help with our bill but after some minutes of searching Nicole disconnected and failed to call back. Please do what I am now doing by filing complaints with the FCC, FTC, consumer advocates, state and federal agencies and others. The Cox headquarters in Atlanta does not seem to allow feedback directly.
1.0
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Cox Communications Account
I liked
  • Former service
I didn't like
  • Present service
#1521208
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Cox Communications - A Bill that skyrockets for no reason

Cox Communications - A Bill that skyrockets for no reason
I have watched my Cox Communications bill rise twice in two months. There is no reason given, no breakdown of the cost, and zero notice. Worst of all no new service or faster speed to accompany the billing increases. What a terrible company. In the past I have contacted them when they do this, and negotiated some other deal. Why are cable signals not a utility? But inevitably Cox raises the rate like they did something new or added some unseen value to the signals they provide. Lame sauce with chunks.
1.0
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Cox Communications Account
I didn't like
  • Repeating the same dance every time the bill goes up
#1491110
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Cox Communications - What the ***

after 6 months of paying my bill with an on file account, someone at COX messed with the account numbers. for 2 months they falsely returned payment and charged me late fees, FORCING me to add a credit card to the account. once the credit card number was entered they started charging 3 times in one month to the card. including $50 per transaction as late fees. WHAT THE *** this idiot on the phone said we wouldn't do that, then explain to me how an account all of a sudden won't process that has been processing for the past 6 months. SOME ONE AT COX DELIBERATELY CHANGED MY ACCOUNT NUMBER, CREATING A PAST DUE SITUATION. AGAIN WHAT THE ***
1.0
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Cox Communications Account
I liked
  • To get revenge on the person messing with my account
I didn't like
  • Cox communications
#1481834
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I am beyond fed up with Cox Communications. In my opinion they are crooks!!! I am forced to have them as my provider as they are the only company that services my area. I moved to Arizona in 2015 and I have had Cox as my provider since then. I originally lived in a...
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Anonymous
Anonymous

as a fourteen year customer with cox,I have been left hanging by a Customer Advocacy person named Marcus Morse...had had been giving me discounts due to constant screw ups by ...

2.4
Product
Cox Communications Account
I didn't like
  • Fraudulent billing schemes
  • Your total lack of concern
  • Over charging
#1468367
Chrislxr Today at 20:20 Currently the internet charges for my account total at $109.98 per month. 100mb download speed, modem rental and unlimited data. The EXACT same service from Spectrum ( a few miles from my service address) the EXACT same services cost a total of...
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1.3
Product
Cox Communications Account
I didn't like
  • Unhappy
#1422280
Tried to close an account for my mom when she died. They over billed and did not care. They kept giving me contrary information and when I tried to call about every other person would talk to me about the account while the rest said they can't because I'm not on the...
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1.9
Product
Cox Communications Account
I didn't like
  • Customer care
#1359264
closed my account with them due to extra charges they put on my account without letting me know and had to close that account and made sure there is no charges left and I was told they would make a note of that. but received a mail after 3 months that my account was...
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Product
Cox Communications Account
#1300249
I was subleasing an office which I knew was temporary.The leaseholder found a tenant that wanted to expand and I had to move. I wanted to suspend my coverage until I found a new location, however, Cox almost immediately sent me a disconnect billing for $4,200. I tried...
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1.0
Product
Cox Communications Account
I didn't like
  • I did not like that no one would communicate with me from cox
#1185790
Every person i spoke with told me something different.... my bill had went up about $25 and by time it was said and done with the people i spoke with jacke my bill up an additional $65 when the call was made because my bill went up so after several calls my bill was...
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1.0
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Cox Communications Account
#1172129

Cox Communications - Cancelling service

I got rid of Cox almost a month and a half ago.Still getting a bill.Well .They said if I pay the $468.Then they will cancel service.They are a ripoff.Service is terrible.I tried to make a payment arrangement,but they want it all at once.They will milk you as long as they can.Beware consumers
1.1
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Cox Communications Account
#1136583
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