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Cox Communications - Cox is horrible

1.0
Details
Cox makes promises they dont keep my on demand never works and my service is out three times a week or more and when i call they blame it on me and my box. i have returned it sevral times and it still doesnt work same problems they said they could send a tech but it would cost me 100 and they promised a locked in rate but every month the bill is higher and they cant explain tbe extra charges like 35 dollars in taxes. I wanted to cancel service but they said they would sue for over 2000 which is what a years worth of their plan is my bill started out at 100 and now its up to 200 and its not even been sox months and i cancelled things i didnt want like hbo but they said i had to be penalized for that. So my bill keeps going up and the rep on the phone told me its because i changed my bundle and their are new taxes and now everything is seperate. Even though i tell them it doesnt work half the time they keep saying that i must be doing something wrong on my end. I have had it you can't trust them
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Review
#1129010 Review #1129010 is a subjective opinion of poster.
Service
Cox Communications Bundle
Reason of review
Bad quality

Update by user Oct 30, 2017

The review I just wrote was my update after having viewed my next bill to be paid.

Original review posted by user Oct 30, 2017

Cox Communications has become a nightmare for me in cost. Not much short of $200.00 a month. Under a 2 year contract they impose upon you with a $300.00 penalty if you disconnect from anything before the 2 years are up, it places you under bondage. Senior citizens with...
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Review
#1123124 Review #1123124 is a subjective opinion of poster.
Service
Cox Communications Bundle
Reason of review
Pricing issue

Cox Communications in Escondido, California - BUYER BEWARE - COX makes it almost impossible to cancel services!

1.0
Details
I am moving out of state and need to cancel my services. They have a hefty online portal where you can move/order/upgrade services, but conveniently there is no option to cancel online, so I searched in the help text and found a whole page about cancelling services. I called the indicated number and hit the option for cancelling services, and after being questioned by a service agent for 5 minutes, I get transferred to a number that is "BUSY"!!! Now I call another number and I've been on hold for 14 minutes....SHADY BUSINESS to the 10th degree. I'll be looking to see if there is a class action lawsuit against this type of practice so that I can join in on the complaint.
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Review
#1121408 Review #1121408 is a subjective opinion of poster.
Service
Cox Communications Bundle
Cons
  • Cancellation process
Reason of review
Return, Exchange or Cancellation Policy
Loss
$100
Preferred solution
Let the company propose a solution
Had a similar interaction with Cox.Back in June 2017, noticed my bill increased and was advised the CSR to contact the 'loyalty' department to renew my $131 amount that I've been paying. Spoke to a rep in that department who then advised that Cox could "SAVE" me money...
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Review
#1109307 Review #1109307 is a subjective opinion of poster.
Service
Cox Communications Bundle
Reason of review
Pricing issue

Cox Communications - Customer service

COX is deceptive advertising their 'bundles" offering one price & then charging another more expensive amount after one year into a two year contract, leaving someone stuck and Responsible for the bill.
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Review
#1099296 Review #1099296 is a subjective opinion of poster.
Service
Cox Communications Bundle
Reason of review
Pricing issue
1.0
Details
My 88 year old mother's Cox bill steadily increased over time to $205 per month...mind you for BASIC channels, nothing fancy...this is a ridiculous amount to pay...sooo I went with Direct TV...no installation fee and $50 per month...all the channels you could...
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Review
#1090611 Review #1090611 is a subjective opinion of poster.
Service
Cox Communications Bundle
Reason of review
Pricing issue

Cox Communications - Highest prices, worse service

2.3
Details
My bill for cable, internet, and phone (which i don't need but was told was cheaper to include) was $245 .... for cable and internet!!! I've been a customer for over 25 years and this is their "loyalty" program. I told the gentleman i wanted the most basic tv i could get and internet and was told the price would be $195 a month! For basic cable and internet!! When i asked to speak to a manger he said he was a manager so that was no help. I will get great pleasure in returning my dvr and completely stop using Cox, going to Amazon fire stick!!!
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Review
#1082039 Review #1082039 is a subjective opinion of poster.
Service
Cox Communications Bundle
Reason of review
Pricing issue
1.7
Details
I have been a customer of Cox Communications for over 5 years. On or around May 22, 2017, I called their technical support line because I was having a technical issue with my DVR box. The representative, unsolicited, told me about a customer loyalty package that she...
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Review
#1070853 Review #1070853 is a subjective opinion of poster.
Service
Cox Communications Bundle
Pros
  • Being a customer for years until billing makes a mistake
Cons
  • Fraudulent billing schemes
  • Wasting my time
Reason of review
Pricing issue
Loss
$100
Preferred solution
Price reduction
1.2
Details
I have cox cable in san diego I have been a loyal customer for 8 years+ now and was talked into getting a locked rate last year to lock my monthly cost per month.The rate itself was locked but what they don't tell you is that the discounts that they add to make the...
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1 comment
Anonymous
#1356704

Constant dropped connection. Overpriced.

Every month a problem. I work from home no connection and paying top price. They want their money but what about my money lost due to their bad service.

Their techs suck and all they do is upswell you. Now I'm stressed losing money

Review
#1057644 Review #1057644 is a subjective opinion of poster.
Service
Cox Communications Bundle
Reason of review
Pricing issue
Loss
$240
Preferred solution
Price reduction
Featured
1.7
Details
Let me start by stating this is not a pleasant review.I initially inquired about Cox in January of 2017, due to an upcoming move. I had Verizon as my cable provider, and they did not service the area I was moving to. I did my due diligence and researched prices for...
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7 comments
Anonymous
#1779014

I HAVE HAD A PILE OF BILLING ISSUES WITH THEM...YOU PAY WHAT THEY TELL YOU...THEY DO NOT CREDIT YOUR ACCOUNT....THEY WANT THE PAYMENT IN 10 DAYS YET TAKE 2-3 WEEKS TO PROCESS YOUR PAYMENT...THEN HIT YOU WITH A LATE CHARGE...ITS TIME TO HAVE THEM INVESTIGATED FOR FRAUD AND SEND A FEW OF THEIR TOP DOGS.....TO JAIL!

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Review
#1039448 Review #1039448 is a subjective opinion of poster.
Service
Cox Communications Bundle
Reason of review
Poor customer service
Preferred solution
Price reduction