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Cox Communications Bundle Review

1.0
Details
My bundle package discount started at 99.00 with just basic TV, no premium charges. My bill has gradually increased to over 186.00. Cox has the monopoly in my area so they know you have to choice to keep paying the continued rising costs fir services. Should be a law against this! Ridiculous!
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Review
#1033886 Review #1033886 is a subjective opinion of poster.
Service
Cox Communications Bundle
Reason of review
Pricing issue

Cox Communications - Cox su{#s

here we go again with another price increase. i have advanced basic, no,pay channels, and lowest speed internet and it will be going up,over $145 a month. out of all the channels i get i watch maybe 20% max. luckily i do not use netflix or other streaming video service as cox now wants to charge extra for using bandwith over what they want to give you. so price increase and product decrease. aahhh corporate america at it's best. i cannot lower internet speed and if i get rid of what i don't watch it will eliminate what i do watch. what a ripoff. we need competion, not one company has one area. DISGUSTED !!!!!!!!
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Review
#1023801 Review #1023801 is a subjective opinion of poster.
Service
Cox Communications Bundle
Reason of review
Pricing issue
2.4
Details
Have been with Cox a long time.Many years ago a supervisor informed me to "re-shop" my bundle when my agreement was up. Jan 2016 It was time to "re-shop. I committed to 2 year bundle package/agreement. Never once was I told that my telephone or my promotion discounts...
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3 comments
Anonymous
#1342420

Hoping some contract lawyer starts a class action lawsuit against Cox Communications for their so-called 2 year contract with a quoted price before the contract starts and then you must call "before" the first year is up to renegotiate a new price. Huh?

I thought I would be paying the stated price for 2 years. No, the retention department says the 2 year contract is to protect me from any increases within those 2 years. Okay, so why would I have to call the retention department before the second year begins to renegotiate a new price if the 2 year contract is supposed to protect me from price increases??? Their answer is that the price quoted before the 2 year contract begins is a "promotional price." It doesn't matter if this is a promotional price or any other kind of price.

A 2 year contract at X dollars is exactly that. I believe the goal for Cox is to get you contractually obligated to them and then play smoke and mirrors after the fact.

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Review
#1021804 Review #1021804 is a subjective opinion of poster.
Service
Cox Communications Bundle
Reason of review
Pricing issue
Cox representatives in their retention department make special offers and often you will receive that offer per a month's billing only to have it change to the original amount the service was listed or offered for.In my case, the bundle I had was going up substantially...
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Review
#1015476 Review #1015476 is a subjective opinion of poster.
Service
Cox Communications Bundle
Reason of review
Pricing issue

Cox Communications - They never call you back and constantly change your plan

Tired of my plan changing and 2 year commitments. After 30 years of uninterrupted service with them, I want a plan that does not force me to call in, be on hold and wait for some child to give me the best deal I can get. I'd like the respect of getting the best deal because I'm a valued customer. I refuse to give a commitment. It is time for Cox to give the commitment to giving me, their loyal customer, the best available price without putting me on hold to fight for it. I called the corporate office 4 times and was promised a call back within 24 hours. No such call. No concern. Just endless ads for how I can save...IF I'm a new customer. That's insulting.
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Review
#1004228 Review #1004228 is a subjective opinion of poster.
Service
Cox Communications Bundle
Reason of review
Not as described/ advertised

Cox Communications - OVERCHARGES, poor service, won't answer customer complaints

1.2
Details
I've been a customer for several years (There's no choice in my area .. Cox is sole provider) And between the price increases, the poor service, the bait/switch (they count the HD Channel lineup (Which is exactly the same content/channels of the regular lineup) in their listing of number of channels for consumer viewing .. in REALITY it is HALF That .. ) Changing the service so that they increase the prices by now requiring Boxes on EVERY TV in the house (of course at separate prices .. so if you have 2 tvs, its now DOUBLE The cost) .. The LATEST is an UNANNOUNCED PRICE GOUGING .. Cox Calls it Broadcast Surcharge AND Regional Sports Surcharge (I specifically don't subscribe to sports channels .. I do NOT Want to pay for something I will never use and I DEFINITELY Don't want to pay surcharges for that which I NEVER asked for nor signed up for in the first place) NONE of these ADDITIONAL Price Gouging is even communicated to the customer via any notifications .. it just SHOWS UP IN THE BILL!! When I go to the customer chat upon seeing this PRICE GOUGING And NEW 'surcharges' on the latest bill .. the ONLY ANSWER on their customer service chat is this where the agent ADMITS that it is NOT in my previous bills and I WAS NOT NOTIFIED "I don't see any notice on your previous bills. I do apologize for this inconvenience" (HELLO .. it is an OVERCHARGE and PRICE GOUGING .. not an 'inconvenience' .. I ASKED to have the charges removed) What was the response from the chat line? "I can't remove it. The only way will be by removing the TV essentials pack" (SINCE When is the Sports channels now in 'essentials'? THAT is also not what I signed up for at all! They never were part of my lineup) AGAIN .. I TOLD The agent to REMOVE The PRICE GOUGING OVERCHARGES here's Cox's reply .. "keep the pack and keep the charge" .. "I can't remove the charge." then there is the FACT That they are DOUBLING DOWN on this PRICE GOUGING .. by not just putting it as a line item (Which is only on the printed bill .. NOT in their system (Cox even admits only SOME customers are being gouged in this manner .. that means me)) by PUTTING This 'surcharge' also in the TAXES Section of the bill .. so now instead of this .. "Broadcast Surcharge $4.00 and Regional Sports Surcharge $4.00 for a total of $8.00" THAT is also ADDED to the TAXES portion of the bill .. (meaning that the nature of this NEW PRICE GOUGING is increasing the bill a total of $16 PER MONTH .. yes, PER MONTH!!!) and what was Cox's reply here??? "We introduced the SURCHARGE to better enable customers to track how the increasing costs of carrying sports programming drives the total cost of their TV Service higher above and beyond what would normally be reflected in periodic rate adjustments" (IN OTHER WORDS .. INTENTIONAL DEFRAUDING and PRICE GOUGING of the Customer .. no notice at all to the CUSTOMER .. and they don't care that they are GOUGING The customer) So .. by doing this .. COX increased the Taxes portion of the bill by over 21% .. they doubled down on this GOUGING and DEFRAUDING customers by an additional 6% on the TV Service with UNANNOUNCED SURCHARGES .. DEFRAUDED the customer by counting the same channels of broadcast TWICE (meaning that their lineup is HALF of what you expect .. ) And even with the Required box now on each device -- only HALF the line-up is available at any time (and the quality of the TV service is poor). Add on top of this the lousy customer service and REFUSAL To stop GOUGING customers with increases that basically are intentional FRAUD .. I'll be filing the evidence with the FCC and the State too .. hopefully there will be some prosecution of Cox for this ..
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Review
#1004095 Review #1004095 is a subjective opinion of poster.
Service
Cox Communications Bundle
Cons
  • Promotional scam
  • Adds unannounded surcharges to avoid regulatory reviews process
  • Defrauds customer with unannounced surcharges
Reason of review
Pricing issue
Loss
$192
Preferred solution
Price reduction
Tags
  • Cox Communications Cable Scams

Cox Communications - Bundle Review

1.0
Details
If you're in the market for cable and Internet look for other avenues because we have had nothing but problems. Deception and overpricing and then they didn't do what I asked them to do (even after confirmation of understanding my request) and am now being charged for a month I didn't even live in my new area. That's $121 for barely there internet speed and 14 channels (7 plus those same 7 in HD). GO SOMEWHERE else! Then they have the audacity to send us a nice little "get ya hooked while you're new" mail promotion that was the deal I asked for with more channels than previously advertised when I talked to them to set it up. This has been a terrible experience and I will be canceling my service and doing whatever I need to to not be price gouged and slapped in the face.
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Review
#1003008 Review #1003008 is a subjective opinion of poster.
Service
Cox Communications Bundle
Reason of review
Bad quality

Cox Communications - Bundle Review

1.0
Details
Once again price increases. 7 times last year, To watch the same *** over an over again.I like how they just send a bill for more money. I think the company should let the people that pay for it pick there own channels. Not pay for all the *** channels you give us with bundles. I,m going to pay my bill in pennys this month at cox cable. You want your money every month with the increase in price. You will now work for it. Lmao
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Review
#1000675 Review #1000675 is a subjective opinion of poster.
Service
Cox Communications Bundle
Reason of review
Pricing issue

Cox Communications - COX IS A SCAM!!

1.0
Details
I first went with Cox after moving. I had direct TV which is another joke and complaint. The Sales person for cox told me that by using their bundle program of TV/Internet/Phone I would be able to save money with a GUARANTEE PRICE LOCK PROGRAM . Billing started out at $150.00..then went up to $180.00. After conversing with a Cox Complaint service I was told the only thing on my bundle that was PRICE LOCKED was my phone. I told the person only reason i got the land line was told the WHOLE BILLING was PRICE LOCKED. As of 1/19/2017 my billing is now showing $195.13. WHERE IS MY PRICE LOCK!!. COX RUNS A SCAM BUSINESS and NOW ONE CARES!!. I can;t get out of this *** until Sep 2018.
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Review
#993006 Review #993006 is a subjective opinion of poster.
Service
Cox Communications Bundle
Cons
  • Scam artist
Reason of review
Pricing issue
Cox cable company is monopolizing areas even though monopolizing is supposed to be illegal; while price gouging customers.There should be a protest against that because how is it that you only have one option for cable; while it’s only 2 cable companies anyway. As a...
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1 comment
Anonymous
#1610644

The same practice in Oceanside, Ca. with no plans to offer other solutions.

They know it and will continue to keep doing it. I've been a customer with Cox (Unfortunately) for 18 years. My only other solution is AT&T DSL, with no plans of installing fiber in our area.

Until someone want's to go after Cox via a class action suit, nothing is going to change. They are unethical and very deceptive.

Review
#992837 Review #992837 is a subjective opinion of poster.
Service
Cox Communications Bundle
Reason of review
Pricing issue