Product: Cox Communications Bundle Clear all filters (128 of 128 reviews match)
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2.3
Details
I made arrangementes to pay my past due balance on Novmber 1, 2019. On Saturday evening, October 26, 2019, My cable, internet and phonee weee shut off. I worrk from home. To say I panicked was an understatement. I called customer servce, however, it was passed 9 p.m....
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1 comment
RampantPike154
#1777471

In addition, Cox put the original payment though two more times causing additional charges of $70! Cox denies this occured, however, the bank disagrees.

Review
#1708304 Review #1708304 is a subjective opinion of poster.
Service
Cox Communications Bundle
Pros
  • Past performance
Reason of review
Problems with payment
Loss
$250
Preferred solution
Price reduction
Tags
  • expensive
  • ineffective payment process
  • Horrible Cox

Cox Communications - Great Customer Service

3.6
Details
Sheena Gholston, Chicago,Illinois a 3rd party agent for Cox Cable sells and Dawn from Phoniex, Arizona a collection agent gave me the most awesome experience in my life. Their customer service was so great that I will be using Cox Cable forever. I will tell everyone how these two ladies made an extraordinary experience for me. Please let them know they are great employee but most of all wonderful people.
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Review
#1670275 Review #1670275 is a subjective opinion of poster.
Service
Cox Communications Bundle
Pros
  • Great customer service
Cons
  • Nothing really
Reason of review
Good customer service

Cox Communications - Not on time always using thier phone

The tech looked like a criminal .long hair . On phone while installing my interent. Very unprofessional cicky demeanor. Name starts with an H. He looks like a druggie.di not trust on premises. He sat in his truck for at least 45 mins after he was finished. Very strange individual.
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Review
#1652876 Review #1652876 is a subjective opinion of poster.
Service
Cox Communications Bundle
Reason of review
Tech Henry
Preferred solution
Let the company propose a solution
2.0
Details
We moved to our current home in 1987. Of course there was no internet then. Our rural area also did not have cable tv. But about 1992 or thereabouts, Cox came to our little town. Don’t know how this works elsewhere, but apparently in our state, a cable company went to...
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Review
#1646836 Review #1646836 is a subjective opinion of poster.
Service
Cox Communications Bundle
Pros
  • Cox was our only choice until now
Cons
  • Cox was our only choice
Reason of review
Because now i have an alternative to Cox!

Cox Communications in Houston, Texas - Garbage

1.0
Details
This company sent out there sells agents. They was offering one month free. Well that was a lie my first bill was 376.00 second Bill was even higher. Then I went to cancel they raised my bill. To a 1000. All they doing is putting people in debt. Plus they agents signed people up under faulse pretenses. I will never refer no one to cox
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Review
#1629416 Review #1629416 is a subjective opinion of poster.
Service
Cox Communications Bundle
Cons
  • Price increase twice per year
  • Bait and switch
Tags
  • Horible Customer Service

Cox Communications in Tulsa, Oklahoma - ABSOLUTE NIGHTMARE BEWARE

1.0
Details
Overbilled, services dont work, techs can't fix problems. This company is like the mafia. No respect for it customers and rather than adjust our bill accordingly to match our missing service which we are still being charged for even though we can't use it they imply it is our fault and want to add more charges and make it near impossible to end our service with them. I STRONGLY CAUTION ANYONE AGAINST EVER DOING BUSINESS WITH COX COMMUNICATIONS.
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Review
#1590089 Review #1590089 is a subjective opinion of poster.
Service
Cox Communications Bundle

Cox Communications in New York, New York - $200 Prepaid Visa SCAM

As I was ordering service at our new home in November 2018, the Destin , FL in-store Cox rep advised that if I selected a 3 way package (TV, Internet & Phone), I would receive a 2-yr price guaranty AND A $200 Prepaid VISA card. Now, after jumping through hoops and complying with every COX requested step, I have received a note saying "Our records indicate that this account was not originally invited to participate in the Offer". First, I didn't ask....they offered. Second, in the past 4 months, I have spoken to several COX reps and NONE indicated that I was not invited or included in this promotion. Third, This is either very poorly administered or a SCAM. Offer # 96689 Tracking # 872793271 Come On COX.... Contact Me Warren Tesch 103 Antilles Cove Miramar Beach, FL 32550
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Review
#1514776 Review #1514776 is a subjective opinion of poster.
Service
Cox Communications Bundle
Reason of review
Not as described/ advertised
Loss
$200
Preferred solution
Deliver product or service ordered
1.0
Details
In December of 2018 I made the switch to Cox from AT&T. The worse mistake I ever did, but the reason was because my contract had ended with AT&T. With my contract ending that that meant my price went up so I switched. Cox offered me a $350 rewards card and a free...
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Review
#1508136 Review #1508136 is a subjective opinion of poster.
Service
Cox Communications Bundle
2.1
Details
Absolutely no mention of the "$23 additional TV" charge in addition to the taxes. I'm sure that the "state/local/federal" tax comment made by all of Cox representatives is enough to cover their butts from a legal perspective, but it clearly indicates that Cox Communications...
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Review
#1503881 Review #1503881 is a subjective opinion of poster.
Service
Cox Communications Bundle
Cons
  • Being lied to regarding actual cost of service
Reason of review
Not as described/ advertised
Loss
$552

Contact Cox Communications Customer Service

Mailing Address:
Cox Communications, Inc.
6205-B Peachtree Dunwoody Road NE
Atlanta, Georgia 30328
United States
Phone:
(877) 404-2568
All Cox Communications Contacts

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Cox Communications in Tulsa, Oklahoma - Horrible internet and cable

1.1
Details
Internet shuts off all the time cable freezes up premium channels i pay for always freeze or not have a signal but yiur service is garbage
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Review
#1393515 Review #1393515 is a subjective opinion of poster.
Service
Cox Communications Bundle
Reason of review
Bad quality