Product: Cox Communications Bundle Clear all filters (0 of 122 reviews match)
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Cox Communications - $200 Prepaid Visa SCAM

As I was ordering service at our new home in November 2018, the Destin , FL in-store Cox rep advised that if I selected a 3 way package (TV, Internet & Phone), I would receive a 2-yr price guaranty AND A $200 Prepaid VISA card. Now, after jumping through hoops and complying with every COX requested step, I have received a note saying "Our records indicate that this account was not originally invited to participate in the Offer". First, I didn't ask....they offered. Second, in the past 4 months, I have spoken to several COX reps and NONE indicated that I was not invited or included in this promotion. Third, This is either very poorly administered or a SCAM. Offer # 96689 Tracking # 872793271 Come On COX.... Contact Me Warren Tesch 103 Antilles Cove Miramar Beach, FL 32550
Product
Cox Communications Bundle
#1514776
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In December of 2018 I made the switch to Cox from AT&T. The worse mistake I ever did, but the reason was because my contract had ended with AT&T. With my contract ending that that meant my price went up so I switched. Cox offered me a $350 rewards card and a free...
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1.0
Product
Cox Communications Bundle
#1508136
Absolutely no mention of the "$23 additional TV" charge in addition to the taxes. I'm sure that the "state/local/federal" tax comment made by all of Cox representatives is enough to cover their butts from a legal perspective, but it clearly indicates that Cox Communications...
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2.1
Product
Cox Communications Bundle
I didn't like
  • Being lied to regarding actual cost of service
#1503881

Cox Communications - Horrible internet and cable

Internet shuts off all the time cable freezes up premium channels i pay for always freeze or not have a signal but yiur service is garbage
1.1
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Cox Communications Bundle
#1393515
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They negotiated a bundle price on the phone. It was all lies. I looked at my bill and it was $40 higher than what they said. Called back and renegotiated same price, this time I taped it. Again they reneged and didn’t honor price. Did it a third time, same result....
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1.0
Product
Cox Communications Bundle
I didn't like
  • Fraudulent billing schemes
#1363290
Worst customer service ever! 9-2-18: Tried "chat" because I couldn't get logged on to my online Cox account. Was asked security question about name of my first pet. I have never owned a pet, but representative said there was an answer there. Since I didn't know the...
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Product
Cox Communications Bundle
I didn't like
  • Cost and customer service
  • Bait and switch
#1345062
Dumped the cable television, to costly, turned the cable box to my local Cox Store. My next bill had a partial cable television charge. Was told by two different No Service CSRs that the COX Store cannot cancel my service even if I have no cable box to receive...
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Product
Cox Communications Bundle
#1340394

Cox Communications - Hortible

Have tried numerous times to get bill reduced. All they ask me is what shows I watch? They are the only tv internet provider in my area. Customer service is awful
1.7
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Cox Communications Bundle
#1334726
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Cox Communications - Unhappy with service

This has been the worst day! Phone, internet and cable out. No technician until tomorrow. I have a 91 year old mother that is home bound. Nothing to watch. I can’t leave the house for fear something may happen and she has no way to call for help. Customer service doesn’t care. We are just a job to them. Seriously considering changing service providers. This is not the first time.
1.0
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Cox Communications Bundle
#1333815
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Cox Communications - Intermittent wifi problem

For the past month i have been having an intermittent problem with my wifi. When this happens i am unable to use my remote to change channels, yet alone be able to use my wifi. Why am i paying for services that i am not able to use? I think a full months of service (credit) refund is do. It would be nice to be able to at least change the channels on my t.v. right now
1.6
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Advertised vs Delivered
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Product
Cox Communications Bundle
#1329854
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