Product: Cox Communications Bundle Clear all filters (128 of 128 reviews match)
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1.0
Details
After several years of being with Centurylink I was lured to Cox to get “faster” speed. What a mistake I made to switch with this Company. I have not found one person in this company who is honest, everyone one of them lie, they promised me to match Centurylink price...
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1 comment
Anonymous
#1486851

Yes, cox lies with their bait-and switch with their prices that they quote you and tell you you have fixed price for 12 months then after one month the bill goes up and then they refuse to listen to the tapes that verified what you were quoted and agreed to.

Review
#1259778 Review #1259778 is a subjective opinion of poster.
Service
Cox Communications Bundle
Reason of review
Bad quality
I got contract with cox communications for tv and internet with a 2 year term at 88.00 per month, within 1 year my bill went well over a hundred. and now my bill is over 200.00 per month. I have tried to reason with them but all I get is a larger bill. this is a vary...
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1 comment
Anonymous
#1475525

THE reason is cox does not care about their customers and there money problems

Review
#1244782 Review #1244782 is a subjective opinion of poster.
Service
Cox Communications Bundle
Reason of review
Pricing issue
1.0
Details
Hi Mr, Wise, I have been a Cox customer on and off for at least the past 10 years. I have spoken to customer service, escalations, collections, and billing on this issue and I have unable to get it resolved. I am reaching out to you in an attempt to resolve this issue....
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Review
#1225515 Review #1225515 is a subjective opinion of poster.
Service
Cox Communications Bundle
Reason of review
Return, Exchange or Cancellation Policy
On February 20th, 2018 we cancelled TV but kept Security and Internet.We were told that our bill would be approximately $140 for remaining items. I came home, paid my bill on internet. Posted bill said, $137.17, which is what I paid. On March 23 we received another...
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Review
#1217808 Review #1217808 is a subjective opinion of poster.
Service
Cox Communications Bundle
Reason of review
Problems with payment
1.0
Details
Cox didn't care if we are both on Social Security.We called them to see if we could get our bill lowered a little, because we were paying almost $200 a month for phone, internet and tv. We had been a cox customer for over 9 years. They said they couldn't lower it....
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1 comment
Anonymous
#1445247

Check to see if you are still under contract with them. If not then switch provides.

Simple. You also have a bit of a bargaining chip by calling customer service and asking them how to send their equipment back.

They might work with you to keep you as a customer. Ask if they have a customer retention department.

Review
#1208942 Review #1208942 is a subjective opinion of poster.
Service
Cox Communications Bundle
Reason of review
Pricing issue

Cox Communications in Ocala, Florida - Unfair to make us use boxes and charge a monthly fee for.

Several times i turn on my tv and mssg comes up you must subscribe blah blah blah. Like i wanna mess around with calling you and have you reset. Your internet sucks as well constantly in middle of doing something and get inerupted. Most of all i feel Cox is a dishonest and deceptive company. Imposing the use of mini boxes, and charging a monthly fee. These are the reasons i feel i need to cancel my subscription with Cox Cable.
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Review
#1191663 Review #1191663 is a subjective opinion of poster.
Service
Cox Communications Bundle
Reason of review
Bad quality
1.4
Details
After 35 years and 10 months I finally had to give them the heave - and that’s at $375/month.Too bad, they used to be a pretty good company. In a nutshell, poor service, constantly lost signals, techs that are late or unqualified- the list goes on and on. If you enjoy...
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Review
#1184971 Review #1184971 is a subjective opinion of poster.
Service
Cox Communications Bundle
Reason of review
Bad quality
1.0
Details
Every thing over many years they lied to me,I had Cable,Internet,and phone in a package,not long ago they sent me a letter they was watching the total amounts of gigs I was using and if I went over they would bill extra, they said I had in past went over 1 time big...
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Review
#1174201 Review #1174201 is a subjective opinion of poster.
Service
Cox Communications Bundle
Reason of review
Pricing issue
1.5
Details

Update by user Dec 29, 2017

Called in and was credited the $50.00 charge and they "couldn't figure out why my bill went up 3 times the normal amount" (as I said I have been a customer for 20+ years) The woman I spoke with thought it had to be a glitch in the metering (ya' think) but she couldn't...

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1 comment
Anonymous
#1422422

Cox is a no good company,did same to me

Review
#1139485 Review #1139485 is a subjective opinion of poster.
Service
Cox Communications Bundle
Reason of review
Pricing issue

Cox Communications - Cox, take it or leave it.

1.3
Details
I have been a Cox customer for many years now. They have a Monopoly on cable service in Oklahoma so there is no alternative. Over the years I have gotten used to their service not delivering as promised, and also used to watching their bill closely to call them out on increases or changes I did not request. The costs for their service has steadily increased over the years while performance and reliability have never improved, all the while they continually bombard us with Gigblast commercials which doesn't exist here. As I said, Cox has a Monopoly in Oklahoma so we are at their mercy. My advice is to not get Cox if you can help it. Maybe someday our legislature will realize that it is in the best interest of the state to allow direct competition, and eliminate Cox’s Monopoly.
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Review
#1131200 Review #1131200 is a subjective opinion of poster.
Service
Cox Communications Bundle
Reason of review
Bad quality
Preferred solution
Deliver product or service ordered