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Have been with Cox a long time.Many years ago a supervisor informed me to "re-shop" my bundle when my agreement was up.

Jan 2016 It was time to "re-shop. I committed to 2 year bundle package/agreement. Never once was I told that my telephone or my promotion discounts were only good for 1 year in my 2 year agreement. I saved the paper work thank goodness and marked my calendar to call Jan 2018 to "re-shop" a new bundle.

I had wanted to get rid of my Cox home phone in 2016 but couldn't because I would lose my bundle price. In Dec 2016 my phone price went up $6.00. Called Cox, they said their mistake and would correct. In Jan my Phone portion more than doubled.

Called again and they said their mistake. In Feb 2017 - 1 year into my 2 year agreement my whole bill went up $125.00. Called and was told too bad so sad "man you had a great deal" but your phone and your television had "special promotional rates" that aren't part of the 2 year agreement. When I ask the supervisor in the "loyalty Dept" to show me where in the agreement it shows some prices are good for a limited time, she informed me it was not her place to go backwards, she doesn't look at billing and agreements, that it is my responsibility not hers.

When I received a survey from Cox and gave negative reviews and that I would not recommend Cox to others I received a call within 2 hours and ask why so disappointed. When I explained the Cox person said well yes we've had issues on lack of clarity but lucky me Cox had reworked my bundle and i will only have to pay additional $35.00 plus per month for the next yr.. Over $400 for the year from what I paid last year. Again I ask for specific and to please show me where the agreement states only good for 1 year on telephone-promotions and no one at Cox can.

Bottom line is this.. the 2 year agreement was a waste of time. If I find a better company I am done. Loyalty means nothing to Cox.

New customers get better deals but as we know it's temporary. I like signing up with companies that appreciate their long term customers and that I can trust.

I am afraid those companies are very few and far between.Done and moving on

Review #1021804 is a subjective opinion of a user.

2.4
Style and Design
Reliability
Website
Price Affordability
Diversity of Products or Services
Billing Practices
Exchange, Refund and Cancellation Policy
Advertised vs Delivered
Discounts and Special Offers
Warranty
Product or Service Quality
Coverage Area
Value for money
Customer service
PRODUCT OR SERVICE
Cox Communications Bundle
Reason of Review / Monetary Loss Pricing issue / Not specified
Preferred solution Not specified

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anonymous
Irvine, California, United States #1305746
Cox is a Total "ripoff " and deserves a Class Action Lawsuit. You need to commit to a 24 month contract and they tell you your rates will remain the same for 2 years, as long as you keep them as your service provider. 2 months later, they raise your rates and this has been consistently happening. Every 2 months you have to call them and go through this process all over again. This is FRAUD and a serious Breach of Contract! I plan on reporting them to the FCC

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