Product: Cox Communications Cable Installation Clear all filters (2 of 2 reviews match)
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4.0
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Update by user Nov 20, 2016

After a couple more calls, Cox did the right thing. They apologized and agreed to do a high-quality installation process (including putting wire underground in parts) at no cost to me. I've talked to enough supervisors to believe they really will do this over the next...

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#956704 Review #956704 is a subjective opinion of poster.
Service
Cox Communications Cable Installation
Pros
  • Only apologies
Cons
  • Failure to prepare for scheduled appointments
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • Failure To Keep Appointments

Cox Communications Cable Installation Review from Oklahoma City, Oklahoma

1.0
Details
Scheduled installation with Cox today. High speed internet, phone and cable TV. Conformation # 10804345. They no showed. Called them..."What confirmation number" " The system doesn't recognize that number". Then the truth comes out. Didn't speak to Cox. It was a 3rd party vendor. Everybody is really sorry but the soonest they can get out now is Tuesday, the 14th. Wonder what the excuse will be Tuesday? Same old INCOMPETENT Cox I came to know when I lived here before. They are the only provider where I live now. Captive market. No accountability. No sense of urgency and no one gives a ***! I want a job like that!
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Review
#863956 Review #863956 is a subjective opinion of poster.
Service
Cox Communications Cable Installation
Reason of review
Order processing issue

Contact Cox Communications Customer Service

Mailing Address:
Cox Communications, Inc.
6205-B Peachtree Dunwoody Road NE
Atlanta, Georgia 30328
United States
Phone:
(877) 404-2568
All Cox Communications Contacts

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