Cox Communications Cable Tv Service Reviews

1.4
(5 reviews)
Price Affordability
Value for money
Style and Design
filters
seller:
Show
state:
Show
city:
Show
I've had TV cable service with Cox Cable in the New Orleans area (Metairie) since August 2016 (3 months), and had long-term outages twice (once for 12 hours due to a thunderstorm), and currently for over 24 hours, also due to a rainstorm. Still have no service and no one in "customer service" can even tell me where their technicians are in resolving the issue. It's Nov. 8, election night, no cable service, no concept of when it can/will be...
Read more
2.6
I didn't like
  • Again
  • An inability to restore service due to minor rain storm
#951728
And they have enhanced their infamous reputation for being the worst cable TV company in America. The new boxes have frozen twice, and cannot be rebooted remotely or manually. And, COX does not know how to fix the problem- their reps actually told us that there is nothing they can do to fix the problem... "NOTHING I CAN DO!?" Now that's the Cox service you can expect. And... they can't tell us when (if) service will be returned. The first...
Read more
1.8
I didn't like
  • Price
  • Horrific support
  • Poor customer care
#946473
I have been with them for 15 years. Generally good service. But their equipment is old technology that is fair at best. I finally replaced their modem with my own modem. What a difference! Way faster speeds and less "burps" in service. In 15+ years I have never paid them late. We went on vacation and forgot to pay. Get home on the 20th and our cox services are turned off. Called immediately to complain about the sudden disconnect after...
Read more
then I look online or talk to others , we re all getting different rates for the same package!!!!! How is that? I cancelled. I am done. I am in my 50s and until my mid 20s in Chicago you could turn your tv on and for free watch basic tv!!! You can no longer do that?! The prime t. Takes in revenue thru advertising, why am I paying to watch *** inane shows lunch duck dynasty and switch wives? But how many poor people probably forgo a water bill to afford cable...
Read more
1.3
I didn't like
  • Erratic changing prices
#902460

Cox Communications Cable Tv Service Review

#935732
1.9
If I have the cable box plugged in and something happens to the tv or dvd machine, I lose both of those warranties. I did not spend money on those warranties for nothing. Cable box with no warranty is a ripoff.
Comment
Show

Cox Communications Cable Tv Service Review

#931798
1.5
We have been Cox communication clients for over four years ..six between my boyfriend and I.they are absolutely horrible. We lose TV at least 5 to 6 times almost every other day the last 7 to 10 months. We call that they sent someone out to replace the receivers replace the cable replaced the transformer always an excuse. Then they raise our rates and don't tell us...
Comment
Show