Cox Communications Cable Tv Service Review

1.9
Details
If I have the cable box plugged in and something happens to the tv or dvd machine, I lose both of those warranties. I did not spend money on those warranties for nothing. Cable box with no warranty is a ripoff.
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ID
#935732 Review #935732 is a subjective opinion of poster.
Location
Newark, California
Service
Cox Communications Cable Tv Service
Reason of review
Warranty issue

Cox Communications Cable Tv Service Review

1.3
Details
We have been Cox communication clients for over four years ..six between my boyfriend and I.they are absolutely horrible. We lose TV at least 5 to 6 times almost every other day the last 7 to 10 months. We call that they sent someone out to replace the receivers replace the cable replaced the transformer always an excuse. Then they raise our rates and don't tell us...
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ID
#931798 Review #931798 is a subjective opinion of poster.
Location
Bethany, Oklahoma
Service
Cox Communications Cable Tv Service
Reason of review
Bad quality

Cox Communications - Cox, great staff training, old tired equipment, Don't trust agreements

I have been with them for 15 years. Generally good service. But their equipment is old technology that is fair at best. I finally replaced their modem with my own modem. What a difference! Way faster speeds and less "burps" in service. In 15+ years I have never paid them late. We went on vacation and forgot to pay. Get home on the 20th and our cox services are turned off. Called immediately to complain about the sudden disconnect after 18 yrs of paying on schedule, never late, never a missed payment. They were nice, but I cancelled the account, really due to the years of BS, breakdowns, technical glitches, etc. They put me through to the retention department. I reamed them about their outrageous pricing. Behold they allegedly lowered my price with a one-year price guarantee, from $277 per month to $175. Well that was a lie. I get my next bill and they are charging me just over $200 per month. And I have less channels than I had before. They talk a good game but their equipment is old stuff- their new products are full of glitches (Contour), their service staff are nice but not 100% truthful. BTW they tend to have monopolies wherever they operate. Strongly suggest only getting internet from them and buying & using your own modem and "cut the cable" use free TV, Roku, Amazon, Netflix etc.
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ID
#925827 Review #925827 is a subjective opinion of poster.
Location
El Cajon, California
Service
Cox Communications Cable Tv Service
Reason of review
Pricing issue

Cox Communications - Raised basic internet cable to 180.00! One tv one person also randomly went paperless

1.2
Details
I can't get a straight answer from them! How? Can you chRge this? They tell me well we were giving you a $40 credit ? Come on. Din e when do we have to pay for basic prime tv channels? This is a political financial issue. Tv already takes in ad dollars...then I look online or talk to others , we re all getting different rates for the same package!!!!! How is that? I cancelled. I am done. I am in my 50s and until my mid 20s in Chicago you could turn your tv on and for free watch basic tv!!! You can no longer do that?! The prime t. Takes in revenue thru advertising, why am I paying to watch *** inane shows lunch duck dynasty and switch wives? But how many poor people probably forgo a water bill to afford cable. It's an atrocity!
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ID
#902460 Review #902460 is a subjective opinion of poster.
Location
Tucson, Arizona
Service
Cox Communications Cable Tv Service
Cons
  • Erratic changing prices
Reason of review
Pricing issue