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Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Value for money

Customer service is rude and unhelpful! My 76 yr old Mother has tried several times in the past two yrs to change her payment date from end of month to beginning of month due to SS check coming on the 4th every month! We just get a rude "no" and now once again her service has been shut off because due to billing due date she because on paper she always looks to be a month behind!! What a yall will want to charge her yet another reconnect fee! Not gonna happen!

I'm getting with Dish tomorrow morning for her tv and internet needs! Tired of Cox giving her the shaft! You ought to be ashamed!!!

Not to mention your constant rate increases! Goodbye Cox...and good riddence!! Will be joining the largely growing majority in town...Yep! Dish or Direct. So long!

Very, very, very angry and dissatisfied 25 yr customer!

Reason of review: Problems with payment.

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