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Verified Reviewer
1.5
Details
I have been a Cox customer for over 10 years. Unfortunately, there are no other alternatives but Verizon Fios is working on coming to our area. We have had issues with the cable service and had 4 technicians come to try and fix the problem but at the end, the only to...
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ID
#2084678 Review #2084678 is a subjective opinion of poster.
Service
Cox Communications Contour Tv Package
Pros
  • When it works
  • Cox was our only choice until now
Cons
  • Poor service
  • Unhelpfulness
  • Non-responsive tier 2 techs
Loss
$33
Preferred solution
For Cox to honor the agreement I had about keeping the promotional package price for 2 years; as suggested initially by their own rep and that I agreed upon, a year ago!

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Verified Reviewer

Cox Communications - Contour guide is horrible

Original remote was superior , could watch your show while checking what's on. Many advanced features contour doesn't have . Too pissed to list them. I could check what's on every channel for a 12 hour period in less than a minute. Now I can't even check 70 channels in the same amount of time . Plus screen was bright and bold. Now it's dark, faded , and showing info at bottom of screen that I don't need to see.
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ID
#1968781 Review #1968781 is a subjective opinion of poster.
Service
Cox Communications Contour Tv Package
Preferred solution
Let the company propose a solution

Cox Communications - Contour - Cox's Monument to Their Stupidity

1.2
Details
Cox's new Contour box maybe new, but it certainly doesn't offer anything in the way of improved. We have had nothing but trouble in the 2 (long) months we have had this system; picture constantly freezing, tiling on many channels, sometimes no sound. We can't turn off the box unless we unplug it (major fire hazard), remote oftentimes doesn't work (no it's not the batteries), recording of repeat episodes often fails, the reboot process is ridiculously long, So what is the reason that Cox decided to downgrade their service to everyone with an inferior bugged infested product? New is not always better! It would be another thing if Cox offered their customers the choice to stick with their previous system or "upgrade" (really downgrade), but instead it is forced upon everyone and we all have to suffer. Why? There was nothing broken or that needed fixing with the previous system, so Cox goes ahead and forces a really bad product on everyone. This is supposed to be a tech company and we all know that it is going to take them years if and when they debug their "new" system. Cox just rewrote the book on how to lose friends and turn away customers. Cox in tech speak means CRAP!
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ID
#1547615 Review #1547615 is a subjective opinion of poster.
Location
Phoenix, Arizona
Service
Cox Communications Contour Tv Package
Reason of review
Bad quality
Loss
$1800
Preferred solution
Price reduction
1.0
Details
99 per month and switch to Contour. Big mistake. After speaking with a very nice woman named Alicia in their Houston Office on February 12 I was told that I could make the changes and would be charged a monthly bill of about $150 with taxes included and this would...
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ID
#1225357 Review #1225357 is a subjective opinion of poster.
Service
Cox Communications Contour Tv Package
Cons
  • To have pricing promises made but not honored
Reason of review
Pricing issue
Preferred solution
Price reduction

Cox Communications - Contour is AWFUL. Cox techs are incompetent.

Picture freezes, box resets without warning. Pixilation. I've had at least a dozen techs out to look at it - each claiming to have finally fixed the problem. Not a chance! This problem has been going on for months now. I got the new and "improved" Contour system in November. I thought the old system was poor quality, this is much, much worse. Who cares if you have voice command if half the time the system is down? Some companies just deserve to go out of business...I guess I'm stuck with Cox for internet, but there are alternatives like Hulu and Amazon that provide most of what I watch. Will not miss Cox at all.
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ID
#1216245 Review #1216245 is a subjective opinion of poster.
Service
Cox Communications Contour Tv Package
Reason of review
Bad quality

Cox Communications - Contour does not hook up to older surround recivers

1.7
Details
We just upgraded to the Contour box. Our Onkyo surround reciver could not use the RCA input or output jacks so after 2 days of research and calls to Cox we tried the Optical digital audio cord. It works finally after calling Onkyo for tech support 844-525-6053 . Push and hold dvd button till you see optical setting. It must stay on DVD now.
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ID
#1163182 Review #1163182 is a subjective opinion of poster.
Service
Cox Communications Contour Tv Package

Cox Communications - Lied to also

When I complained about my internet bill going up to $80 they gave me a spiel about getting contour and faster internet for less money. I asked very specifically can I watch the TV programing on my TV and they said if it is a "smart" TV I can get an app and watch it. Well, now after the fact I find that is NOT true and call them to complain. They respond and tell me there must have been a "misunderstanding". BS period. Then they tell me there is no contract and I can cancel any time. I say that is not the point. I've been lied to period. They stink as a company.
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ID
#1143996 Review #1143996 is a subjective opinion of poster.
Service
Cox Communications Contour Tv Package
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

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