Once again, another outage in Las Vegas!! Call into Las Vegas and speak with someone in New York.
Was informed on Friday that the soonest they could get a tech out would be Sunday afternoon. An hour later I called back and spoke to a supervisor who informed me that it is a major outage, should be fixed by 3:40. Oh, the exact same thing happened on either Aug 3 or 4.
The EXACT SAME SCENARIO, including an estimated fix time of 3:40. I guess the standard answer to major outages is" a tech has been dispatched, estimated fix time is 3:40.
Reason of review: Bad quality.