Product: Cox Communications Customer Care Clear all filters (0 of 109 reviews match)
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This is far and away the most mismanaged, poorly run company I have ever had the displeasure of being associated with the absolute WORST customer service.For for months I was not receiving 1/2 the services I was entitled to, and each time I refused to pay the bill...
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1.0
Millis, Massachusetts
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Cox Communications Customer Care
#847448
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Cox Communications Customer Care Review

SO RUDE!!! Horrible customer service and they lie abot offers and services.
1.2
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Cox Communications Customer Care
#837191
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Absolutely the WORST customer service I've ever experienced.I called to check about outages in my area since my internet wasn't working. Got a guy who told me he couldn't help me and directed me to another number. While he explained this he had an accent and spoke way...
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Cox Communications Customer Care
#836283
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Received over charging bills; tried to talk there supervisors but no one comes to the phone. Leaving me hanging on the phone. No one calls back. Tried many times; but frustration is all I get. One of the answering clerks told me I had two account numbers and said...
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1.0
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Cox Communications Customer Care
I didn't like
  • Inconsistent information and not taking accountability
  • Scam
#824043
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Here is an email that I wrote to Cox today... Hopeful for a response? Nah... To Whom (if anyone) Receives This Email: Sunday September 6th 2015 I am writing to let you know how pitiful your customer service, and sense of urgency as a company around customer service...
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1.0
Penelope, Texas
Product
Cox Communications Customer Care
#695323
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I called Cox today, first talked to Nick,and told,him I had several issues. I did not want to tell everyone. he took care of one. He set up an apponinment for me to have one TV in my house fixed. I told him my bill was more than I could handle. He Then referred me to...
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Product
Cox Communications Customer Care
I didn't like
  • Intermittent connection
#673019
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Worst customer service ever!!!!! Apparently they use an independent contractor to do home service issues. The contractor they use came to my home, m& m communications, and destroyed the access panel in my home. I have now spent 3 weeks trying to get the damaged...
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Product
Cox Communications Customer Care
#587055
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They are charging me falsingly with install fees. Telling me that the conversation is NOT being recorded when it states that it is when u first call. There customer service staff including supervisors r very rude and do not care about fixing problems that need to be...
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Anonymous
Fedupwithsorry***cox

I signed up for cox 12/2012 and before they could install service the rep said I required a $250 dollar deposit which was fine because I had the money at that time. The rep th...

Anonymous
Cancelled Cox Communications

Today, I called Cox Communications to find out why they charged me more than $80 for the past month. Not only two of their male employees had no knowledge of it, but they did ...

Product
Cox Communications Customer Care
#283042
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Cox is a rip off service. Yeah their customer service stinks too... They do offer service quickly but at a rip off price as these people dont care about longevity only new people to take advantage of at a high price...They don't tell you prices go up quickly and once...
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Anonymous
Christopher

Believe me I know. I work for Directv and switch people over from Cox all day long. It amazes me how they get away with all of their hidden fee\'s. Doing business like that is...

Product
Cox Communications Customer Care
#248177
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