Product: Cox Communications Customer Care Clear all filters (119 of 119 reviews match)
Filter by rating
filters
Seller:
Show
State:
Show
City:
Show
Product:

Cox Communications - Customer Care Review from Edmond, Oklahoma

Terrible customer service. You cannot get ahold of anyone in management. They just don't care.
View full review
1 comment
Anonymous
#1193406

This place is they are big bunch of liar call to get service did not like the service was told that i have a thirty days to cancelled my service now they are telling me that i own them 450.00 for termination which i had the service for less than 30 days they are awful don,t ever use cox they are liars.

Review
#892374 Review #892374 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Poor customer service

Cox Communications Customer Care Review

I had cox cable for a year. I called two weeks in advance to have them turn off my service.I am 64 yr old i have naropithy in my hands and feet.cox said they record all there phone calls well if thats the case than they can listen to the phone vall where they said my cable was going to be shut off and they kept it on and they said would come pick up the box also. Jana manAtione
View full review
Review
#873145 Review #873145 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Poor customer service

Cox Communications Customer Care Review

2.4
Details
Today i had a cox service call.The man came out.He was very nice .He helped fix my problems. I was very happy with his service.I think his name was keith.He did excellent work and communicated very well.
View full review
Review
#870844 Review #870844 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Good customer service

Cox Communications in Warwick, Rhode Island - Very Poor Customer Service/Tanzy

I called this morning to remove service. I was given some options. When I asked a question TANZY said she had already gone over this with me. I was about ready to go through the phone. She is there to help me and if I have a question about something she just explained then she should be prepared to answer me. If I do decide to add more service it will not be with Cox. I have been a customer for a very long time and I think this is very poor customer service. TANZY had a very bad attitude.
View full review
Review
#863845 Review #863845 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Poor customer service

Cox Communications in Laguna Niguel, California - Cox refuses to remove late payment penalty

1.0
Details
Sadly this year, i have had two credit cards stolen and compromised. Each had been used for automatic payment to my cox account (easy pay). Cox refuses to remove the 25 dollar "returned payment" fee for the second card, because they say they already did that once (for the first card). I have been a long standing client of cox, always with immediate payments...and I cannot believe they refuse to remove the penalty for the second card (by the way, I now have automatic payment via my bank account..so there is no risk of a nonpayment because of a compromised credit card).
View full review
Review
#863358 Review #863358 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$25
Preferred solution
please remove the 25 dollar returned payment fee.
On May 16, 2016 I had services installed.Internet, cable and Home security. I did not want this security system. I was told the cameras were free, but no one gave me details as to what I was getting. On May 18th, I called and told cox I wanted to downgrade to internet...
View full review
2 comments
Anonymous
#1316626

dont record the conversation haha...unless u let them know its considered illegal

View more comments
Review
#853688 Review #853688 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Return, Exchange or Cancellation Policy
3.0
Details
Kacey O.was the chat agent. I was given (by Cox tech support via phone) FREE HBO until they could resolve my television issues. Today the tv issues were resolved and, as I promised the agent, I contacted Cox (via chat) to STOP the free HBO and to confirm that I wasn't...
View full review
1 comment
Anonymous
#1164606

They use both local/US reps and reps in Latin America often with US names. I had the same issue.

The foreign reps have a serious deficit in communication abilities despite knowing elementary english. Call retention and make them credit you for the inconvenience.

Review
#851066 Review #851066 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Cons
  • Horrendous customer service on chat support
Reason of review
Poor customer service
Tags
  • cox customer service

Cox Communications Customer Care Review from Tulsa, Oklahoma

2.6
Details
I contacted Cox to add internet service and set up an appointment for the following Saturday morning. I was later told that my credit didn't go through. I explained that could be to a fraud alert on my credit. I was told the quickest way to clear that up was to go to a Cox store. I explained that it would be an inconvenience as there wasn't one near me. Rep informed that it was too late in the day for it to be done on the phone and that going to the store was my option. I went to the store the next day and stood in line. The rep wasn't friendly and basically told me that he didn't know why I was directed to go there. He took my ID info and said everything was completed. This morning I call in an over an hour after the time frame I was given for them being here. I had a *** rep that told me I'd been contacted and that I never called back. I asked why wasn't a message left asking me to contact them. He said my phone didn't receive voicemails with an attitude! I told him that was a lie as I receive voicemails daily. Spoke to his supervisor who told me that I would have to go through verification again and they'd give me a new appointment. No empathy so I asked to speak to her supervisor and was told that it would take 24-48 hours and that they wouldn't speak with me unless I went through verification. Totally dismayed at the customer service level and lack of wanting to correct the problem in a timely manner. I would not be surprised if I don't receive a call from a supervisor.
View full review
Review
#847778 Review #847778 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Poor customer service

Cox Communications in Gainesville, Florida - Atrocious

2.1
Details
I went into Cox this week to order my obligatory "mini boxes". I don't even have digital TVs but am required to rent this in order to see my regular TV. I was intrigued by the Contour system and made an appointment for installation (at a $50 charge) for Sat. May 14th. And I was given a card Well, needless to say, I waited through my 2 hour window and then finally called Cox. IT WAS NEVER SCHEDULED!!! But, of course they did have a record that it was ordered and I am sure will appear on my next bill. After navigating the phone tree, I was transferred twice and finally got a Supervisor. Everyone was very nice but of course that doesn't get the installation done or salvage my wasted time......cancelled Contour. Thought things might have changed at Cox. But no. I guess there is constancy in that!
View full review
Review
#847710 Review #847710 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Cox Communications in Irvine, California - Horrible horrible customer service

I have not had dial tone and Cox has continued to charge me for my phone... when I called they said I had a couple of cancellations on my account.. I have never cancelled an appt with them.. Not only bad service but they also lie.. I have been a customer with them for 15 years.. this is how they treat their old customers.. shame on them.. I am disconnecting their service I use to be happy with their service ...Not happy with them anymore service ... This is so sad, they treat their customers this way
View full review
Review
#847629 Review #847629 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Poor customer service