Product: Cox Communications Customer Care Clear all filters (0 of 114 reviews match)
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On May 16, 2016 I had services installed.Internet, cable and Home security. I did not want this security system. I was told the cameras were free, but no one gave me details as to what I was getting. On May 18th, I called and told cox I wanted to downgrade to internet...
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Anonymous
yoyoman

dont record the conversation haha...unless u let them know its considered illegal

Anonymous
Anonymous

Call retention and accuse them of "stacking" you. This is when a sales rep lies to you and adds things you did not approve of or were not aware of in the first place. Accuse ...

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Cox Communications Customer Care
#853688
Kacey O.was the chat agent. I was given (by Cox tech support via phone) FREE HBO until they could resolve my television issues. Today the tv issues were resolved and, as I promised the agent, I contacted Cox (via chat) to STOP the free HBO and to confirm that I wasn't...
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Anonymous

They use both local/US reps and reps in Latin America often with US names. I had the same issue. The foreign reps have a serious deficit in communication abilities despite k...

3.0
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Cox Communications Customer Care
I didn't like
  • Horrendous customer service on chat support
#851066

Cox Communications Customer Care Review from Tulsa, Oklahoma

I contacted Cox to add internet service and set up an appointment for the following Saturday morning. I was later told that my credit didn't go through. I explained that could be to a fraud alert on my credit. I was told the quickest way to clear that up was to go to a Cox store. I explained that it would be an inconvenience as there wasn't one near me. Rep informed that it was too late in the day for it to be done on the phone and that going to the store was my option. I went to the store the next day and stood in line. The rep wasn't friendly and basically told me that he didn't know why I was directed to go there. He took my ID info and said everything was completed. This morning I call in an over an hour after the time frame I was given for them being here. I had a crappy rep that told me I'd been contacted and that I never called back. I asked why wasn't a message left asking me to contact them. He said my phone didn't receive voicemails with an attitude! I told him that was a lie as I receive voicemails daily. Spoke to his supervisor who told me that I would have to go through verification again and they'd give me a new appointment. No empathy so I asked to speak to her supervisor and was told that it would take 24-48 hours and that they wouldn't speak with me unless I went through verification. Totally dismayed at the customer service level and lack of wanting to correct the problem in a timely manner. I would not be surprised if I don't receive a call from a supervisor.
2.6
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Cox Communications Customer Care
#847778
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Cox Communications - Atrocious

I went into Cox this week to order my obligatory "mini boxes". I don't even have digital TVs but am required to rent this in order to see my regular TV. I was intrigued by the Contour system and made an appointment for installation (at a $50 charge) for Sat. May 14th. And I was given a card Well, needless to say, I waited through my 2 hour window and then finally called Cox. IT WAS NEVER SCHEDULED!!! But, of course they did have a record that it was ordered and I am sure will appear on my next bill. After navigating the phone tree, I was transferred twice and finally got a Supervisor. Everyone was very nice but of course that doesn't get the installation done or salvage my wasted time......cancelled Contour. Thought things might have changed at Cox. But no. I guess there is constancy in that!
2.1
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Cox Communications Customer Care
#847710
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Cox Communications - Horrible horrible customer service

I have not had dial tone and Cox has continued to charge me for my phone... when I called they said I had a couple of cancellations on my account.. I have never cancelled an appt with them.. Not only bad service but they also lie.. I have been a customer with them for 15 years.. this is how they treat their old customers.. shame on them.. I am disconnecting their service I use to be happy with their service ...Not happy with them anymore service ... This is so sad, they treat their customers this way
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Cox Communications Customer Care
#847629
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Cox Communications Customer Care Review from Millis, Massachusetts

This is far and away the most mismanaged, poorly run company I have ever had the displeasure of being associated with the absolute WORST customer service. For for months I was not receiving 1/2 the services I was entitled to, and each time I refused to pay the bill until the issues were resolved. Each time they gave me the runaround to at least 4 different departments, and each time they claimed there was "nothing they could do" until I paid. This last time I refused to pay and insisted they disconnect my service for good. They couldn't even make that happen. COX ROBBED ME OF OVER $600, DO NOT DO BUSINESS WITH THIS COMPANY
1.0
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Millis, Massachusetts
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Cox Communications Customer Care
#847448
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Cox Communications Customer Care Review

SO RUDE!!! Horrible customer service and they lie abot offers and services.
1.2
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Cox Communications Customer Care
#837191
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Cox Communications Customer Care Review from Pensacola, Florida

Absolutely the WORST customer service I've ever experienced. I called to check about outages in my area since my internet wasn't working. Got a guy who told me he couldn't help me and directed me to another number. While he explained this he had an accent and spoke way too fast so I politely asked him to slow down. He proceeded to speak so slow as if I was special needs. Completely disrespectful! When I called the number he directed me to, the other guy failed to try and understand my issue (which was a simple area outage) all I wanted to know was when it would be fixed. Then he told me he didn't have any answers and "it'll be fixed when it's fixed." Nobody presented professionalism or dedication to solving an issue.
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Cox Communications Customer Care
#836283
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Cox Communications - SYSTEMATICALLY OVER BILLING

Received over charging bills; tried to talk there supervisors but no one comes to the phone. Leaving me hanging on the phone. No one calls back. Tried many times; but frustration is all I get. One of the answering clerks told me I had two account numbers and said someone will contact me…never happened. Massages sent to Cox If this is an abuse complaint site…then am calling you out. STOP SYSTEMATICALLY OVER BILLING CUSTOMERS. YOU ARE OUT OF CONTROL! Received over charging bills; tried to talk there supervisors but no one comes to the phone. Leaving me hanging on the phone. No one calls back. Tried many times; but frustration is all I get. One of the answering clerks told me I had two account numbers and said someone will contact me…never happened.
1.0
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Cox Communications Customer Care
I didn't like
  • Inconsistent information and not taking accountability
  • Scam
#824043
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Cox Communications - Tulsa Cox... Also Terrible

Here is an email that I wrote to Cox today... Hopeful for a response? Nah... To Whom (if anyone) Receives This Email: Sunday September 6th 2015 I am writing to let you know how pitiful your customer service, and sense of urgency as a company around customer service is and hoping that this email could reach the ranks of someone who cares enough about the well-being of Cox as a company to do something about it... It is Labor Day Weekend. I had plans of being out of town, but drove two hours back to Tulsa so that someone could turn my internet on today. With that said, let me tell you what's going on... I will preface the rest of the story by saying that I am 30 years old, and since age a 18 I have lived somewhere where Cox has been either the only or only decent option for internet service. That amounts to over a decade of aggravation of dealing with your company, and what makes matters more aggravating is there is no other option, or I would have carried my business elsewhere years ago, as would literally 100s of other people that I know. I moved homes this week and called on Monday August 31st to have my internet service transferred from one home to another in Tulsa. The lady on the phone let me know that it would be Thursday the 3rd before anyone could make it out and turn it on. I told her that would be great. Thursday rolls around and no one shows up... I call to let them know, and I am told that I was left off the schedule, and they would try to get someone out on Friday, but could not make any promises. Friday comes, and a young man arrives late in the afternoon just to tell us that he cannot turn the service on and we need to pay for the professional install and reschedule. I found this hard to believe because we knew the people that we bought the house from and they had just had service from Cox coming to the house. Past aggravation set in as I went through this same thing at my last home, and at that point decided I would call AT&T to take my business to a much inferior provider, but someone that I could count on. I called to cancel my service with Cox Friday afternoon. The lady I spoke with on the phone begged me to stay and ended up telling me that should could do several things to make it worth my time to stay with Cox. She told me that she could discount my bill by $20 per month for the next two year and I would still pay the pro install. I took the bait... As part of the deal she PROMISED me that someone could come out this weekend and do the work. I let her know that I would be gone on Saturday the 5th, but that I would make an exception and come home early from the vacation weekend to have someone turn it on Sunday. I chose 3 to 5 PM. It is now Sunday. I came home from Labor Day Weekend a day early to have this turned on. You see, it is 2015 and I work from home. Going weeks in this new house without internet is not an option. I was willing to come back to make sure I would have service for next week and work. I was back in Tulsa by 3:00... 4:00 rolled around... 5:00 rolled around... No Cox. I called and spoke with a lady on the phone. Beyond aggravation, I ask what happened, and when I could expect someone to be here, and that I had just driven home to have this turned on. She proceeded to tell me that it would be... Get this... THE 13th! What? It is 2015. Why in the world should something take this long? First off, I asked why they would not have called to tell me that I had been rescheduled? She told me that this happens all the time and that she repeatedly talks to customers that are mad about this same issue... UMM, YOU THINK? Get a hint, Cox! People don't like sitting around there house waiting on someone to show up within a 2 hour window to turn internet on... ESPECIALLY ON LABOR DAY WEEKEND. Beyond that, this is now the 4th person that I have talked to in this interaction with Cox. I am obviously furious. No remorse... What is wrong with you guys?!? I work in sales. Customer service is part of my work everyday. If I were to ever be contacted by someone who has already spoke with 4 other people in my company and we haven't fixed their problem, I am about to stop what I am doing and fix the issue at all costs in order to retain the customer's business. (I would not be given a chance after 4 phone calls, they would have already taken their business else where long ago. Cox however, gets more chances because they are the ONLY OPTION) The lady proceeds to tell me that there is absolutely nothing she can do. I cannot be moved up in line for quicker service, I cannot speak to a superior, nothing... This is the 4th time I have been told "sorry"... The 4th time I have been given an excuse... And most importantly, the 4th time I have been let off the phone mad... IN THE LAST 6 DAYS. Can I just tell you something? That is NOT how you do business! From someone who is in sales and service every day, this is beyond foreign to me. Tuesday is the next day I expect someone to be in the office in Tulsa. I plan to go there and see if speaking with someone in person gets me anywhere (I am not planning on it), but it is the only option I can think of in addition to writing this email. I hope that this reaches someone, for the well being of your company. If you are in management or in anyway care about the public opinion of your company, why would you not take action? The is ridiculously awful customer service. I will make sure to pass this story and all other past miserable Cox encounters to all that I can. That said, all they can do is just get mad because there is no other option. I won't rest until this is made right, or I have let as many as I can know about it. Please call, email, write a letter, anything... if you have a solution to my problem. It would be beyond appreciation. I sincerely hope this reaches someone who cares. Your company needs help, in more ways than one...
1.0
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Penelope, Texas
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Cox Communications Customer Care
#695323
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