Product: Cox Communications Customer Care Clear all filters (0 of 114 reviews match)
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Cox Communications - Increase in my bill!

I called Cox today, first talked to Nick,and told,him I had several issues. I did not want to tell everyone. he took care of one. He set up an apponinment for me to have one TV in my house fixed. I told him my bill was more than I could handle. He Then referred me to the loyalty Dept. I,talked to Theresa, she said I was getting all that she could see. I then asked for her supervisor, his name was James. He said I was getting the best, he could give. My bill has gone up 25 dollars, in the last billing sycle. No one gave me a head's up on the increase...now I have been A customer for quit a few year's. If you cannot get my bill lower, I will be,forced to go to someone else. Or just cancel Cox from my TV. And only use Nextflix. looking forward to hearing from you, with all I have gone, thru. I was on the phone for over thirty minutes Your customer. Millie Damas
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Cox Communications Customer Care
I didn't like
  • Intermittent connection
#673019
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Cox Communications - Worst customer service ever!!!

Worst customer service ever!!!!! Apparently they use an independent contractor to do home service issues. The contractor they use came to my home, m& m communications, and destroyed the access panel in my home. I have now spent 3 weeks trying to get the damaged repaired and just keep getting the run around. Cox just puts me on hold and leaves me there indefinitely until I hang up. I hate this company, but they know they have a monopoly on my condo complex and just don't care. It is mind boggling that they can get away with this, but what can a lowly consumer do against a company that provides no satisfaction?
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Cox Communications Customer Care
#587055
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They are charging me falsingly with install fees. Telling me that the conversation is NOT being recorded when it states that it is when u first call. There customer service staff including supervisors r very rude and do not care about fixing problems that need to be...
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Anonymous
Fedupwithsorry***cox

I signed up for cox 12/2012 and before they could install service the rep said I required a $250 dollar deposit which was fine because I had the money at that time. The rep th...

Anonymous
Cancelled Cox Communications

Today, I called Cox Communications to find out why they charged me more than $80 for the past month. Not only two of their male employees had no knowledge of it, but they did ...

Product
Cox Communications Customer Care
#283042
Cox is a rip off service. Yeah their customer service stinks too... They do offer service quickly but at a rip off price as these people dont care about longevity only new people to take advantage of at a high price...They don't tell you prices go up quickly and once...
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Anonymous
Christopher

Believe me I know. I work for Directv and switch people over from Cox all day long. It amazes me how they get away with all of their hidden fee\'s. Doing business like that is...

Product
Cox Communications Customer Care
#248177