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Cox Communications Customer Care Review from Millis, Massachusetts

1.0
Details
This is far and away the most mismanaged, poorly run company I have ever had the displeasure of being associated with the absolute WORST customer service. For for months I was not receiving 1/2 the services I was entitled to, and each time I refused to pay the bill until the issues were resolved. Each time they gave me the runaround to at least 4 different departments, and each time they claimed there was "nothing they could do" until I paid. This last time I refused to pay and insisted they disconnect my service for good. They couldn't even make that happen. COX ROBBED ME OF OVER $600, DO NOT DO BUSINESS WITH THIS COMPANY
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Review
#847448 Review #847448 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Problems with payment

Cox Communications Customer Care Review

1.2
Details
SO RUDE!!! Horrible customer service and they lie abot offers and services.
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Review
#837191 Review #837191 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Poor customer service

Cox Communications Customer Care Review from Pensacola, Florida

Absolutely the WORST customer service I've ever experienced. I called to check about outages in my area since my internet wasn't working. Got a guy who told me he couldn't help me and directed me to another number. While he explained this he had an accent and spoke way too fast so I politely asked him to slow down. He proceeded to speak so slow as if I was special needs. Completely disrespectful! When I called the number he directed me to, the other guy failed to try and understand my issue (which was a simple area outage) all I wanted to know was when it would be fixed. Then he told me he didn't have any answers and "it'll be fixed when it's fixed." Nobody presented professionalism or dedication to solving an issue.
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Review
#836283 Review #836283 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Poor customer service

Cox Communications in Las Vegas, Nevada - SYSTEMATICALLY OVER BILLING

1.0
Details
Received over charging bills; tried to talk there supervisors but no one comes to the phone. Leaving me hanging on the phone. No one calls back. Tried many times; but frustration is all I get. One of the answering clerks told me I had two account numbers and said someone will contact me…never happened. Massages sent to Cox If this is an abuse complaint site…then am calling you out. STOP SYSTEMATICALLY OVER BILLING CUSTOMERS. YOU ARE OUT OF CONTROL! Received over charging bills; tried to talk there supervisors but no one comes to the phone. Leaving me hanging on the phone. No one calls back. Tried many times; but frustration is all I get. One of the answering clerks told me I had two account numbers and said someone will contact me…never happened.
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Review
#824043 Review #824043 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Cons
  • Scam
  • Inconsistent information and not taking accountability
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Cox Communications in Penelope, Texas - Tulsa Cox... Also Terrible

1.0
Details
Here is an email that I wrote to Cox today... Hopeful for a response? Nah... To Whom (if anyone) Receives This Email: Sunday September 6th 2015 I am writing to let you know how pitiful your customer service, and sense of urgency as a company around customer service is and hoping that this email could reach the ranks of someone who cares enough about the well-being of Cox as a company to do something about it... It is Labor Day Weekend. I had plans of being out of town, but drove two hours back to Tulsa so that someone could turn my internet on today. With that said, let me tell you what's going on... I will preface the rest of the story by saying that I am 30 years old, and since age a 18 I have lived somewhere where Cox has been either the only or only decent option for internet service. That amounts to over a decade of aggravation of dealing with your company, and what makes matters more aggravating is there is no other option, or I would have carried my business elsewhere years ago, as would literally 100s of other people that I know. I moved homes this week and called on Monday August 31st to have my internet service transferred from one home to another in Tulsa. The lady on the phone let me know that it would be Thursday the 3rd before anyone could make it out and turn it on. I told her that would be great. Thursday rolls around and no one shows up... I call to let them know, and I am told that I was left off the schedule, and they would try to get someone out on Friday, but could not make any promises. Friday comes, and a young man arrives late in the afternoon just to tell us that he cannot turn the service on and we need to pay for the professional install and reschedule. I found this hard to believe because we knew the people that we bought the house from and they had just had service from Cox coming to the house. Past aggravation set in as I went through this same thing at my last home, and at that point decided I would call AT&T to take my business to a much inferior provider, but someone that I could count on. I called to cancel my service with Cox Friday afternoon. The lady I spoke with on the phone begged me to stay and ended up telling me that should could do several things to make it worth my time to stay with Cox. She told me that she could discount my bill by $20 per month for the next two year and I would still pay the pro install. I took the bait... As part of the deal she PROMISED me that someone could come out this weekend and do the work. I let her know that I would be gone on Saturday the 5th, but that I would make an exception and come home early from the vacation weekend to have someone turn it on Sunday. I chose 3 to 5 PM. It is now Sunday. I came home from Labor Day Weekend a day early to have this turned on. You see, it is 2015 and I work from home. Going weeks in this new house without internet is not an option. I was willing to come back to make sure I would have service for next week and work. I was back in Tulsa by 3:00... 4:00 rolled around... 5:00 rolled around... No Cox. I called and spoke with a lady on the phone. Beyond aggravation, I ask what happened, and when I could expect someone to be here, and that I had just driven home to have this turned on. She proceeded to tell me that it would be... Get this... THE 13th! What? It is 2015. Why in the world should something take this long? First off, I asked why they would not have called to tell me that I had been rescheduled? She told me that this happens all the time and that she repeatedly talks to customers that are mad about this same issue... UMM, YOU THINK? Get a hint, Cox! People don't like sitting around there house waiting on someone to show up within a 2 hour window to turn internet on... ESPECIALLY ON LABOR DAY WEEKEND. Beyond that, this is now the 4th person that I have talked to in this interaction with Cox. I am obviously furious. No remorse... What is wrong with you guys?!? I work in sales. Customer service is part of my work everyday. If I were to ever be contacted by someone who has already spoke with 4 other people in my company and we haven't fixed their problem, I am about to stop what I am doing and fix the issue at all costs in order to retain the customer's business. (I would not be given a chance after 4 phone calls, they would have already taken their business else where long ago. Cox however, gets more chances because they are the ONLY OPTION) The lady proceeds to tell me that there is absolutely nothing she can do. I cannot be moved up in line for quicker service, I cannot speak to a superior, nothing... This is the 4th time I have been told "sorry"... The 4th time I have been given an excuse... And most importantly, the 4th time I have been let off the phone mad... IN THE LAST 6 DAYS. Can I just tell you something? That is NOT how you do business! From someone who is in sales and service every day, this is beyond foreign to me. Tuesday is the next day I expect someone to be in the office in Tulsa. I plan to go there and see if speaking with someone in person gets me anywhere (I am not planning on it), but it is the only option I can think of in addition to writing this email. I hope that this reaches someone, for the well being of your company. If you are in management or in anyway care about the public opinion of your company, why would you not take action? The is ridiculously awful customer service. I will make sure to pass this story and all other past miserable Cox encounters to all that I can. That said, all they can do is just get mad because there is no other option. I won't rest until this is made right, or I have let as many as I can know about it. Please call, email, write a letter, anything... if you have a solution to my problem. It would be beyond appreciation. I sincerely hope this reaches someone who cares. Your company needs help, in more ways than one...
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Review
#695323 Review #695323 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Cox Communications in East Providence, Rhode Island - Increase in my bill!

I called Cox today, first talked to Nick,and told,him I had several issues. I did not want to tell everyone. he took care of one. He set up an apponinment for me to have one TV in my house fixed. I told him my bill was more than I could handle. He Then referred me to the loyalty Dept. I,talked to Theresa, she said I was getting all that she could see. I then asked for her supervisor, his name was James. He said I was getting the best, he could give. My bill has gone up 25 dollars, in the last billing sycle. No one gave me a head's up on the increase...now I have been A customer for quit a few year's. If you cannot get my bill lower, I will be,forced to go to someone else. Or just cancel Cox from my TV. And only use Nextflix. looking forward to hearing from you, with all I have gone, thru. I was on the phone for over thirty minutes Your customer. Millie Damas
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Review
#673019 Review #673019 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Cons
  • Intermittent connection
Reason of review
Pricing issue
Loss
$25

Cox Communications in Herndon, Virginia - Worst customer service ever!!!

Worst customer service ever!!!!! Apparently they use an independent contractor to do home service issues. The contractor they use came to my home, m& m communications, and destroyed the access panel in my home. I have now spent 3 weeks trying to get the damaged repaired and just keep getting the run around. Cox just puts me on hold and leaves me there indefinitely until I hang up. I hate this company, but they know they have a monopoly on my condo complex and just don't care. It is mind boggling that they can get away with this, but what can a lowly consumer do against a company that provides no satisfaction?
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Review
#587055 Review #587055 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
They are charging me falsingly with install fees. Telling me that the conversation is NOT being recorded when it states that it is when u first call. There customer service staff including supervisors r very rude and do not care about fixing problems that need to be...
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6 comments
Anonymous
#729649

I signed up for cox 12/2012 and before they could install service the rep said I required a $250 dollar deposit which was fine because I had the money at that time. The rep then asked for me for my debit card, the expiration date and 3 digit security code on the back , I gave him that and he said it was charged and that now I can schedule a day for a technician to come out and install my boxes.

2 days later my cable was installed. I get my first bill and it's almost $400! Why? Because my card was never charged and when I called in to explain that, the rep was a *** to me she said "well of we didn't charge the card whose fault is it, yours right?" And I immediately got pissed and hung up in her face, I've called 3 other times after that and they insist that it's my fault that my card wasn't charged.

So they put it on my credit and now I'm suffering from it and they won't remove the mistake the made. They've also done this to a friend of mines. What kind of dumb *** people do they have working for this company?

I hate them ! Cox you suck ...

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Review
#283042 Review #283042 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Loss
$200

Cox Communications in Chula Vista, California - Cox doesn't look out for good longevity customers...

Cox is a rip off service. Yeah their customer service stinks too... They do offer service quickly but at a rip off price as these people dont care about longevity only new people to take advantage of at a high price...They don't tell you prices go up quickly and once you see the bill your screwed and cannot get out of it. Greed is this company's motto and not good customers who pay on time their bills and stay with them for years of service making them richer. They have no sense for how to be good with good clients...Learn how to keep the good one's happy by giving lower rates for years of service..
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1 comment
Anonymous
#316482

Believe me I know. I work for Directv and switch people over from Cox all day long.

It amazes me how they get away with all of their hidden fee's. Doing business like that is Shady and Cox communications is shady my friend. Call me and I'll get you set up with Direct. Free NFL SUNDAY TICKET for the whole season!

1-866-22-directv ask for Christopher. Thanks and Sorry for all of your troubles

Review
#248177 Review #248177 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Loss
$151