Product: Cox Communications Customer Care Clear all filters (0 of 114 reviews match)
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I initiated a chat with customer service to inquire about past due balance. Was given an amount by customer service and made that exact payment right then. Service had been interupted, customer service told me that our service would be turned back on with that payment....
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1.1
Product
Cox Communications Customer Care
#1242455
We have been customers of Cox for more than 30 years. We've become used to the games they play with rates and promotions and learned that we have to call the month before the promo rate expires and threaten to cancel our service to which their reply has always been to...
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2.1
Product
Cox Communications Customer Care
#1238293

Cox Communications - Sucks

I did not approve anything from Cox Cable. When the box came to my new home, I sent it right back. All Cox Cable has to do is look on computer and see that the system was returned and see that there has not been any activity on being used. I do not want or ever wanted Cox. I'm tired if being harrassed, something needs to be done. Just ask my son, he will tell you that we don't have cable. I'm happy with rabbit ears. If I have cable isn't someone suppose to come out and hook something up?
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Cox Communications Customer Care
#1231819
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Cox Communications - REALLY
Cox Communications - REALLY
Cox Cable is a rip off. Sending me to collections and for a bill that is totally stupid. I say again that I DO NOT HAVE COX CABLE. And if I want cable, I sure in *** wouldn't get Cox. I did not approve on getting Cox in the first place. When a box from Cox came I sent...
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Product
Cox Communications Customer Care
#1231042
I have called multiple times to lower my rate, and after many lies of them quoting something and then saying that is before tax. Some got 138, not true {{Redacted}}, later I found that it is actually 165. The first time I talked to an employee at COX they quoted me 160...
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2.1
Product
Cox Communications Customer Care
#1230270

Cox Communications - Eternal *** with Cox Cable

I've been on hold 57 minutes for a manager with Cox Cable in regard to my bill increasing after 13 months
2.4
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Product
Cox Communications Customer Care
#1229279
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Cox Communications - Tricked into going to store
I am new to Arizona from Michigan and went online to start service with Cox, I picked all my options I wanted and at the end paid the $20 deposit that they charge after you set all your stuff up and was given a number to call to complete setup. I called to complete the...
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DismalEmu269
DismalEmu269

Not surprised its how they operate, it will just get worst, because they're losing money because a lot of families have antennas or fire sicks, rokus, so they trying to make i...

1.4
Product
Cox Communications Customer Care
#1225643

Cox Communications - Horrible service

I talked to our locsl rep Shannon and arranged for csble to be installed in my house got a e mail conforming money paid and installation time etc my dad waitec from 8 am till 1 30 and they were a no csll no show this company is terrible amd i would give them a scoire lower then zero if i could
Product
Cox Communications Customer Care
#1212476
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Had a house visit appointment today for technical support to come and check my Internet service, the gentleman showed up in time however I was in the other line talking to my dish provider asking about my house visit by them (both were supposed to be at the house by...
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1.0
Product
Cox Communications Customer Care
I liked
  • You are stuck with them
  • Internet speed
  • Representative who handled my call
I didn't like
  • Customer care
#1191912

Cox Communications - Unacceptable

For the past 2 months I have been blown off, lied to and wasted several days on phone with no results. Paying for services and no tv. Worst company ever. Please consider hiring and training your staff to do the job. Constantly losing time from work for them to tell you they have you down for a different day. Don’t tell me there was a fence, dog and no access when I live in a condo with none if these and watched for tech from 7 am till 7 pm and lost a days pay and this happened 4 times in 2 months
1.3
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
Product
Cox Communications Customer Care
#1183909
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