Product: Cox Communications Customer Care Clear all filters (0 of 80 reviews match)
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Just spoke to cox customer service to get my bundle changed so I'm not paying $200 a month...she said there is nothing she can do.Later in the convo I repeated that back to her...she denied saying it, then continued to say she ASSUMES there is nothing she can do to...
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1.0
Product
Cox Communications Customer Care
#1079089
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I called and asked a simpke question about switching service in my house I had initally done it onlune and was a bit confused immediatly the agent was so rude barely wanted to answer my questions and when I couldnt hear her she screamed the answer to me again the...
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1.0
Product
Cox Communications Customer Care
#1078714
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We are moving to a Cox monopolized service area.When trying to set up service, and spending 30 hours on the phone in their phone mail *** runaround, constantly being connected to someone who was less than literate, asking for specific dates to ship equipment, no one...
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1.0
Product
Cox Communications Customer Care
#1075851
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We have current service and are moving to an upstairs apartment and was setting up service there.The original rep we spoke with gave a us a good deal and documented in our account what we were going to be charged at the new service location. All set....right? Wrong! We...
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1.0
Product
Cox Communications Customer Care
I didn't like
  • Fraudulent practice and identity theft
#1052126
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My home phone was out for almost a week.the service guy came and it had been wet that morning and I told him if he could put on shoe covers and he said why I haven't been any where yer.I said so.I just want to say you *** you've been walking on dirty streets and wet...
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1.0
Product
Cox Communications Customer Care
#1049819
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First of all I would like to say I'm sorry to hear of your situation with Cox.What Cox is consistent on is Deceptive Trade Practice. All the time you waste on the phone going back and forth in a whirlwind of the biggest circle *** imaginable, is only a game they play....
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2.1
Product
Cox Communications Customer Care
I liked
  • Being a customer for years until billing makes a mistake
I didn't like
  • Any of this
#1046139
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My whole DVR recordings just deleted on Sunday, coincidentally after I posted here on Facebook.I spent an hour on the phone on Sunday trying to get my DVR recordings back. Jason told me you could and would call me by yesterday. When I called today, another customer...
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1.0
Product
Cox Communications Customer Care
I didn't like
  • Dishonest company
  • Lied to me
  • Customer service i received and the resolution
#1033262
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I spent one hour on the phone and never reached a resolution.I first spoke with billing and they could not understand the issue was they charged for services AFTER the account was closed. They rationalized that since the bill was paid they saw no issue but it is...
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1.3
Product
Cox Communications Customer Care
#1029360
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Ultimately, after finding it necessary to ask to speak to a supervisor, then her arguing with me, she found a way to put my bill back down to what I'd been paying, rather than paying the $55 increase they tried to stick me with. I thought it was very unprofessional for...
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Product
Cox Communications Customer Care
#1019765
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I just moved to a new state and made a quick decision to go with cox for cable/internet/phone.They are the absolute WORST company I have ever had to deal with in my entire life. I have had five missed appointments for my installation and the customer service agents are...
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Product
Cox Communications Customer Care
#1009499
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