Product: Cox Communications Customer Care Clear all filters (71 of 71 reviews match)
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I just moved to a new state and made a quick decision to go with cox for cable/internet/phone.They are the absolute WORST company I have ever had to deal with in my entire life. I have had five missed appointments for my installation and the customer service agents are...
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Cox Communications Customer Care
#1009499
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Employee did not offer any solutions to my issue in regards to cox security alarm system.Employee refused to escalate call to upper level. Employee treated me like I am asking for charity. I am a new cox home security owner. I would not recommend cox home security...
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1.0
Product
Cox Communications Customer Care
I liked
  • Representative who handled my call
I didn't like
  • Tyson 19274
  • Representative who handled my call
#1008673
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Cox Communications - Customer Care Review
Wow this company is the absolute worst.I bought a home & decided to get Verizon since it's only $50 a month & wasn't an option in my old neighborhood. Disconnecting from Cox was quite a hassle as you can see from the statement below. They sent me a refund check for...
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Moni25
Moni25

I can top you on that one. I have a $100 amount one my credit report from AT&T because their accounting department is a bunch of idiots! It's been 6+ years now, before I found...

1.0
Product
Cox Communications Customer Care
#1003807
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Cox has a pretty good hold on the market right now due to their ability to have the best service for internet.They have recently started charging for data, Omaha area customer cannot get CenturyLink valid internet service and cell companies can only compete price wise...
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Cox Communications Customer Care
#997330
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I called Cox to order a Netgear CM1000 modem.I had to call them because they didn't have one at my local Cox store and the sales person told me to call. In any event, despite confirming four times that I was ordering this modem and having the Cox representative repeat...
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Cox Communications Customer Care
#992885
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They charged a 95 year old woman who had to cancel her Cox Cable after being a customer for 25 years a cancellation charge of $90.This woman had no choice but to cancel because she entered a Nursing Home. When we called Cox Cable they said it was a legitimate charge...
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Anonymous
Anonymous

This is typical. They don't care about customers and 25 years of loyalty means nothing to them. I am not renewing with them.

1.0
Product
Cox Communications Customer Care
#992380
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Their written confirmation said they would arrive today between 5:00 - 7:00 p.m.When they didn't show up or call by 7:30 p.m., I called them and was told they were "running about an hour late," but that they were definitely coming and that I was next. Now it's past...
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3.0
Product
Cox Communications Customer Care
I liked
  • People on phone -- always apologetic and eager to help
I didn't like
  • Failures to meet their written promises
#982098
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My friend told me what happened on her computer a few days ago. She got this message with blaring horns, etc telling her that there was a problem and her hard drive would be erased and it was from Cox. there was a phone number they provided for her to call to get this...
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Anonymous
Anonymous

This Pop-Up was not from Cox. Cox does offer CTS (Cox Tech solutions) when Cus need help. It is not $299.00 it is $99.00 for tech to fix the PC remotely then IF you want the s...

h.kitchener
h.kitchener

Don't blame Cox. Your "friend" was the victim of some malicious software picked up by going to some shady site or clicking on an email attachment. You might want to make sure ...

Product
Cox Communications Customer Care
I didn't like
  • That they are a crooked establishment
#962508
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COX Communications gets away with unethical business practices -- They falsify information and do not notify a person who has discontinued their service of a bill COX thinks the person owes. One service representative told me the service was performed at an address...
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2.6
Product
Cox Communications Customer Care
#958634
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I walked into cox to inquire about services and I was greeted by a rep that made me feel i should have not walk in the store at all .The woman accused me of not paying my bill and that I should be reported to credit bureau . I was mortified to say the least . I tried...
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Anonymous
Anonymous

what is stall? Is it a new type of the English language?

1.0
Product
Cox Communications Customer Care
I didn't like
  • Customer service i received and the resolution
#955623
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