Product: Cox Communications Customer Care Clear all filters (119 of 119 reviews match)
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Cox Communications - Eternal *** with Cox Cable

2.4
Details
I've been on hold 57 minutes for a manager with Cox Cable in regard to my bill increasing after 13 months
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Review
#1229279 Review #1229279 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Poor customer service
1.4
Details
Cox Communications - Tricked into going to store
I am new to Arizona from Michigan and went online to start service with Cox, I picked all my options I wanted and at the end paid the $20 deposit that they charge after you set all your stuff up and was given a number to call to complete setup. I called to complete the...
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1 comment
DismalEmu269
#1643189

Not surprised its how they operate, it will just get worst, because they're losing money because a lot of families have antennas or fire sicks, rokus, so they trying to make it up by overcharging customers.

Review
#1225643 Review #1225643 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Poor customer service
Preferred solution
I would like them to give me my equipment without the deposit to fix their messup, I wasn't told of the fee before I left work to go get my box so I feel I shouldn't have to pay it. Their mistake they should fix it.

Cox Communications - Horrible service

I talked to our locsl rep Shannon and arranged for csble to be installed in my house got a e mail conforming money paid and installation time etc my dad waitec from 8 am till 1 30 and they were a no csll no show this company is terrible amd i would give them a scoire lower then zero if i could
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Review
#1212476 Review #1212476 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Poor customer service
1.0
Details
Had a house visit appointment today for technical support to come and check my Internet service, the gentleman showed up in time however I was in the other line talking to my dish provider asking about my house visit by them (both were supposed to be at the house by...
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Review
#1191912 Review #1191912 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Pros
  • Representative who handled my call
  • You are stuck with them
  • Internet speed
Cons
  • Customer care
Reason of review
Poor customer service

Cox Communications in Warner Robins, Georgia - Unacceptable

1.3
Details
For the past 2 months I have been blown off, lied to and wasted several days on phone with no results. Paying for services and no tv. Worst company ever. Please consider hiring and training your staff to do the job. Constantly losing time from work for them to tell you they have you down for a different day. Don’t tell me there was a fence, dog and no access when I live in a condo with none if these and watched for tech from 7 am till 7 pm and lost a days pay and this happened 4 times in 2 months
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Review
#1183909 Review #1183909 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Poor customer service
Tech was supposed to arrive from 1-3.No show, no call. Called cox at 2:30 to inquire, said tech is on the way. 4:45, still nobody. Tech claims he got lost. Called dispatch who said they could ger someone by 7pm! MY ENTIRE DAY GONE. No remorse from customer service at...
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1 comment
Glamma33
#1428242

The have to show up at the designated time or pay you $75.00. They are farming out their repairs to second hand repair shops.

Must be less expensive.

I have been being charged for a mini box a did not need, but they said I did for the last six years. I would like to get that money back.

Review
#1182918 Review #1182918 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Poor customer service

Cox Communications in Chesapeake, Virginia - Rising cox bill

1.0
Details
I have been with cox for over 20 years. My daughter has been with them for two. I pay $60 more per month for less service. So much for customer loyalty. When I contacted cox I was met with a rude customer service rep. Called back spoke with a supervisor. In the end they were not able to lower my bill. It doesn’t pay to stay with the same company
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Review
#1181557 Review #1181557 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Pricing issue
1.6
Details
Had the Cox guy come over he look like he was a 17 year old kid with piercings all over went up to my daughter's room and told him that a lot of the times when we turn the TV on it says there's no signal coming in from Cox.He then assumed that I was stupid and that the...
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1 comment
Anonymous
#1434383

Cox is by far one of the worst service on this planet!!

Review
#1180949 Review #1180949 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Poor customer service
1.0
Details
For the past three months my bill has escalated.I called a few weeks ago but they don’t do business on the weekends as far as cancellations. I got busy and finally called today. The first person I spoke with was completely rude. I finally got a manager on the phone I...
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Review
#1174520 Review #1174520 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Problems with payment
1.0
Details
Been told something different by everyone I talked to and they don't care.I was going to cancel everything so they said they would give me a special deal. Never told me that they were going to take away certain channels that I watch. Talked to the Loyalty Department...
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1 comment
Anonymous
#1510270

I have been using COX for more than 2 years. At the end of the 2 years expired the discount I have received when I joined.

I phoned to COX to get a new financial arrangement or I would leave to another provider. On the phone I was ensured that I could keep the same fee. But it did not happen and I had a considerable increase. I phoned again to explain they lied to me.

They did not care (despite the phone calls are recorded) and we renegotiated a new arrangement where I gave up a few functions to keep my bill at the level I wanted. This was an ensured fee but it lasted only a few months and they have increased it again without notice. I phone again (all phone calls recorded but they do not care) and they told me that is because I got a 6 month discount which was not the deal. Lie again and again.

COX: they are the biggest liars I have ever seen. Never join this company who do not respect their costumers!

Review
#1174150 Review #1174150 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Poor customer service
Preferred solution
Price reduction