Product: Cox Communications Customer Care Clear all filters (0 of 109 reviews match)
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I have been a customer for an hour and you people have already messed up multiple times.I had to call and give a pin number because that is what your website told me to do and the customer service people didn't even know what I was talking about. I had to explain the...
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Cox Communications Customer Care
#1166875
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Cox Communications - Bad customer service

It’s 10:24 am there are five representatives that are actually helping customers. There are about 40 people here waiting. This is Federal office for you. I just have 2 more months of this and no more.
1.0
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Cox Communications Customer Care
#1164696
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Resolved
I had a terrible experience today trying to downgrade my service with Cox Communications in Chesapeake, Virginia. The representative was rude, sarcastic and demeaning. She advised me that people who have purchased the Amazon firestick and want to get rid of their TV...
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Anonymous
dfoofnik

The Cox system is set up to frustrate and overcharge, which means no matter how friendly or capable the customer service people, they can only end up costing you more money fo...

2.9
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Cox Communications Customer Care
I liked
  • Internet speed
  • Being a customer for years until billing makes a mistake
  • Provision of service without downtime
I didn't like
  • Incompetent e-care specialists or liars
  • Billing practices
#1162821
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Cox Communications - *** service

Taking over a half hour to get a receipt for a returned box. No reason I need a rep except for an up sell. Ridiculous. I already cried to Cox this month to re negotiate my rate. I resent this waste of my time I am NOT replacing. I just want my receipt on the return. The girl who scanned in the box could have given me a receipt. Where are your technical guys who could make this EASY.
2.1
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Cox Communications Customer Care
#1161478
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Cox Communications - Auto billing

I recieved a pointed email stating my bill was overdue and should pay immeditely. I’ve had autopay for years and recently updated my credit card. The very nice Cox rep Melissa told me I needed to resubmit my autopay. I was never informed of this. This is incredible and should never have hapoened.
2.6
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Cox Communications Customer Care
#1161413
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A phone was supposed to be installed between 8-10 a.m. on Dec.29 for my 97 year old Mother. No one came. I tried calling my Mother at 6p.m. and told there was no service. I called Cox and was told the service was rescheduled but no one know when or why....and the...
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Cox Communications Customer Care
#1159161
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Cox has applied my payment, to which they cash cashed the checks that were sent ahead of time, and applied the payment to the wrong account, and sent me nasty emails and robocalls saying my account is delinquent. I have proof that they cashed the freakin checks that...
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1.0
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Cox Communications Customer Care
#1154976
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I was going into your location on Midvale and Valencia to get some service.I get out of my car I'm walking up to the store and there's people outside blasting the rap music on their phones. Plus they have this charcoal going that has all the smoke and it's killing my...
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1.0
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Cox Communications Customer Care
#1148149
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Cox Communications - VERY ANGRY  FEMALE
1.) Got a Cox Cable box delivered when I said NO I don't want Cox Cable.2.) Back in March of this year. I opened box and got the return sticker out and mailed it back to Cox. 3.) Yes, I sent a complaint like I'm doing again. And now Cox sent a bill to collections, so...
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Cox Communications Customer Care
#1139957
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Cox Communications - VERY UNHAPPY

Wow, I just sent another unhappy message again. Cox really needs to stop harassing me about a freaking bill. I do not have Cox Cable, rabbit ears are so much better. Look on computer and you will see that I sent the box back in March / April time. I never had anyone come out and hook up anything, because I don't have cable. I'm very angry with Cox trying to get money out if me and for what , nothing. Stop harassing me. Thank you, Ms. Burchett
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Cox Communications Customer Care
#1131626
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