Product: Cox Communications Customer Care Clear all filters (0 of 114 reviews match)
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Tech was supposed to arrive from 1-3.No show, no call. Called cox at 2:30 to inquire, said tech is on the way. 4:45, still nobody. Tech claims he got lost. Called dispatch who said they could ger someone by 7pm! MY ENTIRE DAY GONE. No remorse from customer service at...
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Glamma33
Glamma33

The have to show up at the designated time or pay you $75.00. They are farming out their repairs to second hand repair shops. Must be less expensive.I have been being charg...

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Cox Communications Customer Care
#1182918

Cox Communications - Rising cox bill

I have been with cox for over 20 years. My daughter has been with them for two. I pay $60 more per month for less service. So much for customer loyalty. When I contacted cox I was met with a rude customer service rep. Called back spoke with a supervisor. In the end they were not able to lower my bill. It doesn’t pay to stay with the same company
1.0
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Cox Communications Customer Care
#1181557
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Had the Cox guy come over he look like he was a 17 year old kid with piercings all over went up to my daughter's room and told him that a lot of the times when we turn the TV on it says there's no signal coming in from Cox.He then assumed that I was stupid and that the...
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Anonymous
Alonzo

Cox is by far one of the worst service on this planet!!

1.6
Product
Cox Communications Customer Care
#1180949
For the past three months my bill has escalated.I called a few weeks ago but they don’t do business on the weekends as far as cancellations. I got busy and finally called today. The first person I spoke with was completely rude. I finally got a manager on the phone I...
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1.0
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Cox Communications Customer Care
#1174520
Been told something different by everyone I talked to and they don't care.I was going to cancel everything so they said they would give me a special deal. Never told me that they were going to take away certain channels that I watch. Talked to the Loyalty Department...
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Anonymous
Mercier

I have been using COX for more than 2 years. At the end of the 2 years expired the discount I have received when I joined. I phoned to COX to get a new financial arrangement o...

1.0
Product
Cox Communications Customer Care
#1174150
I have been a customer for an hour and you people have already messed up multiple times.I had to call and give a pin number because that is what your website told me to do and the customer service people didn't even know what I was talking about. I had to explain the...
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Cox Communications Customer Care
#1166875

Cox Communications - Bad customer service

It’s 10:24 am there are five representatives that are actually helping customers. There are about 40 people here waiting. This is Federal office for you. I just have 2 more months of this and no more.
1.0
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Cox Communications Customer Care
#1164696
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Resolved
I had a terrible experience today trying to downgrade my service with Cox Communications in Chesapeake, Virginia. The representative was rude, sarcastic and demeaning. She advised me that people who have purchased the Amazon firestick and want to get rid of their TV...
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Anonymous
dfoofnik

The Cox system is set up to frustrate and overcharge, which means no matter how friendly or capable the customer service people, they can only end up costing you more money fo...

2.9
Product
Cox Communications Customer Care
I liked
  • Internet speed
  • Being a customer for years until billing makes a mistake
  • Provision of service without downtime
I didn't like
  • Incompetent e-care specialists or liars
  • Billing practices
#1162821

Cox Communications - *** service

Taking over a half hour to get a receipt for a returned box. No reason I need a rep except for an up sell. Ridiculous. I already cried to Cox this month to re negotiate my rate. I resent this waste of my time I am NOT replacing. I just want my receipt on the return. The girl who scanned in the box could have given me a receipt. Where are your technical guys who could make this EASY.
2.1
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Cox Communications Customer Care
#1161478
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Cox Communications - Auto billing

I recieved a pointed email stating my bill was overdue and should pay immeditely. I’ve had autopay for years and recently updated my credit card. The very nice Cox rep Melissa told me I needed to resubmit my autopay. I was never informed of this. This is incredible and should never have hapoened.
2.6
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Cox Communications Customer Care
#1161413
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