Product: Cox Communications Customer Care Clear all filters (0 of 83 reviews match)
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My home phone was out for almost a week.the service guy came and it had been wet that morning and I told him if he could put on shoe covers and he said why I haven't been any where yer.I said so.I just want to say you *** you've been walking on dirty streets and wet...
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1.0
Product
Cox Communications Customer Care
#1049819
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They charged a 95 year old woman who had to cancel her Cox Cable after being a customer for 25 years a cancellation charge of $90.This woman had no choice but to cancel because she entered a Nursing Home. When we called Cox Cable they said it was a legitimate charge...
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Anonymous
Anonymous

This is typical. They don't care about customers and 25 years of loyalty means nothing to them. I am not renewing with them.

1.0
Product
Cox Communications Customer Care
#992380
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Their written confirmation said they would arrive today between 5:00 - 7:00 p.m.When they didn't show up or call by 7:30 p.m., I called them and was told they were "running about an hour late," but that they were definitely coming and that I was next. Now it's past...
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3.0
Product
Cox Communications Customer Care
I liked
  • People on phone -- always apologetic and eager to help
I didn't like
  • Failures to meet their written promises
#982098
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My friend told me what happened on her computer a few days ago. She got this message with blaring horns, etc telling her that there was a problem and her hard drive would be erased and it was from Cox. there was a phone number they provided for her to call to get this...
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Anonymous
Anonymous

This Pop-Up was not from Cox. Cox does offer CTS (Cox Tech solutions) when Cus need help. It is not $299.00 it is $99.00 for tech to fix the PC remotely then IF you want the s...

h.kitchener
h.kitchener

Don't blame Cox. Your "friend" was the victim of some malicious software picked up by going to some shady site or clicking on an email attachment. You might want to make sure ...

Product
Cox Communications Customer Care
I didn't like
  • That they are a crooked establishment
#962508
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I spent one hour on the phone and never reached a resolution.I first spoke with billing and they could not understand the issue was they charged for services AFTER the account was closed. They rationalized that since the bill was paid they saw no issue but it is...
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1.3
Product
Cox Communications Customer Care
#1029360
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Cox Homelife tells you that you have to buy their light bulbs, because third party light bulbs will not work with the system.This is partially true. If you by a third party light bulb that does not use Zigbee, sure I can see that. But when I ask them if I could buy the...
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2.0
Product
Cox Communications Customer Care
I liked
  • That i can install the light bulbs myself
I didn't like
  • Waste of time especially when you know more than they do
  • Dishonest company
#903970
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Ultimately, after finding it necessary to ask to speak to a supervisor, then her arguing with me, she found a way to put my bill back down to what I'd been paying, rather than paying the $55 increase they tried to stick me with. I thought it was very unprofessional for...
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Product
Cox Communications Customer Care
#1019765
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Employee did not offer any solutions to my issue in regards to cox security alarm system.Employee refused to escalate call to upper level. Employee treated me like I am asking for charity. I am a new cox home security owner. I would not recommend cox home security...
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1.0
Product
Cox Communications Customer Care
I liked
  • Representative who handled my call
I didn't like
  • Tyson 19274
  • Representative who handled my call
#1008673
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COX Communications gets away with unethical business practices -- They falsify information and do not notify a person who has discontinued their service of a bill COX thinks the person owes. One service representative told me the service was performed at an address...
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2.6
Product
Cox Communications Customer Care
#958634
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I just moved to a new state and made a quick decision to go with cox for cable/internet/phone.They are the absolute WORST company I have ever had to deal with in my entire life. I have had five missed appointments for my installation and the customer service agents are...
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Product
Cox Communications Customer Care
#1009499
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