Product: Cox Communications Customer Care Clear all filters (0 of 114 reviews match)
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Cox Communications - Eternal *** with Cox Cable

I've been on hold 57 minutes for a manager with Cox Cable in regard to my bill increasing after 13 months
2.4
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Advertised vs Delivered
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Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Cox Communications Customer Care
#1229279
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Had the Cox guy come over he look like he was a 17 year old kid with piercings all over went up to my daughter's room and told him that a lot of the times when we turn the TV on it says there's no signal coming in from Cox.He then assumed that I was stupid and that the...
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Anonymous
Alonzo

Cox is by far one of the worst service on this planet!!

1.6
Product
Cox Communications Customer Care
#1180949
After my call with Shelly from retention on Friday afternoon, 11/10/17, I will never use Cox again.Not a threat, just a promise to myself. I spent 20 minutes with the first associate only to be told they couldn't help and had to transfer me to retention. Shelly picked...
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Anonymous
Anonymous

You're babbling again.

1.0
Product
Cox Communications Customer Care
#1130281

Cox Communications - Horrible service

I talked to our locsl rep Shannon and arranged for csble to be installed in my house got a e mail conforming money paid and installation time etc my dad waitec from 8 am till 1 30 and they were a no csll no show this company is terrible amd i would give them a scoire lower then zero if i could
Product
Cox Communications Customer Care
#1212476
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Cox Communications - Sucks

I did not approve anything from Cox Cable. When the box came to my new home, I sent it right back. All Cox Cable has to do is look on computer and see that the system was returned and see that there has not been any activity on being used. I do not want or ever wanted Cox. I'm tired if being harrassed, something needs to be done. Just ask my son, he will tell you that we don't have cable. I'm happy with rabbit ears. If I have cable isn't someone suppose to come out and hook something up?
Product
Cox Communications Customer Care
#1231819
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I have been a customer for an hour and you people have already messed up multiple times.I had to call and give a pin number because that is what your website told me to do and the customer service people didn't even know what I was talking about. I had to explain the...
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Product
Cox Communications Customer Care
#1166875
Cox has applied my payment, to which they cash cashed the checks that were sent ahead of time, and applied the payment to the wrong account, and sent me nasty emails and robocalls saying my account is delinquent. I have proof that they cashed the freakin checks that...
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1.0
Product
Cox Communications Customer Care
#1154976

Cox Communications - Rising cox bill

I have been with cox for over 20 years. My daughter has been with them for two. I pay $60 more per month for less service. So much for customer loyalty. When I contacted cox I was met with a rude customer service rep. Called back spoke with a supervisor. In the end they were not able to lower my bill. It doesn’t pay to stay with the same company
1.0
Details
Billing Practices
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Price Affordability
Style and Design
Value for money
Product
Cox Communications Customer Care
#1181557
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I was going into your location on Midvale and Valencia to get some service.I get out of my car I'm walking up to the store and there's people outside blasting the rap music on their phones. Plus they have this charcoal going that has all the smoke and it's killing my...
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1.0
Product
Cox Communications Customer Care
#1148149

Cox Communications - Bad customer service

It’s 10:24 am there are five representatives that are actually helping customers. There are about 40 people here waiting. This is Federal office for you. I just have 2 more months of this and no more.
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
Product
Cox Communications Customer Care
#1164696
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