Product: Cox Communications Customer Care Clear all filters (0 of 109 reviews match)
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After my call with Shelly from retention on Friday afternoon, 11/10/17, I will never use Cox again.Not a threat, just a promise to myself. I spent 20 minutes with the first associate only to be told they couldn't help and had to transfer me to retention. Shelly picked...
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Anonymous
Anonymous

You're babbling again.

1.0
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Cox Communications Customer Care
#1130281
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A phone was supposed to be installed between 8-10 a.m. on Dec.29 for my 97 year old Mother. No one came. I tried calling my Mother at 6p.m. and told there was no service. I called Cox and was told the service was rescheduled but no one know when or why....and the...
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Cox Communications Customer Care
#1159161
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Tech was supposed to arrive from 1-3.No show, no call. Called cox at 2:30 to inquire, said tech is on the way. 4:45, still nobody. Tech claims he got lost. Called dispatch who said they could ger someone by 7pm! MY ENTIRE DAY GONE. No remorse from customer service at...
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Glamma33
Glamma33

The have to show up at the designated time or pay you $75.00. They are farming out their repairs to second hand repair shops. Must be less expensive.I have been being charg...

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Cox Communications Customer Care
#1182918
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Cox has applied my payment, to which they cash cashed the checks that were sent ahead of time, and applied the payment to the wrong account, and sent me nasty emails and robocalls saying my account is delinquent. I have proof that they cashed the freakin checks that...
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1.0
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Cox Communications Customer Care
#1154976
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Cox Communications - Rising cox bill

I have been with cox for over 20 years. My daughter has been with them for two. I pay $60 more per month for less service. So much for customer loyalty. When I contacted cox I was met with a rude customer service rep. Called back spoke with a supervisor. In the end they were not able to lower my bill. It doesn’t pay to stay with the same company
1.0
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Cox Communications Customer Care
#1181557
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I was going into your location on Midvale and Valencia to get some service.I get out of my car I'm walking up to the store and there's people outside blasting the rap music on their phones. Plus they have this charcoal going that has all the smoke and it's killing my...
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1.0
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Cox Communications Customer Care
#1148149
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Cox Communications - Bad customer service

It’s 10:24 am there are five representatives that are actually helping customers. There are about 40 people here waiting. This is Federal office for you. I just have 2 more months of this and no more.
1.0
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Cox Communications Customer Care
#1164696
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Cox Communications - Auto billing

I recieved a pointed email stating my bill was overdue and should pay immeditely. I’ve had autopay for years and recently updated my credit card. The very nice Cox rep Melissa told me I needed to resubmit my autopay. I was never informed of this. This is incredible and should never have hapoened.
2.6
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Cox Communications Customer Care
#1161413
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I was proactive and had all my utilities setup in the house I was moving to 30 days in advance, that was July 15.When I moved on aug 6 nothing except regular utilities. All the cox services did not work, cable, internet, home security. I have had techs out, bucket...
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Cox Communications Customer Care
#1085689
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Cox Communications - VERY ANGRY  FEMALE
1.) Got a Cox Cable box delivered when I said NO I don't want Cox Cable.2.) Back in March of this year. I opened box and got the return sticker out and mailed it back to Cox. 3.) Yes, I sent a complaint like I'm doing again. And now Cox sent a bill to collections, so...
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Cox Communications Customer Care
#1139957
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