Manufacturer: Cox Communications Category: Customer Care Clear all filters (37 of 37 reviews match)
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I just moved to a new state and made a quick decision to go with cox for cable/internet/phone.They are the absolute WORST company I have ever had to deal with in my entire life. I have had five missed appointments for my installation and the customer service agents are...
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Employee did not offer any solutions to my issue in regards to cox security alarm system.Employee refused to escalate call to upper level. Employee treated me like I am asking for charity. I am a new cox home security owner. I would not recommend cox home security...
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1.0
I liked
  • Representative who handled my call
I didn't like
  • Representative who handled my call
  • Tyson 19274
#1008673
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Cox Communications Customer Care Review
Wow this company is the absolute worst.I bought a home & decided to get Verizon since it's only $50 a month & wasn't an option in my old neighborhood. Disconnecting from Cox was quite a hassle as you can see from the statement below. They sent me a refund check for...
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Moni25

Moni25 I can top you on that one. I have a $100 amount one my credit report from AT&T because their accounting department is a bunch of idiots! It's been 6+ years now, before I found...

Cox Communications Customer Care Review

#930222
1.5
I called to cancel all services and I wad informed by the agent, Im not going to find anyone else with the service that I have...She wanted to go back and forth with me and she had me on hold for 40 min and I still dont have my sevices canceled...
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Cox Communications Customer Care Review

#922896
1.0
Worst and rude customer service ever. Pissed off with the customer care representative.
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Cox Communications Customer Care Review

#873145
I had cox cable for a year. I called two weeks in advance to have them turn off my service.I am 64 yr old i have naropithy in my hands and feet.cox said they record all there phone calls well if thats the case than they can listen to the phone vall where they said my cable was going to be shut off and they kept it on and they said would come pick up the box also. Jana manAtione
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Cox Communications Customer Care Review

#837191
1.2
SO RUDE!!! Horrible customer service and they lie abot offers and services.
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Cox has a pretty good hold on the market right now due to their ability to have the best service for internet.They have recently started charging for data, Omaha area customer cannot get CenturyLink valid internet service and cell companies can only compete price wise...
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I called Cox to order a Netgear CM1000 modem.I had to call them because they didn't have one at my local Cox store and the sales person told me to call. In any event, despite confirming four times that I was ordering this modem and having the Cox representative repeat...
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They charged a 95 year old woman who had to cancel her Cox Cable after being a customer for 25 years a cancellation charge of $90.This woman had no choice but to cancel because she entered a Nursing Home. When we called Cox Cable they said it was a legitimate charge...
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Anonymous

Anonymous This is typical. They don't care about customers and 25 years of loyalty means nothing to them. I am not renewing with them.

Their written confirmation said they would arrive today between 5:00 - 7:00 p.m.When they didn't show up or call by 7:30 p.m., I called them and was told they were "running about an hour late," but that they were definitely coming and that I was next. Now it's past...
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3.0
I liked
  • People on phone -- always apologetic and eager to help
I didn't like
  • Failures to meet their written promises
#982098
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COX Communications gets away with unethical business practices -- They falsify information and do not notify a person who has discontinued their service of a bill COX thinks the person owes. One service representative told me the service was performed at an address...
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I sold my house in AZ finally and cancelled the account, ask them to send me a box to return their modem which they did, 1 piece of equipment 1 small box.Returned it now they are billing me for another piece of equipment saying it wasn't returned. Why did they send me...
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The representative was rude on the phone and even let out a big sigh when I said my reason for calling is to complain about the rate hike.They have been hiking the rate on a regular basis and it is getting ridiculous. She flat out denied that the rates were hiked as...
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Anonymous

Anonymous Cox don't love you. Cox don't care.