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Verified Reviewer
1.0
Details
We had service for 1 month at a memory care center for my 85 year old relative. We had to move her and canceled the service. As per directions we dropped off the equipment the same day we moved her. I have been requesting an invoice to be mailed to my residence since...
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Review
#1767238 Review #1767238 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Pros
  • Cox representatives were nice
  • Cox represeative was kind
Cons
  • No resolution
Reason of review
Poor customer service
Loss
$130
Preferred solution
Let the company propose a solution
Tags
  • Inability To Resolve The Issue

Avoid cox cable !!!! All advertising is bs, they do not care once you sign up. Do not!!! Do auto pay!They will not refund your money, just give you credit and still over charge you for there services. | Cox Communications

1.0
Details
Customer service, will not help you. Even when they over charged your account. Do not get cox cable total wasn’t of your time.
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Review
#1713455 Review #1713455 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Problems with payment
Loss
$481
Preferred solution
Price reduction

Service? | Cox Communications in Phoenix, Arizona

1.0
Details
The Cox installer was here four hours connecting four TV receivers and a modem. He was on the phone almost that whole time. They have been out twice since. Replaced the modem. Today my wife returned her receiver. This replacement seems to work, but I'm not holding my breath. WHY DID THEY INSTALL USED HARDWARE?
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Review
#1696826 Review #1696826 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Pros
  • Working now
Cons
  • We did much of the work
Reason of review
Poor customer service
Loss
$1
Preferred solution
Let the company propose a solution
1.0
Details
Do you know what *** is? Well, I will tell you my hell...my *** is dealing with Cox Communication. I have experienced the most ineffectual and poor customer service since I attempted the small feat of moving my Cox service across the hall to my new apartment in July....
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Review
#1658567 Review #1658567 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Cons
  • Horrific support
  • Ambiguous online offers
  • Continuing rate hikes
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Card activation | Cox Communications in Manchester, Connecticut

1.0
Details
Can't get my $25 Cox card activated
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Review
#1645330 Review #1645330 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Access/ activation issues
Loss
$25
Preferred solution
Let the company propose a solution
1.9
Details
In short, after waiting 6 days for initial installation and having to make two appointments because they did not have my security equipment when they installed the cable/internet., within 5 days the cable box died. They could not get a signal from it so they said they...
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Review
#1641492 Review #1641492 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Cons
  • Customer service lied about when service was to be scheduled
Reason of review
Poor customer service
1.0
Details
My name is Barbara Cline, barbaracline13@yahoo.com. Today is 8/31/2019, I switched from Direct TV to Cox which is another story. Cox hooked me up and everything was great until I got my first bill. Which was only suppose to be $95.00. My bill for August was suppose to...
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Review
#1641403 Review #1641403 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Cons
  • I received nothing
Reason of review
Poor customer service
Loss
$32
Preferred solution
Price reduction
1.0
Details
So i called to cancel my service with cox and the first question i was asked is "why are you cancelling your service? Meanwhile, i was logged into my account on my phone and ready to pay the final bill. When i scrolled over to "pay bill" it read that i was...
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Review
#1502014 Review #1502014 is a subjective opinion of poster.
Service
Cox Communications Customer Care

Accountability | Cox Communications

I spoke to a Cox Representative that setup a payment arrangement for my account. Lo and behold my services were disconnected before the date agreed upon. I called and no one could do anything even though the rep put the wrong date. Cox customer service sucks and you can’t even trust what they say even when there’s record of it, they do what they want.
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Review
#1501985 Review #1501985 is a subjective opinion of poster.
Service
Cox Communications Customer Care

Cox Communications Reviews

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Cox Communications reviews
Yes, I have contacted Cox many times. I had numerous problems with them and finally stopped service. Twice Cox told me someone would be here to pick up the modem. It sat by front door for over 6 months. No one ever showed. Then I got a bill. When I called about it, no...
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Review
#1480386 Review #1480386 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Return, Exchange or Cancellation Policy