Product: Cox Communications Customer Care Clear all filters (119 of 119 reviews match)
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Cox Communications in Phoenix, Arizona - Service?

1.0
Details
The Cox installer was here four hours connecting four TV receivers and a modem. He was on the phone almost that whole time. They have been out twice since. Replaced the modem. Today my wife returned her receiver. This replacement seems to work, but I'm not holding my breath. WHY DID THEY INSTALL USED HARDWARE?
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Review
#1696826 Review #1696826 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Pros
  • Working now
Cons
  • We did much of the work
Reason of review
Poor customer service
Loss
$1
Preferred solution
Let the company propose a solution
1.0
Details
Do you know what *** is? Well, I will tell you my hell...my *** is dealing with Cox Communication. I have experienced the most ineffectual and poor customer service since I attempted the small feat of moving my Cox service across the hall to my new apartment in July....
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Review
#1658567 Review #1658567 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Cons
  • Ambiguous online offers
  • Continuing rate hikes
  • Horrific support
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Cox Communications in Manchester, Connecticut - Card activation

1.0
Details
Can't get my $25 Cox card activated
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Review
#1645330 Review #1645330 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Access/ activation issues
Loss
$25
Preferred solution
Let the company propose a solution
1.9
Details
In short, after waiting 6 days for initial installation and having to make two appointments because they did not have my security equipment when they installed the cable/internet., within 5 days the cable box died. They could not get a signal from it so they said they...
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Review
#1641492 Review #1641492 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Cons
  • Customer service lied about when service was to be scheduled
Reason of review
Poor customer service
1.0
Details
My name is Barbara Cline, barbaracline13@yahoo.com. Today is 8/31/2019, I switched from Direct TV to Cox which is another story. Cox hooked me up and everything was great until I got my first bill. Which was only suppose to be $95.00. My bill for August was suppose to...
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Review
#1641403 Review #1641403 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Cons
  • I received nothing
Reason of review
Poor customer service
Loss
$32
Preferred solution
Price reduction
1.0
Details
So i called to cancel my service with cox and the first question i was asked is "why are you cancelling your service? Meanwhile, i was logged into my account on my phone and ready to pay the final bill. When i scrolled over to "pay bill" it read that i was...
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Review
#1502014 Review #1502014 is a subjective opinion of poster.
Service
Cox Communications Customer Care

Cox Communications - Accountability

I spoke to a Cox Representative that setup a payment arrangement for my account. Lo and behold my services were disconnected before the date agreed upon. I called and no one could do anything even though the rep put the wrong date. Cox customer service sucks and you can’t even trust what they say even when there’s record of it, they do what they want.
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Review
#1501985 Review #1501985 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Yes, I have contacted Cox many times. I had numerous problems with them and finally stopped service. Twice Cox told me someone would be here to pick up the modem. It sat by front door for over 6 months. No one ever showed. Then I got a bill. When I called about it, no...
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Review
#1480386 Review #1480386 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Cox Communications - Bad customer service

2.1
Details
cable and internet out I called and she said disconnect everything and re connect and go through many steps. I then couldn't get everything back to where it should be. I went on line and it said the entire area was out and had been out for awhile... why didn't the agent know that?? the voice mail system is abhorrent and anti consumer The only way they communicate is by text and after 20 minutes they still cant tell me my bill amount. I asked for a manager and never got a response 32 years with cox. I'm done. good bye and please know you have one of the worst customer service I've ever encountered I'm without cable and internet but its worth it not to deal with this company
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Review
#1457044 Review #1457044 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Pros
  • Friendly
Cons
  • Inefficient lack of empathy
Reason of review
Poor customer service
Preferred solution
improve your service or lose more customers

Contact Cox Communications Customer Service

Mailing Address:
Cox Communications, Inc.
6205-B Peachtree Dunwoody Road NE
Atlanta, Georgia 30328
United States
Phone:
(877) 404-2568
All Cox Communications Contacts

Cox Communications Reviews

  1. 388 reviews
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  5. 12 reviews
Cox Communications reviews
1.3
Details
This company has been a nightmare to deal with. For years I only kept the internet service which was fine for good reason because they have always been horrible but was happy at the internet service I was receiving. The moment I upgraded it went smoothly. I got a...
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1 comment
Anonymous
#1614693

Also contact your congress critters to urge that cable and internet be regulated as utilities. Also complain to your local franchise authority.

Enough complaints can actually get the cable company FIRED!! I know because we did it to AT&T when the took over cable services in Jacksonville, FL.

Review
#1423252 Review #1423252 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Problems with payment