Product: Cox Communications Customer Care Clear all filters (0 of 114 reviews match)
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So i called to cancel my service with cox and the first question i was asked is "why are you cancelling your service? Meanwhile, i was logged into my account on my phone and ready to pay the final bill. When i scrolled over to "pay bill" it read that i was...
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1.0
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Cox Communications Customer Care
#1502014

Cox Communications - Accountability

I spoke to a Cox Representative that setup a payment arrangement for my account. Lo and behold my services were disconnected before the date agreed upon. I called and no one could do anything even though the rep put the wrong date. Cox customer service sucks and you can’t even trust what they say even when there’s record of it, they do what they want.
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Cox Communications Customer Care
#1501985
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Yes, I have contacted Cox many times. I had numerous problems with them and finally stopped service. Twice Cox told me someone would be here to pick up the modem. It sat by front door for over 6 months. No one ever showed. Then I got a bill. When I called about it, no...
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Cox Communications Customer Care
#1480386

Cox Communications - Bad customer service

cable and internet out I called and she said disconnect everything and re connect and go through many steps. I then couldn't get everything back to where it should be. I went on line and it said the entire area was out and had been out for awhile... why didn't the agent know that?? the voice mail system is abhorrent and anti consumer The only way they communicate is by text and after 20 minutes they still cant tell me my bill amount. I asked for a manager and never got a response 32 years with cox. I'm done. good bye and please know you have one of the worst customer service I've ever encountered I'm without cable and internet but its worth it not to deal with this company
2.1
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Cox Communications Customer Care
I liked
  • Friendly
I didn't like
  • Inefficient lack of empathy
#1457044
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This company has been a nightmare to deal with. For years I only kept the internet service which was fine for good reason because they have always been horrible but was happy at the internet service I was receiving. The moment I upgraded it went smoothly. I got a...
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Anonymous
Anonymous

Also contact your congress critters to urge that cable and internet be regulated as utilities. Also complain to your local franchise authority. Enough complaints can actually ...

1.3
Product
Cox Communications Customer Care
#1423252
They hang up on you if you have a problem every time !
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Anonymous
Anonymous

Contact your local franchise authority. They are the only ones with the power to REMOVE Cox from the franchise.

IcyMarkhor668
IcyMarkhor668

I can back you up on that it happens every time I call. They won’t even talk most times they just pick up and hang up on you especially if you call between 5& 6 because they k...

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Cox Communications Customer Care
#1422239

Cox Communications - Visa reward card

I was promised a 200.00 visa card with my service have yet recieved it i have called 4 times no help at all
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Cox Communications Customer Care
#1404553
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Cox Communications - Can't get service turned back on!

My service was cut off on Wednesday paid the bill Friday. Service is still not on. Customer service tells a different story everytime. We're going to switch to Direct.
2.7
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Cox Communications Customer Care
#1402482
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I have been on the phone with Cox's loyalty department for over an hour. The gentleman that I was speaking with didn't get my service charges decreased, in fact it was the opposite, Instead of my bill being $179.84, he was saying it would be $235.00. It doesn't make...
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1.0
Product
Cox Communications Customer Care
#1397806

Cox Communications - Cox Discussing

They should have a package for customers that have been loyal to them for YEARS. But their worried a making their pockets fuller. And don't be a day late, they love the late charge. They SUCK!
1.0
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Cox Communications Customer Care
#1393558
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