Manufacturer: Cox Communications Category: Customer Care Clear all filters (48 of 48 reviews match)
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We are moving to a Cox monopolized service area.When trying to set up service, and spending 30 hours on the phone in their phone mail *** runaround, constantly being connected to someone who was less than literate, asking for specific dates to ship equipment, no one...
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1.0
Product
Cox Communications Customer Care
#1075851
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We have current service and are moving to an upstairs apartment and was setting up service there.The original rep we spoke with gave a us a good deal and documented in our account what we were going to be charged at the new service location. All set....right? Wrong! We...
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1.0
Product
Cox Communications Customer Care
I didn't like
  • Fraudulent practice and identity theft
#1052126
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My home phone was out for almost a week.the service guy came and it had been wet that morning and I told him if he could put on shoe covers and he said why I haven't been any where yer.I said so.I just want to say you *** you've been walking on dirty streets and wet...
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1.0
Product
Cox Communications Customer Care
#1049819
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Cox Communications Customer Care Review

#930222
1.5
I called to cancel all services and I wad informed by the agent, Im not going to find anyone else with the service that I have...She wanted to go back and forth with me and she had me on hold for 40 min and I still dont have my sevices canceled...
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Cox Communications Customer Care Review

#922896
1.0
Worst and rude customer service ever. Pissed off with the customer care representative.
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Cox Communications Customer Care Review

#873145
I had cox cable for a year. I called two weeks in advance to have them turn off my service.I am 64 yr old i have naropithy in my hands and feet.cox said they record all there phone calls well if thats the case than they can listen to the phone vall where they said my cable was going to be shut off and they kept it on and they said would come pick up the box also. Jana manAtione
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Cox Communications Customer Care Review

#837191
1.2
SO RUDE!!! Horrible customer service and they lie abot offers and services.
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First of all I would like to say I'm sorry to hear of your situation with Cox.What Cox is consistent on is Deceptive Trade Practice. All the time you waste on the phone going back and forth in a whirlwind of the biggest circle *** imaginable, is only a game they play....
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2.1
Product
Cox Communications Customer Care
I liked
  • Being a customer for years until billing makes a mistake
I didn't like
  • Any of this
#1046139
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My whole DVR recordings just deleted on Sunday, coincidentally after I posted here on Facebook.I spent an hour on the phone on Sunday trying to get my DVR recordings back. Jason told me you could and would call me by yesterday. When I called today, another customer...
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1.0
Product
Cox Communications Customer Care
I didn't like
  • Breach of contract
  • Lied to me
  • Customer service i received and the resolution
#1033262
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I spent one hour on the phone and never reached a resolution.I first spoke with billing and they could not understand the issue was they charged for services AFTER the account was closed. They rationalized that since the bill was paid they saw no issue but it is...
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1.3
Product
Cox Communications Customer Care
#1029360
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Ultimately, after finding it necessary to ask to speak to a supervisor, then her arguing with me, she found a way to put my bill back down to what I'd been paying, rather than paying the $55 increase they tried to stick me with. I thought it was very unprofessional for...
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Product
Cox Communications Customer Care
#1019765
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I just moved to a new state and made a quick decision to go with cox for cable/internet/phone.They are the absolute WORST company I have ever had to deal with in my entire life. I have had five missed appointments for my installation and the customer service agents are...
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Product
Cox Communications Customer Care
#1009499
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Employee did not offer any solutions to my issue in regards to cox security alarm system.Employee refused to escalate call to upper level. Employee treated me like I am asking for charity. I am a new cox home security owner. I would not recommend cox home security...
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1.0
Product
Cox Communications Customer Care
I liked
  • Representative who handled my call
I didn't like
  • Representative who handled my call
  • Tyson 19274
#1008673
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Cox Communications Customer Care Review
Wow this company is the absolute worst.I bought a home & decided to get Verizon since it's only $50 a month & wasn't an option in my old neighborhood. Disconnecting from Cox was quite a hassle as you can see from the statement below. They sent me a refund check for...
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Moni25
Moni25

I can top you on that one. I have a $100 amount one my credit report from AT&T because their accounting department is a bunch of idiots! It's been 6+ years now, before I found...

1.0
Product
Cox Communications Customer Care
#1003807
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