Product: Cox Communications Customer Care Clear all filters (71 of 71 reviews match)
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Cox Communications - Horrible service

I talked to our locsl rep Shannon and arranged for csble to be installed in my house got a e mail conforming money paid and installation time etc my dad waitec from 8 am till 1 30 and they were a no csll no show this company is terrible amd i would give them a scoire lower then zero if i could
Product
Cox Communications Customer Care
#1212476
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Had a house visit appointment today for technical support to come and check my Internet service, the gentleman showed up in time however I was in the other line talking to my dish provider asking about my house visit by them (both were supposed to be at the house by...
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1.0
Product
Cox Communications Customer Care
I liked
  • Internet speed
  • Representative who handled my call
  • You are stuck with them
I didn't like
  • Customer care
#1191912
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For the past 2 months I have been blown off, lied to and wasted several days on phone with no results.Paying for services and no tv. Worst company ever. Please consider hiring and training your staff to do the job. Constantly losing time from work for them to tell you...
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1.3
Product
Cox Communications Customer Care
#1183909
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Tech was supposed to arrive from 1-3.No show, no call. Called cox at 2:30 to inquire, said tech is on the way. 4:45, still nobody. Tech claims he got lost. Called dispatch who said they could ger someone by 7pm! MY ENTIRE DAY GONE. No remorse from customer service at...
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Glamma33
Glamma33

The have to show up at the designated time or pay you $75.00. They are farming out their repairs to second hand repair shops. Must be less expensive.I have been being charg...

Product
Cox Communications Customer Care
#1182918
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Cox Communications - Rising cox bill

I have been with cox for over 20 years. My daughter has been with them for two. I pay $60 more per month for less service. So much for customer loyalty. When I contacted cox I was met with a rude customer service rep. Called back spoke with a supervisor. In the end they were not able to lower my bill. It doesn’t pay to stay with the same company
1.0
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Product
Cox Communications Customer Care
#1181557
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Had the Cox guy come over he look like he was a 17 year old kid with piercings all over went up to my daughter's room and told him that a lot of the times when we turn the TV on it says there's no signal coming in from Cox.He then assumed that I was stupid and that the...
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Anonymous
Alonzo

Cox is by far one of the worst service on this planet!!

1.6
Product
Cox Communications Customer Care
#1180949
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For the past three months my bill has escalated.I called a few weeks ago but they don’t do business on the weekends as far as cancellations. I got busy and finally called today. The first person I spoke with was completely rude. I finally got a manager on the phone I...
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1.0
Product
Cox Communications Customer Care
#1174520
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Been told something different by everyone I talked to and they don't care.I was going to cancel everything so they said they would give me a special deal. Never told me that they were going to take away certain channels that I watch. Talked to the Loyalty Department...
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1.0
Product
Cox Communications Customer Care
#1174150
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I have been a customer for an hour and you people have already messed up multiple times.I had to call and give a pin number because that is what your website told me to do and the customer service people didn't even know what I was talking about. I had to explain the...
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Product
Cox Communications Customer Care
#1166875
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Cox Communications - Bad customer service

It’s 10:24 am there are five representatives that are actually helping customers. There are about 40 people here waiting. This is Federal office for you. I just have 2 more months of this and no more.
1.0
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Advertised vs Delivered
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Discounts and Special Offers
Diversity of Products or Services
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Product
Cox Communications Customer Care
#1164696
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