Product: Cox Communications Customer Care Clear all filters (0 of 80 reviews match)
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First of all, I'm not a customer and if how I was handled is any way how they treat their own customers - it's no wonder they are failing. I called to tell them about a downed line and they switched to about three departments. When I finally got a hold of someone, she...
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Cox Communications Customer Care
I didn't like
  • Poorly planned upgrade and or response to outage
  • Waste of time especially when you know more than they do
#1250043
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I have had cox for over 30 years since cox went digital the service has gone down hill. I have had up to 3 techs out to my house @ once , for them to admit that it is a cox problem , but for me to get better service I WOULD HAVE TO PAY FOR AN UP GRADE!!! well that is...
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1.0
Product
Cox Communications Customer Care
#1242609
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I initiated a chat with customer service to inquire about past due balance. Was given an amount by customer service and made that exact payment right then. Service had been interupted, customer service told me that our service would be turned back on with that payment....
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1.1
Product
Cox Communications Customer Care
#1242455
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We have been customers of Cox for more than 30 years. We've become used to the games they play with rates and promotions and learned that we have to call the month before the promo rate expires and threaten to cancel our service to which their reply has always been to...
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2.1
Product
Cox Communications Customer Care
#1238293
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I did not approve anything from Cox Cable. When the box came to my new home, I sent it right back. All Cox Cable has to do is look on computer and see that the system was returned and see that there has not been any activity on being used. I do not want or ever wanted...
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Cox Communications Customer Care
#1231819
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Cox Communications - REALLY
Cox Communications - REALLY
Cox Cable is a rip off. Sending me to collections and for a bill that is totally stupid. I say again that I DO NOT HAVE COX CABLE. And if I want cable, I sure in *** wouldn't get Cox. I did not approve on getting Cox in the first place. When a box from Cox came I sent...
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Product
Cox Communications Customer Care
#1231042
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I have called multiple times to lower my rate, and after many lies of them quoting something and then saying that is before tax. Some got 138, not true {{Redacted}}, later I found that it is actually 165. The first time I talked to an employee at COX they quoted me 160...
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2.1
Product
Cox Communications Customer Care
#1230270
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Cox Communications - Eternal *** with Cox Cable

I've been on hold 57 minutes for a manager with Cox Cable in regard to my bill increasing after 13 months
2.4
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Style and Design
Value for money
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Cox Communications Customer Care
#1229279
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Cox Communications - Tricked into going to store
I am new to Arizona from Michigan and went online to start service with Cox, I picked all my options I wanted and at the end paid the $20 deposit that they charge after you set all your stuff up and was given a number to call to complete setup. I called to complete the...
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1.4
Product
Cox Communications Customer Care
#1225643
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Cox Communications - Horrible service

I talked to our locsl rep Shannon and arranged for csble to be installed in my house got a e mail conforming money paid and installation time etc my dad waitec from 8 am till 1 30 and they were a no csll no show this company is terrible amd i would give them a scoire lower then zero if i could
Product
Cox Communications Customer Care
#1212476
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