Product: Cox Communications Customer Care Clear all filters (0 of 83 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
They added a 50.00 charge for a deposit, which I had already paid for contour 1 receiver. I talked to customer service who admitted there was an error and would correct it. They never did. Now they are refusing to correct this false charge. They are constantly saying...
Read more
Product
Cox Communications Customer Care
#1330714
Reply to reviews
Show

Cox Communications - Horrible customer service

Got a call from the sales rep to come pick up my upgraded boxes and didn't inform me of the 150 dollar deposit until I went to pick them up horrible customer service
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
Product
Cox Communications Customer Care
#1303092
Reply to reviews
Recently upgraded to contour and picked up new boxes Saturday 19 May at the Red Mill location. After signing in and waiting for assistance, I was assisted by Mary, who was extremely professional, courteous and helpful. After introducing herself she proceeded to help...
Read more
Product
Cox Communications Customer Care
I liked
  • Professional
#1262657
Reply to reviews
First of all, I'm not a customer and if how I was handled is any way how they treat their own customers - it's no wonder they are failing. I called to tell them about a downed line and they switched to about three departments. When I finally got a hold of someone, she...
Read more
Product
Cox Communications Customer Care
I didn't like
  • Poorly planned upgrade and or response to outage
  • Waste of time especially when you know more than they do
#1250043
Reply to reviews
I have had cox for over 30 years since cox went digital the service has gone down hill. I have had up to 3 techs out to my house @ once , for them to admit that it is a cox problem , but for me to get better service I WOULD HAVE TO PAY FOR AN UP GRADE!!! well that is...
Read more
1.0
Product
Cox Communications Customer Care
#1242609
Reply to reviews
I initiated a chat with customer service to inquire about past due balance. Was given an amount by customer service and made that exact payment right then. Service had been interupted, customer service told me that our service would be turned back on with that payment....
Read more
1.1
Product
Cox Communications Customer Care
#1242455
Reply to reviews
We have been customers of Cox for more than 30 years. We've become used to the games they play with rates and promotions and learned that we have to call the month before the promo rate expires and threaten to cancel our service to which their reply has always been to...
Read more
2.1
Product
Cox Communications Customer Care
#1238293
Reply to reviews
I did not approve anything from Cox Cable. When the box came to my new home, I sent it right back. All Cox Cable has to do is look on computer and see that the system was returned and see that there has not been any activity on being used. I do not want or ever wanted...
Read more
Product
Cox Communications Customer Care
#1231819
Reply to reviews
Cox Communications - REALLY
Cox Communications - REALLY
Cox Cable is a rip off. Sending me to collections and for a bill that is totally stupid. I say again that I DO NOT HAVE COX CABLE. And if I want cable, I sure in *** wouldn't get Cox. I did not approve on getting Cox in the first place. When a box from Cox came I sent...
Read more
Product
Cox Communications Customer Care
#1231042
Reply to reviews
I have called multiple times to lower my rate, and after many lies of them quoting something and then saying that is before tax. Some got 138, not true {{Redacted}}, later I found that it is actually 165. The first time I talked to an employee at COX they quoted me 160...
Read more
2.1
Product
Cox Communications Customer Care
#1230270
Reply to reviews