Product: Cox Communications Customer Care Clear all filters (63 of 63 reviews match)
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I have been a customer for an hour and you people have already messed up multiple times.I had to call and give a pin number because that is what your website told me to do and the customer service people didn't even know what I was talking about. I had to explain the...
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Cox Communications Customer Care
#1166875
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I had a terrible experience today trying to downgrade my service with Cox Communications in Chesapeake, Virginia. The representative was rude, sarcastic and demeaning. She advised me that people who have purchased the Amazon firestick and want to get rid of their TV...
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2.9
Product
Cox Communications Customer Care
I liked
  • Provision of service without downtime
  • Internet speed
  • Being a customer for years until billing makes a mistake
I didn't like
  • Billing practices
  • Incompetent e-care specialists or liars
#1162821
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I was going into your location on Midvale and Valencia to get some service.I get out of my car I'm walking up to the store and there's people outside blasting the rap music on their phones. Plus they have this charcoal going that has all the smoke and it's killing my...
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1.0
Product
Cox Communications Customer Care
#1148149
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Cox Communications - Bad customer service

#1164696
1.0
Details
It’s 10:24 am there are five representatives that are actually helping customers. There are about 40 people here waiting. This is Federal office for you. I just have 2 more months of this and no more.
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Cox Communications - *** service

#1161478
2.1
Details
Taking over a half hour to get a receipt for a returned box. No reason I need a rep except for an up sell. Ridiculous. I already cried to Cox this month to re negotiate my rate. I resent this waste of my time I am NOT replacing. I just want my receipt on the return. The girl who scanned in the box could have given me a receipt. Where are your technical guys who could make this EASY.
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Cox Communications - Auto billing

#1161413
2.6
Details
I recieved a pointed email stating my bill was overdue and should pay immeditely. I’ve had autopay for years and recently updated my credit card. The very nice Cox rep Melissa told me I needed to resubmit my autopay. I was never informed of this. This is incredible and should never have hapoened.
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Cox Communications - Tricked into contract

#1130913
1.0
Details
I signed up for what i thought was TV and internet, was tricked into two year home monitoring. I cancelled service after 8 days... Cox threatened to sue me for early termination, ruin my credit, make me lose my home, etc. My lawyer said they(Cox) have spent thousands in order to collect hundreds. They are the {{Redacted}} of the communication industry!!!
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Cox Communications - VERY ANGRY  FEMALE
1.) Got a Cox Cable box delivered when I said NO I don't want Cox Cable.2.) Back in March of this year. I opened box and got the return sticker out and mailed it back to Cox. 3.) Yes, I sent a complaint like I'm doing again. And now Cox sent a bill to collections, so...
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Cox Communications Customer Care
#1139957
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Wow, I just sent another unhappy message again.Cox really needs to stop harassing me about a freaking bill. I do not have Cox Cable, rabbit ears are so much better. Look on computer and you will see that I sent the box back in March / April time. I never had anyone...
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Cox Communications Customer Care
#1131626
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After my call with Shelly from retention on Friday afternoon, 11/10/17, I will never use Cox again.Not a threat, just a promise to myself. I spent 20 minutes with the first associate only to be told they couldn't help and had to transfer me to retention. Shelly picked...
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Anonymous
Anonymous

You're babbling again.

1.0
Product
Cox Communications Customer Care
#1130281
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I was proactive and had all my utilities setup in the house I was moving to 30 days in advance, that was July 15.When I moved on aug 6 nothing except regular utilities. All the cox services did not work, cable, internet, home security. I have had techs out, bucket...
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Cox Communications Customer Care
#1085689
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We have been trying to resolve issues on our bill for 4 months now.We are being billed for services we do not receive and in no way did we authorize. Our bill went from a pkg. deal of $140.00 +tax. All of a sudden our bill is $260.00 a month. My husband and I are both...
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1.6
Product
Cox Communications Customer Care
#1083127
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I called to see if I could get a reduced rate for my bill, thinking that they might be offering an incentive package.They proceded to remove my cox solutions program without telling me. When I discovered that I no longer had the service I called to find out why. I told...
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2.4
Product
Cox Communications Customer Care
#1082830
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Just spoke to cox customer service to get my bundle changed so I'm not paying $200 a month...she said there is nothing she can do.Later in the convo I repeated that back to her...she denied saying it, then continued to say she ASSUMES there is nothing she can do to...
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1.0
Product
Cox Communications Customer Care
#1079089
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