Product: Cox Communications Customer Care Clear all filters (0 of 109 reviews match)
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This company has been a nightmare to deal with. For years I only kept the internet service which was fine for good reason because they have always been horrible but was happy at the internet service I was receiving. The moment I upgraded it went smoothly. I got a...
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1.3
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Cox Communications Customer Care
#1423252
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Cox Communications - Visa reward card

I was promised a 200.00 visa card with my service have yet recieved it i have called 4 times no help at all
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Cox Communications Customer Care
#1404553
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Cox Communications - Can't get service turned back on!

My service was cut off on Wednesday paid the bill Friday. Service is still not on. Customer service tells a different story everytime. We're going to switch to Direct.
2.7
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Advertised vs Delivered
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Cox Communications Customer Care
#1402482
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I have been on the phone with Cox's loyalty department for over an hour. The gentleman that I was speaking with didn't get my service charges decreased, in fact it was the opposite, Instead of my bill being $179.84, he was saying it would be $235.00. It doesn't make...
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1.0
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Cox Communications Customer Care
#1397806
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Cox Communications - Cox Discussing

They should have a package for customers that have been loyal to them for YEARS. But their worried a making their pockets fuller. And don't be a day late, they love the late charge. They SUCK!
1.0
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Discounts and Special Offers
Price Affordability
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Cox Communications Customer Care
#1393558
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I have tried to discontinue my cox service because I cannot afford to pay $200+ for entertainment. They do not listen, but, try to sell me another package for a short period of time and then the price goes back up. I then was referred to a Supervisor (In the Auto...
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Cox Communications Customer Care
#1391264
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My pmt. posted to wrong acct -another customer of cox. Gave them the correct acct. # (mine), they see the pmt. and cannot transfer it to my acct. this has been since August!! Now getting calls from collection agency. They can't reach anyone to fix it either. Have...
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Cox Communications Customer Care
#1388301
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The person I spoke with at Cox was courteous but hands are tied by a cable company that has no competition in this state other than dish and Verizon Fios. What ever happen to antitrust laws that were passed 75 years ago. I picked up two mini boxes 3 years ago. Hooked...
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3.4
Product
Cox Communications Customer Care
I didn't like
  • Rigid to billing practices
#1383551
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Made a call to question the bill that is due. I asked a question she answered the first part I then stated that last month I paid 428 dollars. (which was more than what I owed and I’m not mad bc I owed that) However, she then got agitated saying she been trying to...
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3.5
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Cox Communications Customer Care
#1373081
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Cox Communications - Legal advice needed to deal with cox

This company is so underhanded , Is there an attorney out there ethical enough to want to do something about Cox communications.In 20 years of being a Cox? I have never ever gotten one thing they have promised on their deals that they offer ,I’ve never had a bill that was the same amount and I am never been talk to and been giving good customer service.
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Cox Communications Customer Care
#1366753
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