Product: Cox Communications Customer Care Clear all filters (114 of 114 reviews match)
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This company has been a nightmare to deal with. For years I only kept the internet service which was fine for good reason because they have always been horrible but was happy at the internet service I was receiving. The moment I upgraded it went smoothly. I got a...
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Anonymous
Anonymous

Also contact your congress critters to urge that cable and internet be regulated as utilities. Also complain to your local franchise authority. Enough complaints can actually ...

1.3
Product
Cox Communications Customer Care
#1423252
So i called to cancel my service with cox and the first question i was asked is "why are you cancelling your service? Meanwhile, i was logged into my account on my phone and ready to pay the final bill. When i scrolled over to "pay bill" it read that i was...
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1.0
Product
Cox Communications Customer Care
#1502014

Cox Communications - Bad customer service

cable and internet out I called and she said disconnect everything and re connect and go through many steps. I then couldn't get everything back to where it should be. I went on line and it said the entire area was out and had been out for awhile... why didn't the agent know that?? the voice mail system is abhorrent and anti consumer The only way they communicate is by text and after 20 minutes they still cant tell me my bill amount. I asked for a manager and never got a response 32 years with cox. I'm done. good bye and please know you have one of the worst customer service I've ever encountered I'm without cable and internet but its worth it not to deal with this company
2.1
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Product
Cox Communications Customer Care
I liked
  • Friendly
I didn't like
  • Inefficient lack of empathy
#1457044
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Cox Communications - Accountability

I spoke to a Cox Representative that setup a payment arrangement for my account. Lo and behold my services were disconnected before the date agreed upon. I called and no one could do anything even though the rep put the wrong date. Cox customer service sucks and you can’t even trust what they say even when there’s record of it, they do what they want.
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Cox Communications Customer Care
#1501985
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I have been on the phone with Cox's loyalty department for over an hour. The gentleman that I was speaking with didn't get my service charges decreased, in fact it was the opposite, Instead of my bill being $179.84, he was saying it would be $235.00. It doesn't make...
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1.0
Product
Cox Communications Customer Care
#1397806
Yes, I have contacted Cox many times. I had numerous problems with them and finally stopped service. Twice Cox told me someone would be here to pick up the modem. It sat by front door for over 6 months. No one ever showed. Then I got a bill. When I called about it, no...
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Product
Cox Communications Customer Care
#1480386
The person I spoke with at Cox was courteous but hands are tied by a cable company that has no competition in this state other than dish and Verizon Fios. What ever happen to antitrust laws that were passed 75 years ago. I picked up two mini boxes 3 years ago. Hooked...
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3.4
Product
Cox Communications Customer Care
I didn't like
  • Rigid to billing practices
#1383551

Cox Communications - Can't get service turned back on!

My service was cut off on Wednesday paid the bill Friday. Service is still not on. Customer service tells a different story everytime. We're going to switch to Direct.
2.7
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
Product
Cox Communications Customer Care
#1402482
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Resolved
My husband originally set up our cable service over 30+ years ago. When we moved our service from our apartment to our home, I took over paying the bill, as he was losing his hearing, I was given the ability to make changes on the acct without him having to get...
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1.2
Product
Cox Communications Customer Care
#1289410
Unbelievable! I was a cox customer for over 15 years. In April, I moved to a state that cox does not service so instead of transferring my service, I cancelled it... but they have no record of that, and somehow that is my fault, and the only argument they have to have...
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1.6
Product
Cox Communications Customer Care
#1362096