Product: Cox Communications Customer Care Clear all filters (0 of 80 reviews match)
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Cox Communications - REALLY
Cox Communications - REALLY
Cox Cable is a rip off. Sending me to collections and for a bill that is totally stupid. I say again that I DO NOT HAVE COX CABLE. And if I want cable, I sure in *** wouldn't get Cox. I did not approve on getting Cox in the first place. When a box from Cox came I sent...
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Cox Communications Customer Care
#1231042
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Cox Communications - Tricked into going to store
I am new to Arizona from Michigan and went online to start service with Cox, I picked all my options I wanted and at the end paid the $20 deposit that they charge after you set all your stuff up and was given a number to call to complete setup. I called to complete the...
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1.4
Product
Cox Communications Customer Care
#1225643
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First of all, I'm not a customer and if how I was handled is any way how they treat their own customers - it's no wonder they are failing. I called to tell them about a downed line and they switched to about three departments. When I finally got a hold of someone, she...
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Product
Cox Communications Customer Care
I didn't like
  • Poorly planned upgrade and or response to outage
  • Waste of time especially when you know more than they do
#1250043
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I initiated a chat with customer service to inquire about past due balance. Was given an amount by customer service and made that exact payment right then. Service had been interupted, customer service told me that our service would be turned back on with that payment....
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1.1
Product
Cox Communications Customer Care
#1242455
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We have been customers of Cox for more than 30 years. We've become used to the games they play with rates and promotions and learned that we have to call the month before the promo rate expires and threaten to cancel our service to which their reply has always been to...
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2.1
Product
Cox Communications Customer Care
#1238293
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I have called multiple times to lower my rate, and after many lies of them quoting something and then saying that is before tax. Some got 138, not true {{Redacted}}, later I found that it is actually 165. The first time I talked to an employee at COX they quoted me 160...
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2.1
Product
Cox Communications Customer Care
#1230270
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Had a house visit appointment today for technical support to come and check my Internet service, the gentleman showed up in time however I was in the other line talking to my dish provider asking about my house visit by them (both were supposed to be at the house by...
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1.0
Product
Cox Communications Customer Care
I liked
  • You are stuck with them
  • Representative who handled my call
  • Internet speed
I didn't like
  • Customer care
#1191912
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I had a terrible experience today trying to downgrade my service with Cox Communications in Chesapeake, Virginia. The representative was rude, sarcastic and demeaning. She advised me that people who have purchased the Amazon firestick and want to get rid of their TV...
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2.9
Product
Cox Communications Customer Care
I liked
  • Being a customer for years until billing makes a mistake
  • Provision of service without downtime
  • Internet speed
I didn't like
  • Billing practices
  • Incompetent e-care specialists or liars
#1162821
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Been told something different by everyone I talked to and they don't care.I was going to cancel everything so they said they would give me a special deal. Never told me that they were going to take away certain channels that I watch. Talked to the Loyalty Department...
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Anonymous
Mercier

I have been using COX for more than 2 years. At the end of the 2 years expired the discount I have received when I joined. I phoned to COX to get a new financial arrangement o...

1.0
Product
Cox Communications Customer Care
#1174150
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I have had cox for over 30 years since cox went digital the service has gone down hill. I have had up to 3 techs out to my house @ once , for them to admit that it is a cox problem , but for me to get better service I WOULD HAVE TO PAY FOR AN UP GRADE!!! well that is...
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1.0
Product
Cox Communications Customer Care
#1242609
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