Product: Cox Communications Customer Care Clear all filters (71 of 71 reviews match)
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Had a house visit appointment today for technical support to come and check my Internet service, the gentleman showed up in time however I was in the other line talking to my dish provider asking about my house visit by them (both were supposed to be at the house by...
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1.0
Product
Cox Communications Customer Care
I liked
  • You are stuck with them
  • Representative who handled my call
  • Internet speed
I didn't like
  • Customer care
#1191912
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I had a terrible experience today trying to downgrade my service with Cox Communications in Chesapeake, Virginia. The representative was rude, sarcastic and demeaning. She advised me that people who have purchased the Amazon firestick and want to get rid of their TV...
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2.9
Product
Cox Communications Customer Care
I liked
  • Provision of service without downtime
  • Being a customer for years until billing makes a mistake
  • Internet speed
I didn't like
  • Incompetent e-care specialists or liars
  • Billing practices
#1162821
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For the past 2 months I have been blown off, lied to and wasted several days on phone with no results.Paying for services and no tv. Worst company ever. Please consider hiring and training your staff to do the job. Constantly losing time from work for them to tell you...
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1.3
Product
Cox Communications Customer Care
#1183909
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Been told something different by everyone I talked to and they don't care.I was going to cancel everything so they said they would give me a special deal. Never told me that they were going to take away certain channels that I watch. Talked to the Loyalty Department...
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1.0
Product
Cox Communications Customer Care
#1174150
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For the past three months my bill has escalated.I called a few weeks ago but they don’t do business on the weekends as far as cancellations. I got busy and finally called today. The first person I spoke with was completely rude. I finally got a manager on the phone I...
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1.0
Product
Cox Communications Customer Care
#1174520
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Cox Communications - Horrible service

I talked to our locsl rep Shannon and arranged for csble to be installed in my house got a e mail conforming money paid and installation time etc my dad waitec from 8 am till 1 30 and they were a no csll no show this company is terrible amd i would give them a scoire lower then zero if i could
Product
Cox Communications Customer Care
#1212476
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I have been a customer for an hour and you people have already messed up multiple times.I had to call and give a pin number because that is what your website told me to do and the customer service people didn't even know what I was talking about. I had to explain the...
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Product
Cox Communications Customer Care
#1166875
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Had the Cox guy come over he look like he was a 17 year old kid with piercings all over went up to my daughter's room and told him that a lot of the times when we turn the TV on it says there's no signal coming in from Cox.He then assumed that I was stupid and that the...
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Anonymous
Alonzo

Cox is by far one of the worst service on this planet!!

1.6
Product
Cox Communications Customer Care
#1180949
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After my call with Shelly from retention on Friday afternoon, 11/10/17, I will never use Cox again.Not a threat, just a promise to myself. I spent 20 minutes with the first associate only to be told they couldn't help and had to transfer me to retention. Shelly picked...
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Anonymous
Anonymous

You're babbling again.

1.0
Product
Cox Communications Customer Care
#1130281
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Tech was supposed to arrive from 1-3.No show, no call. Called cox at 2:30 to inquire, said tech is on the way. 4:45, still nobody. Tech claims he got lost. Called dispatch who said they could ger someone by 7pm! MY ENTIRE DAY GONE. No remorse from customer service at...
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Glamma33
Glamma33

The have to show up at the designated time or pay you $75.00. They are farming out their repairs to second hand repair shops. Must be less expensive.I have been being charg...

Product
Cox Communications Customer Care
#1182918
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