Product: Cox Communications Customer Care Clear all filters (2 of 71 reviews match)
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I had a terrible experience today trying to downgrade my service with Cox Communications in Chesapeake, Virginia. The representative was rude, sarcastic and demeaning. She advised me that people who have purchased the Amazon firestick and want to get rid of their TV...
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2.9
Product
Cox Communications Customer Care
I liked
  • Provision of service without downtime
  • Being a customer for years until billing makes a mistake
  • Internet speed
I didn't like
  • Incompetent e-care specialists or liars
  • Billing practices
#1162821
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Their written confirmation said they would arrive today between 5:00 - 7:00 p.m.When they didn't show up or call by 7:30 p.m., I called them and was told they were "running about an hour late," but that they were definitely coming and that I was next. Now it's past...
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3.0
Product
Cox Communications Customer Care
I liked
  • People on phone -- always apologetic and eager to help
I didn't like
  • Failures to meet their written promises
#982098
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