Product: Cox Communications Customer Care Clear all filters (0 of 109 reviews match)
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My husband originally set up our cable service over 30+ years ago. When we moved our service from our apartment to our home, I took over paying the bill, as he was losing his hearing, I was given the ability to make changes on the acct without him having to get...
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1.2
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Cox Communications Customer Care
#1289410
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Resolved
I had a terrible experience today trying to downgrade my service with Cox Communications in Chesapeake, Virginia. The representative was rude, sarcastic and demeaning. She advised me that people who have purchased the Amazon firestick and want to get rid of their TV...
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Anonymous
dfoofnik

The Cox system is set up to frustrate and overcharge, which means no matter how friendly or capable the customer service people, they can only end up costing you more money fo...

2.9
Product
Cox Communications Customer Care
I liked
  • Internet speed
  • Being a customer for years until billing makes a mistake
  • Provision of service without downtime
I didn't like
  • Incompetent e-care specialists or liars
  • Billing practices
#1162821
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Resolved
Their written confirmation said they would arrive today between 5:00 - 7:00 p.m.When they didn't show up or call by 7:30 p.m., I called them and was told they were "running about an hour late," but that they were definitely coming and that I was next. Now it's past...
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3.0
Product
Cox Communications Customer Care
I liked
  • People on phone -- always apologetic and eager to help
I didn't like
  • Failures to meet their written promises
#982098
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