Seller: Cox Communications Product: Cox Communications Customer Care Clear all filters (0 of 109 reviews match)
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This company has been a nightmare to deal with. For years I only kept the internet service which was fine for good reason because they have always been horrible but was happy at the internet service I was receiving. The moment I upgraded it went smoothly. I got a...
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1.3
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Cox Communications Customer Care
#1423252
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I have been on the phone with Cox's loyalty department for over an hour. The gentleman that I was speaking with didn't get my service charges decreased, in fact it was the opposite, Instead of my bill being $179.84, he was saying it would be $235.00. It doesn't make...
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1.0
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Cox Communications Customer Care
#1397806
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Cox Communications - Visa reward card

I was promised a 200.00 visa card with my service have yet recieved it i have called 4 times no help at all
Product
Cox Communications Customer Care
#1404553
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I have tried to discontinue my cox service because I cannot afford to pay $200+ for entertainment. They do not listen, but, try to sell me another package for a short period of time and then the price goes back up. I then was referred to a Supervisor (In the Auto...
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Cox Communications Customer Care
#1391264
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My pmt. posted to wrong acct -another customer of cox. Gave them the correct acct. # (mine), they see the pmt. and cannot transfer it to my acct. this has been since August!! Now getting calls from collection agency. They can't reach anyone to fix it either. Have...
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Cox Communications Customer Care
#1388301
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The person I spoke with at Cox was courteous but hands are tied by a cable company that has no competition in this state other than dish and Verizon Fios. What ever happen to antitrust laws that were passed 75 years ago. I picked up two mini boxes 3 years ago. Hooked...
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3.4
Product
Cox Communications Customer Care
I didn't like
  • Rigid to billing practices
#1383551
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Cox Communications - Can't get service turned back on!

My service was cut off on Wednesday paid the bill Friday. Service is still not on. Customer service tells a different story everytime. We're going to switch to Direct.
2.7
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Cox Communications Customer Care
#1402482
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Unbelievable! I was a cox customer for over 15 years. In April, I moved to a state that cox does not service so instead of transferring my service, I cancelled it... but they have no record of that, and somehow that is my fault, and the only argument they have to have...
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1.6
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Cox Communications Customer Care
#1362096
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Made a call to question the bill that is due. I asked a question she answered the first part I then stated that last month I paid 428 dollars. (which was more than what I owed and I’m not mad bc I owed that) However, she then got agitated saying she been trying to...
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3.5
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Cox Communications Customer Care
#1373081
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Cox Communications 6205-B Peachtree Dunwoody Road NE Atlanta, GA 30328 Atten: Customer Service I’m writing about the poor service I received over a billing query I've had with Cox Communications since I first signed up with the company October 13, 2015. Today, August...
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Cox Communications Customer Care
#1337211
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