Seller: Cox Communications Product: Cox Communications Customer Care Clear all filters (0 of 83 reviews match)
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They added a 50.00 charge for a deposit, which I had already paid for contour 1 receiver. I talked to customer service who admitted there was an error and would correct it. They never did. Now they are refusing to correct this false charge. They are constantly saying...
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Cox Communications Customer Care
#1330714
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I had a terrible experience today trying to downgrade my service with Cox Communications in Chesapeake, Virginia. The representative was rude, sarcastic and demeaning. She advised me that people who have purchased the Amazon firestick and want to get rid of their TV...
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Anonymous
dfoofnik

The Cox system is set up to frustrate and overcharge, which means no matter how friendly or capable the customer service people, they can only end up costing you more money fo...

2.9
Product
Cox Communications Customer Care
I liked
  • Internet speed
  • Being a customer for years until billing makes a mistake
  • Provision of service without downtime
I didn't like
  • Billing practices
  • Incompetent e-care specialists or liars
#1162821
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Cox Communications - Horrible customer service

Got a call from the sales rep to come pick up my upgraded boxes and didn't inform me of the 150 dollar deposit until I went to pick them up horrible customer service
1.0
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Advertised vs Delivered
Billing Practices
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Cox Communications Customer Care
#1303092
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Cox Communications - REALLY
Cox Communications - REALLY
Cox Cable is a rip off. Sending me to collections and for a bill that is totally stupid. I say again that I DO NOT HAVE COX CABLE. And if I want cable, I sure in *** wouldn't get Cox. I did not approve on getting Cox in the first place. When a box from Cox came I sent...
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Cox Communications Customer Care
#1231042
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Cox Communications - Tricked into going to store
I am new to Arizona from Michigan and went online to start service with Cox, I picked all my options I wanted and at the end paid the $20 deposit that they charge after you set all your stuff up and was given a number to call to complete setup. I called to complete the...
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1.4
Product
Cox Communications Customer Care
#1225643
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First of all, I'm not a customer and if how I was handled is any way how they treat their own customers - it's no wonder they are failing. I called to tell them about a downed line and they switched to about three departments. When I finally got a hold of someone, she...
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Cox Communications Customer Care
I didn't like
  • Waste of time especially when you know more than they do
  • Poorly planned upgrade and or response to outage
#1250043
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I initiated a chat with customer service to inquire about past due balance. Was given an amount by customer service and made that exact payment right then. Service had been interupted, customer service told me that our service would be turned back on with that payment....
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1.1
Product
Cox Communications Customer Care
#1242455
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We have been customers of Cox for more than 30 years. We've become used to the games they play with rates and promotions and learned that we have to call the month before the promo rate expires and threaten to cancel our service to which their reply has always been to...
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2.1
Product
Cox Communications Customer Care
#1238293
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I have called multiple times to lower my rate, and after many lies of them quoting something and then saying that is before tax. Some got 138, not true {{Redacted}}, later I found that it is actually 165. The first time I talked to an employee at COX they quoted me 160...
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2.1
Product
Cox Communications Customer Care
#1230270
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Been told something different by everyone I talked to and they don't care.I was going to cancel everything so they said they would give me a special deal. Never told me that they were going to take away certain channels that I watch. Talked to the Loyalty Department...
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Anonymous
Mercier

I have been using COX for more than 2 years. At the end of the 2 years expired the discount I have received when I joined. I phoned to COX to get a new financial arrangement o...

1.0
Product
Cox Communications Customer Care
#1174150
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