Product: Cox Communications Customer Care Clear all filters (0 of 114 reviews match)
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I have tried to discontinue my cox service because I cannot afford to pay $200+ for entertainment. They do not listen, but, try to sell me another package for a short period of time and then the price goes back up. I then was referred to a Supervisor (In the Auto...
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Cox Communications Customer Care
#1391264
My pmt. posted to wrong acct -another customer of cox. Gave them the correct acct. # (mine), they see the pmt. and cannot transfer it to my acct. this has been since August!! Now getting calls from collection agency. They can't reach anyone to fix it either. Have...
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Cox Communications Customer Care
#1388301
The person I spoke with at Cox was courteous but hands are tied by a cable company that has no competition in this state other than dish and Verizon Fios. What ever happen to antitrust laws that were passed 75 years ago. I picked up two mini boxes 3 years ago. Hooked...
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3.4
Product
Cox Communications Customer Care
I didn't like
  • Rigid to billing practices
#1383551
Made a call to question the bill that is due. I asked a question she answered the first part I then stated that last month I paid 428 dollars. (which was more than what I owed and I’m not mad bc I owed that) However, she then got agitated saying she been trying to...
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3.5
Product
Cox Communications Customer Care
#1373081

Cox Communications - Legal advice needed to deal with cox

This company is so underhanded , Is there an attorney out there ethical enough to want to do something about Cox communications.In 20 years of being a Cox? I have never ever gotten one thing they have promised on their deals that they offer ,I’ve never had a bill that was the same amount and I am never been talk to and been giving good customer service.
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Cox Communications Customer Care
#1366753
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Unbelievable! I was a cox customer for over 15 years. In April, I moved to a state that cox does not service so instead of transferring my service, I cancelled it... but they have no record of that, and somehow that is my fault, and the only argument they have to have...
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1.6
Product
Cox Communications Customer Care
#1362096
Cox Communications 6205-B Peachtree Dunwoody Road NE Atlanta, GA 30328 Atten: Customer Service I’m writing about the poor service I received over a billing query I've had with Cox Communications since I first signed up with the company October 13, 2015. Today, August...
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Cox Communications Customer Care
#1337211

Cox Communications - False charges on my bill.

They added a 50.00 charge for a deposit, which I had already paid for contour 1 receiver. I talked to customer service who admitted there was an error and would correct it. They never did. Now they are refusing to correct this false charge. They are constantly saying one reason, than another, but they are stealing 50.00 from me is the bottom line. Guess they think I will just pay it and forget it. Won't happen.
Product
Cox Communications Customer Care
#1330714
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After 20 years with windstream I made the mistake of bundling with Cox. They missed 2 installation dates, left me with no service for a week prior to installation and then afterwards I had frequent outages lasting several hours at a time for the first month until...
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1.0
Product
Cox Communications Customer Care
#1318145
I never received notice by mail or email saying that they wanted to come out and do what they had to do for digital phone They arbitrarily discontinued my service without notifying me I called and they said that’s what they do! I had them scheduled to come out on a...
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1.0
Product
Cox Communications Customer Care
I liked
  • Rochelle in cox phone tivo support
I didn't like
  • Service support
  • Did not care that it was there fault
#1316314