Product: Cox Communications Customer Care Clear all filters (119 of 119 reviews match)
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They hang up on you if you have a problem every time !
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2 comments
Anonymous
#1614695

Contact your local franchise authority. They are the only ones with the power to REMOVE Cox from the franchise.

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Review
#1422239 Review #1422239 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Poor customer service

Cox Communications in New York, New York - Visa reward card

I was promised a 200.00 visa card with my service have yet recieved it i have called 4 times no help at all
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Review
#1404553 Review #1404553 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Order processing issue

Cox Communications in Savannah, Georgia - Can't get service turned back on!

2.7
Details
My service was cut off on Wednesday paid the bill Friday. Service is still not on. Customer service tells a different story everytime. We're going to switch to Direct.
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Review
#1402482 Review #1402482 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Order processing issue
1.0
Details
I have been on the phone with Cox's loyalty department for over an hour. The gentleman that I was speaking with didn't get my service charges decreased, in fact it was the opposite, Instead of my bill being $179.84, he was saying it would be $235.00. It doesn't make...
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Review
#1397806 Review #1397806 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Poor customer service
Preferred solution
Provide the same quality of service at the previous price

Cox Communications - Cox Discussing

1.0
Details
They should have a package for customers that have been loyal to them for YEARS. But their worried a making their pockets fuller. And don't be a day late, they love the late charge. They SUCK!
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Review
#1393558 Review #1393558 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Poor customer service
I have tried to discontinue my cox service because I cannot afford to pay $200+ for entertainment. They do not listen, but, try to sell me another package for a short period of time and then the price goes back up. I then was referred to a Supervisor (In the Auto...
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Review
#1391264 Review #1391264 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Order processing issue
Loss
$200
Preferred solution
Discontinue phone AND Computer Service
My pmt. posted to wrong acct -another customer of cox. Gave them the correct acct. # (mine), they see the pmt. and cannot transfer it to my acct. this has been since August!! Now getting calls from collection agency. They can't reach anyone to fix it either. Have...
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Review
#1388301 Review #1388301 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Problems with payment
3.4
Details
The person I spoke with at Cox was courteous but hands are tied by a cable company that has no competition in this state other than dish and Verizon Fios. What ever happen to antitrust laws that were passed 75 years ago. I picked up two mini boxes 3 years ago. Hooked...
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Review
#1383551 Review #1383551 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Cons
  • Rigid to billing practices
Reason of review
Poor customer service
Loss
$60
Preferred solution
Price reduction
3.5
Details
Made a call to question the bill that is due. I asked a question she answered the first part I then stated that last month I paid 428 dollars. (which was more than what I owed and I’m not mad bc I owed that) However, she then got agitated saying she been trying to...
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Review
#1373081 Review #1373081 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Problems with payment
This company is so underhanded , Is there an attorney out there ethical enough to want to do something about Cox communications.In 20 years of being a Cox? I have never ever gotten one thing they have promised on their deals that they offer ,I’ve never had a bill that...
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1 comment
Anonymous
#1717565

Exact same boat, we need a class action lawsuit. This company has the most incompetent employees ever dealt with, no one knows anything, everything is so compartmentalized and scripted. Techs cant fix our service, we're being overcharged, and also paying for utilities that are not functioning whatsoever and they refuse to adjust their billing calling it, "our fault." This company is literally extorting people and must be shut down.

Review
#1366753 Review #1366753 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Not as described/ advertised