Product: Cox Communications Customer Care Clear all filters (0 of 114 reviews match)
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They were supposed to switch my service in July 16, 2018. The order was put in to port my existing number on June 26, 2018. Initially on dial tone till two days later. NUMBER NOT PORTED INSPITE OF ALL THE LIES THEY HAVE TOLD. Today is July 25, 2018. Have called...
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Cox Communications Customer Care
#1312721

Cox Communications - Horrible customer service

Got a call from the sales rep to come pick up my upgraded boxes and didn't inform me of the 150 dollar deposit until I went to pick them up horrible customer service
1.0
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Cox Communications Customer Care
#1303092
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They lied to me anytime I phoned to make different arrangements regarding my bill. They do not care and deliberately lie when you contact them and the result is bills you have never agreed on. Poor company with no respect to their costumers. They always explain...
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1.1
Product
Cox Communications Customer Care
I didn't like
  • Permanent lie to costumers
  • Worst experience with an internet provider
#1292538

Cox Communications - Got my account mix up with other customers

Called to tell customer care that the deposit that was on my account to be paid wasn’t my money was on the phone a entire hours. Week later I get a email that said my service would be cut off if I didn’t make a larg payment to a service that I don’t have. So called and was on the phone for hour and I was sent to retention that did offer any Solution to my problem. I have been a customer for the last 10 years and I am looking for a new service with AT&T. So sadBullshitBullshit
1.0
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Customer service
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Cox Communications Customer Care
#1289941
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Resolved
My husband originally set up our cable service over 30+ years ago. When we moved our service from our apartment to our home, I took over paying the bill, as he was losing his hearing, I was given the ability to make changes on the acct without him having to get...
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1.2
Product
Cox Communications Customer Care
#1289410
I am missing hours from work again thanks to Cox. I had a service appointment today set with cox between 1 and 3PM. Central time. It is now 4Pm and no Cox tech or phone call from a Cox tech. And this is not the first time this has happen. It is the third time this this...
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Anonymous
CC

Moved to senior apt. Manager here told me to deal with services coordinator for cable/internet/ phone. I did, installation date set, monthly charge $81. Cox was a NO SHOW. I w...

1.4
Product
Cox Communications Customer Care
I didn't like
  • Service is always horrible
#1288560
I received a nasty past due notice that was sent before my account was due. Cox had cashed my check before the due date. I call to complain and decide to use their chat service. They take about 10 minutes to finally respond they can't find any amount owing on my...
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Anonymous
Macie

So you’re one of those people who thinks you’re account is due when you say it is, not on the actual due date lol

2.4
Product
Cox Communications Customer Care
#1278408
Recently upgraded to contour and picked up new boxes Saturday 19 May at the Red Mill location. After signing in and waiting for assistance, I was assisted by Mary, who was extremely professional, courteous and helpful. After introducing herself she proceeded to help...
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Product
Cox Communications Customer Care
I liked
  • Professional
#1262657
First of all, I'm not a customer and if how I was handled is any way how they treat their own customers - it's no wonder they are failing. I called to tell them about a downed line and they switched to about three departments. When I finally got a hold of someone, she...
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Product
Cox Communications Customer Care
I didn't like
  • Waste of time especially when you know more than they do
  • Poorly planned upgrade and or response to outage
#1250043
I have had cox for over 30 years since cox went digital the service has gone down hill. I have had up to 3 techs out to my house @ once , for them to admit that it is a cox problem , but for me to get better service I WOULD HAVE TO PAY FOR AN UP GRADE!!! well that is...
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1.0
Product
Cox Communications Customer Care
#1242609