Product: Cox Communications Customer Care Clear all filters (119 of 119 reviews match)
Filter by rating
filters
Seller:
Show
State:
Show
City:
Show
Product:
1.6
Details
Unbelievable! I was a cox customer for over 15 years. In April, I moved to a state that cox does not service so instead of transferring my service, I cancelled it... but they have no record of that, and somehow that is my fault, and the only argument they have to have...
View full review
Review
#1362096 Review #1362096 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Charged for 2 months of service after I moved.
Loss
$267
Preferred solution
Full refund
Cox Communications 6205-B Peachtree Dunwoody Road NE Atlanta, GA 30328 Atten: Customer Service I’m writing about the poor service I received over a billing query I've had with Cox Communications since I first signed up with the company October 13, 2015. Today, August...
View full review
Review
#1337211 Review #1337211 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Problems with payment
Loss
$25
Preferred solution
Go back to when I signed up, and reinstate that billing date. Stop billing me early!!!

Cox Communications - False charges on my bill.

They added a 50.00 charge for a deposit, which I had already paid for contour 1 receiver. I talked to customer service who admitted there was an error and would correct it. They never did. Now they are refusing to correct this false charge. They are constantly saying one reason, than another, but they are stealing 50.00 from me is the bottom line. Guess they think I will just pay it and forget it. Won't happen.
View full review
Review
#1330714 Review #1330714 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Problems with payment
1.0
Details
After 20 years with windstream I made the mistake of bundling with Cox. They missed 2 installation dates, left me with no service for a week prior to installation and then afterwards I had frequent outages lasting several hours at a time for the first month until...
View full review
Review
#1318145 Review #1318145 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Problems with payment
1.0
Details
I never received notice by mail or email saying that they wanted to come out and do what they had to do for digital phone They arbitrarily discontinued my service without notifying me I called and they said that’s what they do! I had them scheduled to come out on a...
View full review
Review
#1316314 Review #1316314 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Pros
  • Rochelle in cox phone tivo support
Cons
  • Service support
  • Did not care that it was there fault
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
They were supposed to switch my service in July 16, 2018. The order was put in to port my existing number on June 26, 2018. Initially on dial tone till two days later. NUMBER NOT PORTED INSPITE OF ALL THE LIES THEY HAVE TOLD. Today is July 25, 2018. Have called...
View full review
Review
#1312721 Review #1312721 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Not as described/ advertised
Loss
$300
Preferred solution
Full refund

Cox Communications in Norman, Oklahoma - Horrible customer service

1.0
Details
Got a call from the sales rep to come pick up my upgraded boxes and didn't inform me of the 150 dollar deposit until I went to pick them up horrible customer service
View full review
Review
#1303092 Review #1303092 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Poor customer service
1.1
Details
They lied to me anytime I phoned to make different arrangements regarding my bill. They do not care and deliberately lie when you contact them and the result is bills you have never agreed on. Poor company with no respect to their costumers. They always explain...
View full review
Review
#1292538 Review #1292538 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Cons
  • Permanent lie to costumers
  • Worst experience with an internet provider
Reason of review
Problems with payment

Cox Communications - Got my account mix up with other customers

1.0
Details
Called to tell customer care that the deposit that was on my account to be paid wasn’t my money was on the phone a entire hours. Week later I get a email that said my service would be cut off if I didn’t make a larg payment to a service that I don’t have. So called and was on the phone for hour and I was sent to retention that did offer any Solution to my problem. I have been a customer for the last 10 years and I am looking for a new service with AT&T. So sadBullshitBullshit
View full review
Review
#1289941 Review #1289941 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Problems with payment
Resolved
1.2
Details

Update by user Jul 26, 2018

I also posted this issue on their own website and due to the level of incompetence it showed, they reacted much faster than normal. I got a call late in the day but returned it within minutes only to be told that the person who called left work already. Par for the...

View full review
Review
#1289410 Review #1289410 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Return, Exchange or Cancellation Policy