Product: Cox Communications Customer Care Clear all filters (0 of 109 reviews match)
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I am missing hours from work again thanks to Cox. I had a service appointment today set with cox between 1 and 3PM. Central time. It is now 4Pm and no Cox tech or phone call from a Cox tech. And this is not the first time this has happen. It is the third time this this...
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Anonymous
CC

Moved to senior apt. Manager here told me to deal with services coordinator for cable/internet/ phone. I did, installation date set, monthly charge $81. Cox was a NO SHOW. I w...

1.4
Product
Cox Communications Customer Care
I didn't like
  • Service is always horrible
#1288560
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I received a nasty past due notice that was sent before my account was due. Cox had cashed my check before the due date. I call to complain and decide to use their chat service. They take about 10 minutes to finally respond they can't find any amount owing on my...
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Anonymous
Macie

So you’re one of those people who thinks you’re account is due when you say it is, not on the actual due date lol

2.4
Product
Cox Communications Customer Care
#1278408
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Recently upgraded to contour and picked up new boxes Saturday 19 May at the Red Mill location. After signing in and waiting for assistance, I was assisted by Mary, who was extremely professional, courteous and helpful. After introducing herself she proceeded to help...
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Cox Communications Customer Care
I liked
  • Professional
#1262657
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First of all, I'm not a customer and if how I was handled is any way how they treat their own customers - it's no wonder they are failing. I called to tell them about a downed line and they switched to about three departments. When I finally got a hold of someone, she...
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Product
Cox Communications Customer Care
I didn't like
  • Poorly planned upgrade and or response to outage
  • Waste of time especially when you know more than they do
#1250043
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I have had cox for over 30 years since cox went digital the service has gone down hill. I have had up to 3 techs out to my house @ once , for them to admit that it is a cox problem , but for me to get better service I WOULD HAVE TO PAY FOR AN UP GRADE!!! well that is...
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1.0
Product
Cox Communications Customer Care
#1242609
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I initiated a chat with customer service to inquire about past due balance. Was given an amount by customer service and made that exact payment right then. Service had been interupted, customer service told me that our service would be turned back on with that payment....
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1.1
Product
Cox Communications Customer Care
#1242455
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We have been customers of Cox for more than 30 years. We've become used to the games they play with rates and promotions and learned that we have to call the month before the promo rate expires and threaten to cancel our service to which their reply has always been to...
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2.1
Product
Cox Communications Customer Care
#1238293
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Cox Communications - Sucks

I did not approve anything from Cox Cable. When the box came to my new home, I sent it right back. All Cox Cable has to do is look on computer and see that the system was returned and see that there has not been any activity on being used. I do not want or ever wanted Cox. I'm tired if being harrassed, something needs to be done. Just ask my son, he will tell you that we don't have cable. I'm happy with rabbit ears. If I have cable isn't someone suppose to come out and hook something up?
Product
Cox Communications Customer Care
#1231819
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Cox Communications - REALLY
Cox Communications - REALLY
Cox Cable is a rip off. Sending me to collections and for a bill that is totally stupid. I say again that I DO NOT HAVE COX CABLE. And if I want cable, I sure in *** wouldn't get Cox. I did not approve on getting Cox in the first place. When a box from Cox came I sent...
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Product
Cox Communications Customer Care
#1231042
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I have called multiple times to lower my rate, and after many lies of them quoting something and then saying that is before tax. Some got 138, not true {{Redacted}}, later I found that it is actually 165. The first time I talked to an employee at COX they quoted me 160...
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2.1
Product
Cox Communications Customer Care
#1230270
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