Not resolved
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
1 comment

Wow this company is the absolute worst. I bought a home & decided to get Verizon since it's only $50 a month & wasn't an option in my old neighborhood.

Disconnecting from Cox was quite a hassle as you can see from the statement below. They sent me a refund check for $46.33 then stop payment on it so I incurred a fee from my bank. I had returned there receiver box on 3/14/16 they sent me a letter saying they never received it even though I have the receipt & gave them the receipt number. They turned me over to a collection agency.

I refused to be bullied & pay. Tonight 11 months later I received another call from a creditor about this. I'm fed up.

This is unethical I feel completely harassed at this point. Where do we turn to get justice from this horrible company.

Product or Service Mentioned: Cox Communications Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel
Moni25
Ventura, California, United States #1282517

I can top you on that one. I have a $100 amount one my credit report from AT&T because their accounting department is a bunch of idiots!

It's been 6+ years now, before I found out my ex was cheating and I divorced him, so maybe closer to 8 years. We got a new modem for our internet that they mailed us and than an installer came to the house and brought another modem. We sent the one back to AT&T and they credited one account $100, two tickets were open and than they charged the other one $100. So instead of them figuring this all out on their own, me explaining it to them 25+ times for so many hours, which would take a simple journal entry, zeroing each other out.

I have a negative mark on my credit and my ex is in that fricken house! So I understand your frustration more than you know my friend!!!

You May Also Like