I sold my house in AZ finally and cancelled the account, ask them to send me a box to return their modem which they did, 1 piece of equipment 1 small box.Returned it now they are billing me for another piece of equipment saying it wasn't returned.
Why did they send me a small box and say one piece of equipment when there were two pieces of equipment supposedly that wouldn't have fit in that small box.
First time I called they hadnt received anything.SCAM
This reviewer shared experience about return, exchange or cancellation policy and wants this business to read this review and look into the issue (if any). The author is overall dissatisfied with Cox Communications. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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