Manufacturer: Cox Communications Category: Deals Clear all filters (8 of 8 reviews match)
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I was calling to receive new customer services from them.While looking for just internet, i had found a great deal online for internet and cable. The internet preferred is offered at $59.99 and if you bundle with the basic cable with free hbo, you would only pay...
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I signed up with Cox over a year ago by phone.I was told I would receive a $150.00 pre paid Visa card by last December. I have been to the office three times to inquire about this and was told they are looking into it. This weekend I called again only to be told that I...
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3.7
I liked
  • No resolution for multiple months
I didn't like
  • Always refers you to another department via in person
  • Always refers you to another department via chat online
  • Always refers you to another department via redemption center
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have had cox internet for a year, noticed my bill increased by 25% due to promotion expiring, I am renting a motum also. tried calling to get an answer as to why such a big jump in price, kept getting transferred 4 times no one could help. loyalty dept said there was...
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After dealing with Direct TVs inflating two year contract that's good for the first year but look out for the second we quit with Direct and signed a two year with Cox with a promise from their sales rep. "your locked in to this price for two years with no increases...
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Anonymous

Randall Oliver Going through the exact same thing at the moment. Going into the 13th month and my total bill (Bronze bundle) is jumping $40. I was given the same assurances when I signed up ...

If you go to https://cox.com/residential/pricing.html you will see Cox current advertised pricing for various plans. In it Contour is listed showing a promotional pricing of $59.99 mos for 12 mos. There are no footnotes, no asterisks or anything to indicate there are...
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I didn't like
  • Wasting my time
#748775
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They are great with getting the cable and internet set up but God forbid you want to cancel their services because they will get pissed at you for no reason. The representative on the phone pretty much called me a liar about other services from another company i had...
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Anonymous

Anonymous COX? Good luck finding someone that understands how a cable box works. The people they claim are professional repair employees are idiots. I worked for Warner cable for year...

i had similar experiences with COX. There is not a more sleazy dishonest scam artist than COX. They will arbitrarily change billing, they will dump digital channels thereby completely changing the deal they made with you. If you contract with Cox be aware that they...
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1.0
I didn't like
  • Horrible customer experience
  • Billing
  • Current performance
#580845
Reply to reviews
Four years ago, I opened a Cox account for the $30/$30/$30 deal, with a DVR. The total bill was $110 a month. That was feasible for a newly divorced mom of two. What I didn't know was that the "price lock" isn't a price lock. Rates change all the time. I find out...
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