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I have been a long time customer of Cox Communications (TV, internet, and phone). They draw you in with a promotion and then suddenly the bill increases unannounced. When you call Cox about the increased bill they conveniently don't have any more promotions. The bill...
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1.4
Product
Cox Communications Deal
#1348642

Cox Communications - I have a promotion for 12 months and now went up in price

Very disrespectful customer service representative named Veronica, very rude, she talks over you. She didn't want to deal our price. Cox has to respect the price that they give me went we made the agreement, and also she hung up on me. Very dissappointed in Cox Customer Service.
Product
Cox Communications Deal
#1181786
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I was calling to receive new customer services from them.While looking for just internet, i had found a great deal online for internet and cable. The internet preferred is offered at $59.99 and if you bundle with the basic cable with free hbo, you would only pay...
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1.0
Product
Cox Communications Deal
#1004964
Cox Communications lied regarding their contract terms. They told me to agree to their contract by telling me that I was "locked" in for a specific rate during the duration of my contact. PLUS, they would send me a $350 gift card for being a first time customer. But...
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Anonymous
Mike

This is typical of Cox. Multiple answers to the same questions, different pricing depending on who you talk to, and promotional agreements that - poof! - are suddenly gone and...

Product
Cox Communications Deal
#964933
In August, I bundled all my services with Cox because there was special on TV which said you would be eligible for a $100 gift card if you bundled. After I bundled the Cox Cable office said I would have to wait a few months to verify my continued service and then I...
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Anonymous
Anonymous

I to was promised a $100 gift card after having service for 3 months and paying your bill on time...well I received the card and when I called to activate it..my card had $25 ...

5.0
Product
Cox Communications Deal
#964245

Cox Communications - Rebate offer

I signed up with Cox over a year ago by phone. I was told I would receive a $150.00 pre paid Visa card by last December. I have been to the office three times to inquire about this and was told they are looking into it. This weekend I called again only to be told that I was to submit a form...NO ONE MENTIONED THAT! When I called 1 877-286-4804 (their redemption program) I was once again told they could not help me because I had not submitted the form and even then time constraints would probably prohibit processing the claim. And STILL NO FORM....I agree this is a bait and switch to get you to sign up for a larger package! Signed Steven Wolf Acct 001-8501082701212
3.7
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Cox Communications Deal
I liked
  • No resolution for multiple months
I didn't like
  • Always refers you to another department via redemption center
  • Always refers you to another department via in person
  • Always refers you to another department via chat online
#896893
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have had cox internet for a year, noticed my bill increased by 25% due to promotion expiring, I am renting a motum also. tried calling to get an answer as to why such a big jump in price, kept getting transferred 4 times no one could help. loyalty dept said there was...
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1.8
Product
Cox Communications Deal
#814798
After dealing with Direct TVs inflating two year contract that's good for the first year but look out for the second we quit with Direct and signed a two year with Cox with a promise from their sales rep. "your locked in to this price for two years with no increases...
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Anonymous
Randall Oliver

Going through the exact same thing at the moment. Going into the 13th month and my total bill (Bronze bundle) is jumping $40. I was given the same assurances when I signed up ...

Product
Cox Communications Deal
#794878

Cox Communications - Fraudulent Price Advertising for Contour Service

If you go to https://cox.com/residential/pricing.html you will see Cox current advertised pricing for various plans. In it Contour is listed showing a promotional pricing of $59.99 mos for 12 mos. There are no footnotes, no asterisks or anything to indicate there are "special conditions. Prior to going here I had researched what the service offered for features and the like and once again no indications there would be conditions. I then called Cox and ended up talking to THREE different reps, each time I had to give all my info again and explain what I wanted. Because I have been a customer for NINE years I was routed to a "loyalty representative" who made me give all the info again and he then told me that because I was such a loyal customer I only had to pay $97.50 for what is being advertised for $59.99 because that was only for new customers. I spent close to 20 minutes on the phone to be told we can care less about you being with us so long and would rather give you a raw deal than reward you!. AT&T here I come
Product
Cox Communications Deal
I didn't like
  • Wasting my time
#748775
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They are great with getting the cable and internet set up but God forbid you want to cancel their services because they will get pissed at you for no reason. The representative on the phone pretty much called me a liar about other services from another company i had...
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Anonymous
Anonymous

COX? Good luck finding someone that understands how a cable box works. The people they claim are professional repair employees are idiots. I worked for Warner cable for year...

2.0
Product
Cox Communications Deal
#645890