Cox Communications - Contract Scam

1.0
Details
I was told numerous times that I am not able to cancel any of my services because of a 2 yr contract. I checked this out at the Scottsdale location on Frank Lloyd Wright location and noticed not in one area is my initials or signature visual. Mean while I feel like this is a giant SCAM!
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ID
#1634089 Review #1634089 is a subjective opinion of poster.
Location
Phoenix, Arizona
Service
Cox Communications Deal
Pros
  • There is no competition
  • There is no good competition
Cons
  • Fraudulent billing schemes
Reason of review
Pricing issue
Loss
$2000
Preferred solution
Price reduction
1.5
Details
I have been a long time customer of Cox Communications (TV, internet, and phone). They draw you in with a promotion and then suddenly the bill increases unannounced. When you call Cox about the increased bill they conveniently don't have any more promotions. The bill...
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ID
#1348642 Review #1348642 is a subjective opinion of poster.
Service
Cox Communications Deal
Reason of review
Pricing issue
Preferred solution
Price reduction

Cox Communications - I have a promotion for 12 months and now went up in price

Very disrespectful customer service representative named Veronica, very rude, she talks over you. She didn't want to deal our price. Cox has to respect the price that they give me went we made the agreement, and also she hung up on me. Very dissappointed in Cox Customer Service.
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ID
#1181786 Review #1181786 is a subjective opinion of poster.
Service
Cox Communications Deal
Reason of review
Pricing issue

Cox Communications - Deal Review

1.0
Details
I was calling to receive new customer services from them. While looking for just internet, i had found a great deal online for internet and cable. The internet preferred is offered at $59.99 and if you bundle with the basic cable with free hbo, you would only pay $58.99. An entire dollar less than the price of just internet. So of course I decided I would go with that. So I call and ask to change to that deal. It took about 4-5 different people to find the promotion. I'm told to go head and have the internet installed first then Call back to be considered an existing customer to quality for the deal. I get the internet installed and called back. And of course I'm told a whole nother story. They refuse to give me that deal and tell me that there's nothing they can do about the wrong information given to me by the other people(including a supervisor) had given to me. These people seriously do not know what they're doing. All they care about it money, they do not care about their customer satisfaction. Plus the internet they installed is barely working. Horrible over all experience. I'm cancelling services to get att.!
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ID
#1004964 Review #1004964 is a subjective opinion of poster.
Service
Cox Communications Deal
Reason of review
Not as described/ advertised
Cox Communications lied regarding their contract terms. They told me to agree to their contract by telling me that I was "locked" in for a specific rate during the duration of my contact. PLUS, they would send me a $350 gift card for being a first time customer. But...
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1 comment
Anonymous
#1265096

This is typical of Cox. Multiple answers to the same questions, different pricing depending on who you talk to, and promotional agreements that - poof!

- are suddenly gone and nobody can find a record of that conversation. Truly horrific.

ID
#964933 Review #964933 is a subjective opinion of poster.
Service
Cox Communications Deal
Reason of review
Not as described/ advertised
Loss
$186
Preferred solution
My original lock in price was 154.75 but when I get the bill it's for $186, which the rep says was a "one time" credit when I paid the first bill. How would I even know that Cox reps can do a "lock-in" rate? They are the one who told me about it!
5.0
Details
In August, I bundled all my services with Cox because there was special on TV which said you would be eligible for a $100 gift card if you bundled. After I bundled the Cox Cable office said I would have to wait a few months to verify my continued service and then I...
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1 comment
Anonymous
#1253472

I to was promised a $100 gift card after having service for 3 months and paying your bill on time...well I received the card and when I called to activate it..my card had $25 on it..

ID
#964245 Review #964245 is a subjective opinion of poster.
Service
Cox Communications Deal
Reason of review
Other issue
Preferred solution
receive gift card

Cox Communications - Rebate offer

3.5
Details
I signed up with Cox over a year ago by phone. I was told I would receive a $150.00 pre paid Visa card by last December. I have been to the office three times to inquire about this and was told they are looking into it. This weekend I called again only to be told that I was to submit a form...NO ONE MENTIONED THAT! When I called 1 877-286-4804 (their redemption program) I was once again told they could not help me because I had not submitted the form and even then time constraints would probably prohibit processing the claim. And STILL NO FORM....I agree this is a bait and switch to get you to sign up for a larger package! Signed Steven Wolf Acct 001-8501082701212
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ID
#896893 Review #896893 is a subjective opinion of poster.
Location
Peoria, Arizona
Service
Cox Communications Deal
Pros
  • No resolution for multiple months
Cons
  • Always refers you to another department via chat online
  • Always refers you to another department via redemption center
  • Always refers you to another department via in person
Reason of review
Poor customer service
Loss
$150
Preferred solution
Let the company propose a solution
1.8
Details
Update by user Apr 27, 2016

does cox corporate management even take the time to look at their customers reviews, or do they just let people linger and let their underlings deal with these complaints

Update by user Apr 21, 2016

no it hasn't been resolved or even addressed or responded to by cox, I guess that's the way they...

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ID
#814798 Review #814798 is a subjective opinion of poster.
Location
Mesa, Arizona
Service
Cox Communications Deal
Reason of review
deceptive business practices, poor customer service
Loss
$120
After dealing with Direct TVs inflating two year contract that's good for the first year but look out for the second we quit with Direct and signed a two year with Cox with a promise from their sales rep. "your locked in to this price for two years with no increases...
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1 comment
Anonymous
#1292910

Going through the exact same thing at the moment. Going into the 13th month and my total bill (Bronze bundle) is jumping $40.

I was given the same assurances when I signed up a year ago - locked in for two years. Now they tell me it's going up $40 and if I terminate, I have to pay fees.

ID
#794878 Review #794878 is a subjective opinion of poster.
Location
Oceanside, California
Service
Cox Communications Deal
Reason of review
Not as described/ advertised

Cox Communications Reviews

  1. 439 reviews
  2. 178 reviews
  3. 72 reviews
  4. 18 reviews
  5. 14 reviews
Cox Communications reviews

Cox Communications - Fraudulent Price Advertising for Contour Service

If you go to https://cox.com/residential/pricing.html you will see Cox current advertised pricing for various plans. In it Contour is listed showing a promotional pricing of $59.99 mos for 12 mos. There are no footnotes, no asterisks or anything to indicate there are "special conditions. Prior to going here I had researched what the service offered for features and the like and once again no indications there would be conditions. I then called Cox and ended up talking to THREE different reps, each time I had to give all my info again and explain what I wanted. Because I have been a customer for NINE years I was routed to a "loyalty representative" who made me give all the info again and he then told me that because I was such a loyal customer I only had to pay $97.50 for what is being advertised for $59.99 because that was only for new customers. I spent close to 20 minutes on the phone to be told we can care less about you being with us so long and would rather give you a raw deal than reward you!. AT&T here I come
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ID
#748775 Review #748775 is a subjective opinion of poster.
Location
New Orleans, Louisiana
Service
Cox Communications Deal
Cons
  • Wasting my time
Reason of review
Pricing not as depicted, no indication of only for new customers
Preferred solution
give me the service for the price displayed of $59.99

Cox Communications - Deal Review from Chesapeake, Virginia

2.0
Details
They are great with getting the cable and internet set up but God forbid you want to cancel their services because they will get pissed at you for no reason. The representative on the phone pretty much called me a liar about other services from another company i had gotten a great deal on. Very unprofessional if you ask me and it frustrates me because i would have potentially gone back to them in the future but not after the conversation i had with her. She then proceeded to go over their packages over and over and told me i wasnt smart for switching providers and then said well what are we doing bc im not gunna waste my time if you are cancelling. I told her i was cancelling and she said fine then gave me my bill total and hung up on me! So rude and i will never go back to cox!!
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1 comment
Anonymous
#991921

COX? Good luck finding someone that understands how a cable box works.

The people they claim are professional repair employees are idiots. I worked for Warner cable for years and when I called for an issue with the $50 per month baseball package, they sent an *** into my home to tell me my 4 Hi-def TVs were the issue. Yeah, right!! But gee, every other channel was perfect.

They provide a service but know NOTHING about how to fix it.

I could have fixed it myself if I had access to their distribution box outside. They might figure it out years from now, but I don't have the patience for idiots.

ID
#645890 Review #645890 is a subjective opinion of poster.
Location
Chesapeake, Virginia
Service
Cox Communications Deal
Reason of review
Poor customer service

Cox Communications - Cox sleaze

1.0
Details
i had similar experiences with COX. There is not a more sleazy dishonest scam artist than COX. They will arbitrarily change billing, they will dump digital channels thereby completely changing the deal they made with you. If you contract with Cox be aware that they will in short order renege on the deal and just begin frequently changing it. It is disgusting. Customer service is stunningly incompetent and always dishonest. I would record when you get someone on the phone tell them you are recoding the call and watch what happens. If you've called about tech issues make sure they don't enroll you in their $10 or $12 per month "tech assistance program". They'll tell you they can't help you with tech assistance without signing up for the additional program. Finally if you pitch enough of a fit they will put you on hold for 30 min and then finally give you the rudest most condescending person they can find to answer questions - maybe. The ultimate third world style sleazy scam artists
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ID
#580845 Review #580845 is a subjective opinion of poster.
Location
Broken Arrow, Oklahoma
Service
Cox Communications Deal
Cons
  • Service support
  • Billing
  • Current performance
Reason of review
Not as described/ advertised
Loss
$135
Preferred solution
Deliver product or service ordered

Cox Communications - COX changes rates *** nilly

Four years ago, I opened a Cox account for the $30/$30/$30 deal, with a DVR. The total bill was $110 a month. That was feasible for a newly divorced mom of two. What I didn't know was that the "price lock" isn't a price lock. Rates change all the time. I find out when I get a higher bill. Since I have an ebill, that means, when the automated payment doesn't go through since it is over the billing amount that I had entered when setting up auto pay. I then call and get the run around. Why is my basic + so much? I am told that the "price lock" doesn't include special pricing and that my bill would be even higher without the "price lock", even though it jumps $50 or more each time this happens. I then ask if I drop a service will my bill go down and am told , no it would go higher since I would no longer get "special incentive pricing" and that I can not qualify for the new deal of $20/$20/$20 pricing since I am a loyal, existing customer. Where is the ING of the telecommunications world? Where is set pricing, without gimmicks?
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ID
#476073 Review #476073 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Service
Cox Communications Deal

Cox Communications - Changing services and given incorrect information

When I called the Cox office last 10-17-13 to either cancel my service or downgrade, I got a lovely lady named Brandy. We talking for a long time and she told me instead of cancelling we could negotiate a deal I could handle. After much discussion I was told the monthly bill would be $70 and then she ask me to lock that in for two years. I ask if $70 was the total and she said yes. More than once we talked about $70 being the total monthly bill for two years. When I called to make my first monthly payment I found out I was being charged 79.60 a month instead of the $70 we agreed on.
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1 comment
Anonymous
#742930

This is how they do business NOT RIGHT and NOT FAIR. If you ask for the deal in WRITING they say THEY CAN'T DO THAT.

This is why they can't do that!!!

They get to charge more this way!!! I wish the GOVERNMENT WOULD REGULATE THESE COMPANIES AND DO SOMETHING ABOUT IT!!!

ID
#453574 Review #453574 is a subjective opinion of poster.
Service
Cox Communications Deal
Loss
$240

Cox Communications NON-Customer service

I originally filed a complaint here about Cox and received a reply from Chris at Coxhelp@cox.com telling me to email all the details and that they would research the problem for me. I emailed all the information to this person and have NOT received anything. Not even an email saying that they received it or anything. Cox does NOT value their customers and does NOT know the meaning of "customer service". I have tried numerous times calling them to get the problem fixed and have had NO success at all. This is totally unacceptable and it is extremely frustrating trying to deal with these people.
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2 comments
Anonymous
#681802

They are the shi ttiest company I have ever been with bunch of dum b as s nig gers :(

CoxHelp
#664615

Hello Brniz531,

Thank you for reaching out to us! I apologize for the delayed response. We have sent you a reply. If you do not see the reply, please check your spam/junk folder to see if it may have been caught by a filter.

Thanks, Tiffany R.

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ID
#418789 Review #418789 is a subjective opinion of poster.
Location
San Diego, California
Service
Cox Communications Deal