1.0
Details
Cox used to have a pretty good product. Could fast forward and rewind if you've been watching the station without having to record first. You could also have a box that covered many tvs in your home. Greedy Cox eliminated that easy bonus and forces you to have multiple...
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Review
#1749218 Review #1749218 is a subjective opinion of poster.
Service
Cox Communications Dvr Tv Service

Your "enemy in the digital age" | Cox Communications

1.9
Details
With their contour dvr, it often takes me 4 hours to watch a ball game with picture freezes, service failures, non-functioning fast forward, failure messages reboots etc. This does not include time spent on the phone with tech support reps who are never able to provide help, make up their lies just to get you off the phone. They provide customer support consistent with a company that has a cable monopoly and they know it. When I last completed one of their surveys, I received a call back from a pleasant representative who agreed with me about virtually every problem. Faulty equipment "yes, we have to do better" Misinformation "We have to improve the training in communications" Lack of adequate bandwidth to provide comparable service to DirectTV on sports package "yes, we're trying to upgrade that". No solutions in sight. They obviously subscribe to the P.T. Barnum philosophy of management. " You can fool some of the people all of the time, all of the people some of the time but you can't fool all of the poeple all of the time." FYI, I'm writing this message while rebooting again.
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Review
#1067890 Review #1067890 is a subjective opinion of poster.
Service
Cox Communications Dvr Tv Service
Cons
  • Qu customer support
  • Quality of service
Reason of review
Bad quality
Preferred solution
Let the company propose a solution

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